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Heritage Parts Centre Reviews 

915
•
TrustScore 4.5 out of 5

4.3

Vehicle Parts Shop
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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent quality of the products, noting they are well-made, fit perfectly, and are often delivered swiftly and reliably. The company's service is also highly regarded, with many appreciating the helpful advice and efficient communication from staff, alongside an easy-to-use website. However, some customers experienced significant delays or issues with delivery, such as orders not arriving or incurring unexpected postage costs. A few people also noted problems with incorrect parts being supplied or orders canceled after confirmation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising fast delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of parts, often describing them as good, excellent,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the easy online ordering... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver. Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded t... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

915 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(915)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great advice and service

I rang from Australia to get advice prior to purchasing grab handles for my VW Transporter. The advice from the tech guy was spot on, I purchased the handles and now they’re fitted to the van. Great service and advice. Highly recommended. Pete Taplin. Bawley Pt. Australia.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered 6 coil packs for my Porsche Boxster 986s, great price, and excellent communication, they came very well packaged, on time delivery.
I would highly recommend Heritage Parts Centre.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time with no issues
Everything there and as described at a compatible price
Highly recommend and will be ordering more!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Oil filler cap

Website easy to navigate & good detailed description & compatibility of oil cap I required for my VW Transporter which ensured correct one was ordered. Quick response to order, quick & efficient dispatch of part & detailed invoice. Oil filler cap was a perfect fit.
Would recommend, very easy efficient transaction

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Totally false signup bonus and terrible customer service.

I placed and paid for an order to Australia during their recent sale. They promoted an additional 10% off for first time buyers who signed up for the news letter.

I followed up to see if the 10% discount had been applied to my order. They paused my order, I then had to wait several days and show them emails of my sign up before they sent me the sign up code and instructions to cancel the order and reorder with the code.

However at that time their sale had ended and now the items were more expensive than my original purchase even with the discount code.

They took forever to reply and misslead me and would not honour my original purchase.

I highly recomend partworks.de or sparesto instead of heritage - they stock more items from better manufacturer too and better peice (for my orders).

28 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Tom, we are sorry for the issue you encountered. I can see our agents replied to you promptly and informed you that the for the code to work you need to be logged in when placing the order. We then cancelled the order at your request. When you re-ordered our Black Friday sale had started and all parts had a discount applied - we do not allow discount codes to work when we have a pre-existing website sale in progress. I am sorry for your experience.

Rated 5 out of 5 stars

Great service and great price

Great service and great price. Shipping for the UK to Australia was quick and the item arrived in perfect condition. I highly recommend Heritage Parts for your conversion needs!!

14 November 2025
Unprompted review
Rated 2 out of 5 stars

I still miss parts of my shipment from…

I still miss parts of my shipment from order #WEBXD101125000091501

When will you deliver that?

10 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We cannot see any enquiries about this to our team. Please contact help@heritagepartscentre.com so one of our team can help you

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