Heritage Parts Centre Reviews 

912
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting that parts fit perfectly and are made from good materials. Many people highlight the excellent service, describing it as brilliant, efficient, and very helpful, with knowledgeable staff providing spot-on advice. Reviewers also appreciate the swift and reliable delivery, often receiving their orders quickly, even for international shipments. However, some customers experienced issues with orders, such as incorrect parts being sent or significant delays in delivery, even when next-day shipping was paid for. A few other people also felt that the website could be improved for finding specific parts, and some received damaged items due to insufficient packaging.

What people talk about most

Product

Customers had positive experiences with product quality, often finding items to be as expected, of good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising fast delivery times and good... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of parts and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of online ordering... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver. Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded t... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

912 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(912)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor panel quality

The heater channel i purchased for my beetle had metal across all the chassis fixing captive nuts so no bolts would go in.
I had to drill the metal that was in the way and then tap the holes to enable me to bolt to chassis.
I did email heritage about it and they said some things arnt checked for quality as they come from supplier ready for shipping striaght out.

18 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Neil, sorry to hear this. I cannot see any emails from our team to you regarding this panel but I am sorry for your experience.

Rated 2 out of 5 stars

Absolutely horrible packaging

Absolutely horrible packaging, the quarter panel was just put in a standard cardboard box with a couple strips of brown paper in it, then shipped internationally. Shocking. Part was bent up and the package was torn open so badly DHL had to tape it back up. Then the part itself was not nearly as well formed as the original part, soft creases, rippled flanges. They are the only game in town so they will stay in business but there needs to be a higher quality competitor. For $600 with shipping this is a joke.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!
Ordered some sun visors for my beetle restoration but they were damaged in transit. Contacted the team explaining the problem. They immediately sent replacements without quibble. Thank you

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Good value, essy to navigate the website and identify the right part. Delivered as promised.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage goes above and beyond

Heritage goes above and beyond. Being in the UK, and sending parts to Texas, I expected a long delivery window, but it did arrive quicker than I thought. One thing that happened was that the package came in cut open, with no parts (Customs I assume). I reached out to Heritage to let them know of the situation. Not one pushback, they resent the same parts again. This time the package will be delivered within 3 days of me reaching out. This is so AWESOME! Heritage was the only place I could find a special lug bolt for may car. They are too good to do this for me. I will be back for more parts!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage is the best

Heritage is the best! Great quality products/well priced. Keeping my V-dubs on the road/looking good. Not sure what I would do without them 👊

28 April 2026
Unprompted review
Rated 1 out of 5 stars

EMPI ICT dual 34s ICT Carbs

Just be aware of the quality issues
of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak baddly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to
distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, no, I'm disappointed because you state on your website that the belts I bought were 9.5 mm wide, and you're sending 10 mm belts. I have a 1991 Golf 1 Cabriolet, and the original belt should be 9.5 mm, not 10 mm, so yes, I'm very disappointed. Sincerely,

10 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look