Herwick 

Avoid - Absolute sham of a company liars, send wrong item which I have demonstrated via images of order confirmation and item received. Despite this they want me to return at my expense €30 what the actual the item was £45.95 their website states if they send wrong item they will cover charges! They then offered 5% refund and keep item why do I want to do that, it's not what I ordered! Also they have increased slightly the partial offer after numerous emails to 30%. I have reported to credit card now for charge back. Liars oh and their domain is uk but took 6 weeks to arrive and deffo china! Avoid!

If I could put 0 stars I would…worse place I’ve ever had an experience with bought 2 separate suitcases…1 in September they took my money never informed me they didn’t have it in stock until I emailed about a delivery date got a discount from them to buy another suitcase…so I purchased another 1 and again took my money and then I found out they didn’t have that suitcase in stock either after 8 weeks of back and forth with Emma I’ve finally been issued a refund absolute disgraceful service scam artists website should be closed stay clear of the tramps

I should have read the Trustpilot reviews before buying through this online 'store' because the 1 star rating is absolutely justified, possibly even generous: I would not rate them at all. Having ordered a sweater on 31st October with a delivery window of 4-7 busines days, the tracking number assgined to my order was for a Chinese transport company that could offer no information about delivery at all (website in Chinese). After no change to the status ('item despatched') in 2 weeks, I reached out to Customer Service. I explained this had been ordered as a birthday gift, the date of which had now passed, and as there was still no update, I wished to cancel the order and have my money refunded if they could not provide a solid delivery date (or even something close to one). Their response was unapologetically that they couldn't cancel the order as it had already been processed, and they couldn't tell me where it was or when I might be able to expect it. After several attempts to contact them again and receving the same generalised responses, I filed a retail dispute through my credit card company on 18th November who returned my initial payment to my card. Lo and behold, the item fianlly did arrive on 25th November, almost a month after I had placed the order. To round it all off, the item was in no way worth waiting for as it is very poor quality! The gift receipient is too nice and wanted to keep it anyway bacause of the stress and hassle caused in getting it, but I would have returned it if I had any hope of ever getting a refund from them! Avoid this 'company' like the plague!

This company masquerades as a UK company (co.uk). It's actually based in Hong Kong and supplies low quality clothing on very long deliveries.

'Merino Wool' top turned out to be a terrible polyester/cotton mix, almost funny. Obviously a scam set up, AI customer service emails went round in circles, offering a pathetic discount and absurd return fees. Avoid at all costs.

I would leave no stars if I could.

Await a refund for over £100 for over 16 weeks. I followed instructions on where to send back and the company do not collect. I have emailed on serval occasions and no further forward.
The company is a scam and I believe selling knock off products as what I received was nothing alike the images online.
DO NOT buy from this company.

Placed an order that's aid 4-7 days delivery. Nearly three months later after lots of emails confronting them, they arrived, only to find they are in now way made of Cashmere. No labels, no nothing. It's a scam. I told them it was a scam in one of my texts and they tried to assure me it wasn't. Wherever they advertise, they need to be banned.

UPDATE ON THEIR WEBSITE: Important Notice regarding HERWICK We would like to inform our visitors that HERWICK has permanently ceased taking new orders as of 3 November, 2025. Status of Existing Orders: Please be assured that all orders placed prior to this date have been processed and dispatched. You can continue to track your shipment using the tracking number provided in your shipping confirmation email. Customer Support: We remain fully committed to supporting our existing customers. If you have any questions regarding your delivery or a previous purchase, please do not hesitate to contact our support team at info@. We aim to respond within 24 hours. Thank you for your support.

IF YOU ARE HAVING ISSUES WITH HERWICK - GO TO YOUR BANK AND ASK FOR A CHARGE BACK - LET'S PUT THEM OUT OF BUSINESS!

I ordered 3 cashmere jumpers in Sept 25 - they eventually arrived three weeks later. They were not cashmere but some cheap viscose rubbish, also not the colours I ordered.

Copying the ACG, Trading Standards and the Police, I emailed them 62 times, I provided them with a video, photos, all the details trying to get them to admit liability.

After 30 odd emails they eventually sent me a return address - it doesn't exist!! It is a fake address used by fake companies - so please DO NOT send anything back.

