Heritage Parts Centre Reviews 

923
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent quality of the products, noting they are well-made, fit perfectly, and are often delivered swiftly and reliably. The company's service is also highly regarded, with many appreciating the helpful advice and efficient communication from staff, alongside an easy-to-use website. However, some customers experienced significant delays or issues with delivery, such as orders not arriving or incurring unexpected postage costs. A few people also noted problems with incorrect parts being supplied or orders canceled after confirmation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising fast delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of parts, often describing them as good, excellent,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the easy online ordering... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver. Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded t... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more


Company details

  1. Vehicle Parts Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

923 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(923)

244 reviews in the last 12 months

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Rated 1 out of 5 stars

Totally false signup bonus and terrible customer service.

I placed and paid for an order to Australia during their recent sale. They promoted an additional 10% off for first time buyers who signed up for the news letter.

I followed up to see if the 10% discount had been applied to my order. They paused my order, I then had to wait several days and show them emails of my sign up before they sent me the sign up code and instructions to cancel the order and reorder with the code.

However at that time their sale had ended and now the items were more expensive than my original purchase even with the discount code.

They took forever to reply and misslead me and would not honour my original purchase.

I highly recomend partworks.de or sparesto instead of heritage - they stock more items from better manufacturer too and better peice (for my orders).

28 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Tom, we are sorry for the issue you encountered. I can see our agents replied to you promptly and informed you that the for the code to work you need to be logged in when placing the order. We then cancelled the order at your request. When you re-ordered our Black Friday sale had started and all parts had a discount applied - we do not allow discount codes to work when we have a pre-existing website sale in progress. I am sorry for your experience.

Rated 5 out of 5 stars

Great service and great price

Great service and great price. Shipping for the UK to Australia was quick and the item arrived in perfect condition. I highly recommend Heritage Parts for your conversion needs!!

14 November 2025
Unprompted review
Rated 2 out of 5 stars

I still miss parts of my shipment from…

I still miss parts of my shipment from order #WEBXD101125000091501

When will you deliver that?

10 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We cannot see any enquiries about this to our team. Please contact help@heritagepartscentre.com so one of our team can help you

Rated 1 out of 5 stars

Ordered a part from them three and a…

Ordered a part from them three and a half weeks ago. Was told delivery would be in one weeks time -fine happy to wait. Had to chase them up repeatedly eventually got an email reply back days later saying order delayed but would arrive that week. Never arrived and no information at all from them.
Have spent last week and a half peppering them with emails requesting a refund with absolute silence from them.
Do not ever use them ever. Absolutely appalling customer service.
I’m annoyed at even giving them one star.

2 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

HI Luke, we are sorry for the miscommunication. I can see our team replied once they found the missing emails and have actioned a refund. We had some downtime with our main coms system recently that affected our email traffic.

Rated 5 out of 5 stars

Living up to the heritage name

I love that Heritage Parts curates the brands they sell. Sometimes it's hard for me to pick out quality parts from all the c-quality repro garbage, and so far I only bought well made products from Heritage. It builds trust.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and quality

Terrible service, when the order arrived the quality made the service look great.. Spent 2500 for the majority to not even be able to fitted to the car due to the atrocious quality,

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Spammers

I stopped purchasing from them because every time I bought something, my email was used for spamming. It feels like I’m not only paying for their products but also giving away my personal data for them to abuse it.

This goes against my GDPR rights. I have asked them three times to stop, but they ignored my requests. As a result, I have reported the matter to the Information Commissioner’s Office (ICO).

27 October 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Nick, as my colleagues have stated all our review invitation emails have an opt-out button as stated on the emails themselves. Nevertheless, our team unsubscribed you when requested. The email you received since that request are post purchase transactional emails regarding your purchase and requesting review - they are not phishing or spam emails. You are of course more than entitled to report to the ICO, we will provide them with our email and subscription records.

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