Scammers! They rely on you agreeing to a meagre 1 GBP to find your phone-when you're upset and not thinking clearly-then take 29.90 GBP because you've unwittingly agreed to their masked terms and... See more
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Should be 0 Stars absolute scam I am reporting this company to police as said would take £1 to find mobile phone then next day took another £24.90 which they have set up as continuous payment authorit... See more
Company replied
Like previous reviewers saw this company top of google list having lost mobile phone. Used the service logged on saw map and information phone had been located and in box waiting for reply. Called... See more
Company replied
Thought it was a one time thing paying 1.00 to find my phone didn't even track it down was to busy looking for my phone didn't have email saying u got 24 hours to cancel it rather take money off u and... See more
Company replied
1.1
Bad
144 reviews
Hasn’t replied to negative reviews
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Beware not a 1 time purchase. SCAM
Says it can trace a phone but can't just sends that phone a message. No good when someone is missing . Then charge you £29 for a subscription that isn't made clear at time of purchase . I was of the understanding I was making a one time purchase of £1. Have had to cancel card so they cannot take any more money. Have contacted & still waiting a response. Has a Bath UK address so will report as this is clearly a scam
3 January 2022
Unprompted review
Reply from Helpmobi
Hello Deehan Daniel,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Complete waste of money!
Did eventually manage to access the website, by which time the phone had been found in the house, more than a mile away from the location shown on their map and a place that the phone had never visited. Even at a £1 a complete waste of money!
Helpmobi also enrolled me onto their monthly subscription without my permission. I asked for the charge to be refunded but it didn't happen.
These guys have absolutely no idea where your phone is and clearly enrolling you to their premium membership, without you realising, is how they make their money.
Just a scam. Avoid at all costs.
2 January 2022
Unprompted review
Reply from Helpmobi
Hello Summers Terry,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Reply from Helpmobi
Hello Michalak Ewelina,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
I don’t have any idea how this company…
I don’t have any idea how this company got any of my details and how or why they’ve managed to take £29.90 from my bank??? Absolutely fuming and disgusted this could happen!
1 January 2022
Unprompted review
Reply from Helpmobi
Hello Mr Darren,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
It’s a scam
It’s a scam - you think you only pay £1 but you’re actually signing up for a subscription and you’ll be billed £29.90. I’ve had to cancel my card.
26 December 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. My friend had lost his phone and so I was helping him to locate. I paid £1 to locate and it said it had found it after this but just showed searching. When I rang to find out where it was I was told that the other person had to accept this on their phone. Why would they do it, when it was lost! I told the operator what a total waste of time that was. Luckily we traced back steps and did actually find the phone. However 3 days later I noticed £29.90 had been taken out of my bank account by this company for a subscription service I was totally unaware of. In particular for a service that I did not even received. I have raised a complaint and also a dispute with my bank regarding this payment. I have also cancelled my card so that no future payments can be made. Also written to the company to stop any further payments.
25 December 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
DO NOT TRUST.
DO NOT TRUST.
Desperate to find our phone. What they actually offered- find my wife with her phone. Not find my phone. It sent the phone a text. How could she even reply if she had lost it. Charged a £1 cancelled my card and reported them in case they try the subscription service.
DO NOT TRUST
20 December 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
SCAM
SCAM! I agreed to pay £1 for a search and now they've charged me £60!!!!!!!
8 December 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Total crooks - it’s a SCAM
Total crooks - scam to take money from your card🤬
Don’t even consider using ever at all
6 December 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Paid 50p for one search
Paid 50p for one search . Then they set up a £29 month subscription luckly my bank put a block on my card and stopped the payment. Be careful when dealing with this company.
26 November 2021
Unprompted review
Reply from Helpmobi
Hello Mr Smith,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Scam
In the panic of trying to fine phone I authorised and paid £1 and then noticed a further £29.90 come out of my bank account. I rang my bank they said I had to contact the company to stop the payments and did I read the terms and conditions. In my panic of finding a lost phone I didn’t realise it was a monthly subscription.
26 November 2021
Unprompted review
Reply from Helpmobi
Hello Mrs Bates-Parkinson,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
As others have said
As others have said, it is a scam, you pay £1 for 72 hours, and then 29.99 it's in the T&C's "The Helpmobi.io subscription costs £1.00 for 72 hours then £29.90 per month. Payment for your subscription will be made by direct debit with the wording helpmobi.io"
What they don't mention is that the £1 constitutes a subscription and £29.99 will be taken every month after automatically unless you cancel your subscription before the first 72 hours is up, You can put any number in (1234 will do) and it locates it, if you pay the £1, it basically gives the same results as Find my phone (Google/Android) or any other brands location service so if it just locate on Google etc. it doesn't locate with Helpmobi either, on mine it just said waiting (forever), Wish I'd read the reveiws first, I cancelled it next day so hopefully I only lost £1
8 November 2021
Unprompted review
Reply from Helpmobi
Hello Mr Smeeton,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Total scam I paid £1 to find a lost…
Total scam I paid £1 to find a lost phone, didn't find the lost phone then following day took another £29, refusing to pay back and unable to unsubscribe through their link. Complete robbing b#@%tards sorry for language 😡
22 October 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
No help at all!
Asked for support to find my mobile phone. Cost of £1.00, thought it was worth a try. Nothing came up regarding finding my mobile, and within 24hours my subscription was cancelled. So have now lost phone, they have my bank details and also £1.00 so far.
16 October 2021
Unprompted review
Reply from Helpmobi
Hello Mr Yeomans,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Read the reviews
Read the reviews. They have taken 3 months of payment from me, despite cancelling straight away - and are refusing to refund me. 100% scammers.
12 October 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
They are totally Scammers!
They are totally Scammers!
Avoid them!
They changed my 29.90+1£ for nothing.
Shame on you Scammers!
11 October 2021
Unprompted review
Reply from Helpmobi
Hello Mr Balint,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
No idea where this company got my email…
No idea where this company got my email address, but they did and emailed me that I'd started a subscription. They even got my name wrong.
I ignore the two emails, even classed them as phishing and reported them. Then today I get an email to say I've cancelled my subscription.
This company would certainly appear to be NOT genuine, please avoid.
This company now want my details so they can try and contact me again. Absolutely not and if, as Trustpilot suggest, my review is taken down then so be it. I want nothing to do with a company who tried to scam me.
7 October 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Scam
Scam. Frauds. Joke. All of the above. Do not use, and do not waste your time. I should have read the reviews beforehand, but this an actual joke of a service.
Apparently they can track your phone abroad, but couldn't even find mines in the UK lol. Customer service is one of the worst ive experienced. From top to bottom, absolute rubbish service. Avoid at all costs
4 October 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
This is company is a total scam
This is company is a total scam. They don't explain the additional charges and sfter advertising their service as £, 72 hours larer thei debit £29.99 from your back account. Total crooks and their service is actually useless!
Do not use them!
2 October 2021
Unprompted review
Reply from Helpmobi
Hello Mr Marinov,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
Total rip off
Total rip off as many others have already said they charge 1 pound then take 29.90 from your account steer clear folks. They said the terms are clear but they are not if only I checked trust pilot first
Update sent them my e mail address 1 march 2023 awaiting update
Update 7 March 2023 company has had my email address for a week but no contact from them but not surprised
24 September 2021
Unprompted review
Reply from Helpmobi
Hello,
Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by phone on +442080681605 or by email at contact@helpmobi.io.
Our ad
visors are available every day of the week.
Best regards,
The helpmobi team.
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