Helpbox UK Reviews 894

Fantastic team, Isabelle looks after my account and couldn't be happier with the service. Any problems are resolved promptly.

Really helpful, always available and explain things so you can understand. Outstanding servce!

The whole process so far with helpbox has been really good, I've had a number of conversations with Molly who has highlighted the key areas of the service that they offer.
And they have been patient and understanding, particularly considering my neurodivergence and I'm looking forward to working with them

The discovery call from Ash and the onboarding call with Lilia were super-smooth. Highly impressed with both of their service so far. A good 24 hours quicker than the other 2 competitors I reached out too. Both very insightful and thoughtful too.

So far my experience with Helpbox has been pretty poor. Every encounter I've had with them so far has involved lots of confusion, miscommunication, and requiring lots of follow up on my end as work done has been sloppy and inaccurate, or simply not be done at all. This is my first year as a Helpbox customer and I am increasingly losing trust in them, more so after every interaction I have. Let's just say NOTHING has been straightforward or easy. I was very impressed after my initial call with Michelle who gave a great sales pitch for using them as my accountants. However, unfortunately so far my experience has been night and day from the picture she painted. I would recommend avoiding, as so far Helpbox has been nothing but a headache to deal with.

Early days but so far have been experiencing proactive customer support with intelligent questions and listens to answers, plus follow up and customer account care.

Excellent communication and service.

Always ready to help and assist in anyway. This is my first business and I would recommend to anyone if they are looking for an accountant.

Excellent client service.

The turnaround time for a query to be responded to is really good.
I am really impressed with the service I always receive.

The team at Helpbox took the time to find out what my business was about and what I wanted to achieve. From there they recommended ways they could support me through the process.

Lewis was very professional. Waited patiently while I was sorting aspects out my end. Very helpful, informative and kind.

Jeb my case handler was really helpful informative and prompt at handling my questions. Many thanks

Excellent. Helen has come up trumps again - 2nd month in a row!! Excellent customer service coupled with jovial support!!

So far everything has been so easy and everyone has been very helpful and informative. Alkis walked me through everything I needed to do making this process so easy and stress free. I could not complain.

Very helpfull from the get go and good responce times very good customer serviceAlkis and team great

Helpbox were so quick and efficient. The onboarding process was clear and they were able to explain things in a way I’d understand and supported me with financial anxieties about going self employed. I feel in safe hands

Helpbox are a professional accounting organisation providing quality services to customer. Jeb, who helped me compile my tax returns was superb and answered all my issues. Highly recommend!

Professional and helpful knowledge of discussion.
Also helpful in noting down review of discussed issues and advice as how to go about certain query.
And a follow up email regarding meeting received promptly
Thank you

The people I spoke to they was very helpful