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Heritage Parts Centre Reviews 

915
•
TrustScore 4.5 out of 5

4.3

Vehicle Parts Shop
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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent quality of the products, noting they are well-made, fit perfectly, and are often delivered swiftly and reliably. The company's service is also highly regarded, with many appreciating the helpful advice and efficient communication from staff, alongside an easy-to-use website. However, some customers experienced significant delays or issues with delivery, such as orders not arriving or incurring unexpected postage costs. A few people also noted problems with incorrect parts being supplied or orders canceled after confirmation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising fast delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of parts, often describing them as good, excellent,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the easy online ordering... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver. Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded t... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

915 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(915)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Easy to order online and quick…

Easy to order online and quick delivery. Unfortunately some other parts I could not identify online, so tried phoning but the lines close dinnertime which is of no help. This meant ordering the parts elsewhere incurring a second delivery charge which could have possibly been avoided with better phone availability.

23 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Malcolm, we are sorry to hear about this. If you need some advice on ordering in future and the telephone line is down, you can email our team via help@heritagepartscentre.com until 5pm UK time Monday to Friday.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Even when the product was out of stock they were upfront about how long it was going to be and even had it delivered before the estimated time.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad quality of the keys

Very bad quality of the keys. The keys are not original and do not fit to my VW Beetle lock.

20 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, we are very sorry to hear this. Please let our customer service team know which order and product this relates to so they can look into this for you. Contact us via help@heritagepartscentre.com

Rated 5 out of 5 stars

Excellent price

Excellent price , excellent delivery , and customer service chap , Don , was extremely helpful !
Very impressed .

20 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thanks for the review Steve, we will pass this on to Don.

Rated 5 out of 5 stars

This Company is Brilliant

This Company is absolutely amazing the customer service and advice is 2nd to none
I have been using for a few years now and i have never been disappointed or let down
Can’t praise enough A++++++

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent customer service and replacement when I complained about faulty part received.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy shopper.

I have had 6 purchase orders to date. I have been very impressed with the range of Beetle products on offer and their prices. The customer service has always been exceptional, giving me the confidence that I will be looked after if something goes wrong or there is an issue. Thanks for everything and keep up the great work.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Land rover defender door skin.

Thank you Heritage Parts for my land rover part. It's very good. Only criticism I would have is I was waiting a long time to receive it.

11 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, thank you for your feedback - we are constantly working on our stock lead times - sorry you had to wait on this occasion, thank you for bearing with us!

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