After you have shown due diligence in everything you have done, then please contact your bank and ask for a charge back. To do that you will need to show the bank all your emails, photos, evidence, a copy of their return policy, Trust Pilot reviews etc.

It's interesting because in the evidence of my case that the bank sent back to me, I saw emails where Herwick had told them a load of lies that I had been sent exactly what I ordered, they said they offered to pay for return postage (they didn't), etc etc... all lies.

But I got my money back. It's hard work, but it's worth doing.

Please do this and if enough people do it, it will put them out of business!

If I could give lower than 1 star I would, please please don't waste your time, I've been waiting sine june 25 for refund, 50 emails later, still nothing, something about technical issues, but I will not stop nagging, until I get it, responding emails from AL EMMA, such a joke

A puffer jacket with NO PUFF !!!!
Disgusting value for £58.90, shocking quality.
It will be interesting in the return and cost procedure.

Sorry I didn't check the review before hand. I placed an order back in September for what was advertised as orthopaedic supportive shoes with arch support. I was traveling and needed something comfortable for walking in. First, the delivery took far too long. When the shoes finally arrived, the quality was extremely poor—I didn’t even bother trying them on. They look and felt like cardboard with a thin layer of foam and had no arch support as described.
I agreed to a partial refund without returning the item because I was very unwell after returning from holiday and couldn’t manage the return in time. Plus, shipping back to China would have been very expensive, even though the website suggests a UK-based company. Despite chasing this up multiple times, I still haven’t received my refund

Well well well after waiting almost 4 weeks for the item it’s finally been delivered today. Oh my word it’s the cheapest bit of cloth imaginable, reading the description I thought i was in a for a lovely maxi cocktail dress how wrong I was, no where near a maxi dress I’m 71 years old and you can more or less see my backside. I wouldn’t even give it to a charity shop. It’s absolutely just cheap trash which I will be requesting a £49 refund.

Waiting 25 days now for shoes coming from UK supposedly but it's China I think. Not even left the country yet.

Do not use!! They have a uk website and uk telephone number but tell you that the goods have to be returned to China.

Absolute con! I trusted that I was buying from a UK supplier. They use a UK Ltd company name that no longer trades.

Have reported to HMRC and trading standards! Hopefully get this site taken down

PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY.
I recently ordered an evening dress from Herwick, which I thought was a British company. Of course it wasn't British at all, but Chinese. The first problem was that it didn't arrive for nearly 3 weeks. Then when it did arrive I was absolutely horrified at the appalling quality of the garment. Not only was the fabric very poor quality but the dress I received was nothing like the one I had ordered. I contacted the company via email and said I wanted to return the dress and have my money refunded. I sent photos showing the differences between their ad and the reality, including the manufacturing faults. They would not budge and after a couple of weeks I gave up and accepted a 30% refund. They magnanimously told me I could keep the garment and enjoy it 😡. So, I have lost £40 and learned a valuable lesson - always read reviews when considering ordering from a company you haven't used before.

Still waiting for my refund. AI generated email responses using a multitude of fake/false excuses. It's a complete scam. I have reported to the authorities in China and here in the UK. I urge all other disappointed customers to do the same. Let's bring down this scam.

SCAMMERS!
Did not received money back ,bought cashmere which in fact wasn't cashmere was synthetic crap.
THEY ARE FROM HONG KONG >

Please do not waste your money ordering from this company I have to get my bank to try and get the money back I spent on a scarf that never arrived after 2 weeks.had emails promising me my parcel was on its way.should have read trust pilot first .why does Google even allow these scammers to use the internet maybe they take a percentage of the scam

The worst experience even with online shopping
I ordered a dress and I received some skirt that look like nothing to the one I ordered.
As soon as I received I complained by email.
I was advised to return my parcel to china if I needed a refund.
I paid extra money for a special signed parcel. I waited months and the parcel was returned back to me ( uk ). I then emailed to let them know ( Emma ) about the situation and I needed my refund. All I get as response is to send it back while the parcel has already been sent and returned back.

This website is a scam
They are just not to be trusted.
So disappointed
Never buy from this website

If there would be a minus 10 then I’d use it. Wish I had seen the reviews before I ordered and received something that was completely different to what I had ordered and it would have cost me more than the item was worth to return. Their support staff must be AI as just kept on getting same responses so again -10 NEVER EVER ORDER FROM THEM - TOTAL S C A M!! and that’s being polite 🤬