Hewlettpackard Reviews 

Well, where to start. I bought a HP printer a few months ago and struggled to download the "smart" software. I tried for several hours then left it as I didn't need to print anything right then. Yesterday I thought I'd have another go but after three hours of pissing about I gave up. My original account that I had for another printer couldn't be recognised so I tried to set another one up only to be told that it wouldn't be accepted as there was already an account here! I know that! I can't use it! Why do I even need an account to download software for a printer I own anyway? I will never buy anything from HP for the rest of my existence, I never had these problems with Canon. Now I have a useless printer so I'm out of pocket and that's not to mention the time that HP have robbed me of. I tried the support site which was also useless providing no practical solutions to the problem whatsoever.

Insecurity and dictatorial control

On the face of it I like the quality from these printers, but what has annoyed me, and no doubt many others for a very long time is the apparent insecurity of the company when and where they feel the need to fully control a printer from their end.
In having installed the operating software all that is required surely is for the printer to operate the way an owner wants it too without having to have a myriad of other 'accessory' programs downloaded with it that effectively give HP control over a printer.
I have just got an ink system error message on what was a new old stock printer, only had it since the beginning of the year and does not get excessively used and yet now it is useless and cannot print at all. Cant get hold of HP unless I pay for the privilege of doing so, cant e-mail them, oh sure there's the virtual; assistant but like all of those things they are programmed and limited to what the company thinks questions are going to be and so most of the time give no resolution at all.
I wont go into the cost of inks etc and the control they exert there as I sure its been covered by others suffice to say a good product on the face ot it but spoilt by the dictatorial and somewhat insecure control they practise ..

H P .. Hopeless and Puerile ..

Ridiculous firm and customer support. I am trying to cancel my Instant Ink subscription and as soon as I hit the cancel button it gives me a pop up that says that the session was canceled as there was no activity for 15 minutes. Every time. Same when I try to reach their bot chat service. From the reviews here I understand they don't care much. Bye bye HP, you've been the worst.

My MFP377DW printer was working perfectly until it did an update on Friday. It is now Thursday and I cannot make it print. I have spent HOURS messing about. I bought two 2 original black cartridges (to add to the 3 others I have sitting here - several hundred pounds in all). And it will not work since this update. It's bad enough that they insist I use their over-priced cartridges, but having spent £150 for the ink I expect some help making it work.

I rang the support line, waited, and twice it just cut me off. So I tried the pathetic WhatsApp support which just kept apologizing to me, with long waits in between. The printer is big and heavy and I am 72, I can't keep moving it about to try different configurations.

It won't connect and the instructions on the videos are useless because the touch-screen doesn't respond.

Furious - a huge, expensive lump on my desk and one update that I never asked it to do has rendered it USELESS AND cost me a fortune in expensive ink.

A very long-term customer lost. Will NEVER buy HP again. Disgusted. ZERO stars

I will never buy any Hewlett Packard product again since they made it you can only use their own expensive ink. it's time people understood that greed doesn't always pay You have lost out on your ink and now any future printers and computers. I have now changed to another company your loss all around.

I don't even know where to begin with this review. I very stupidly did not do my homework on HP as I just assumed they would have good products. I bought a laptop off them end of January 2023 which was delivered in February. The laptop is faulty and I had to sit on the phone line for two hours with them doing tests, these tests confirmed the laptop was faulty for which I have the screen shots. They picked it up, did nothing and returned it saying it was not faulty. The screen goes black with white lines and the keyboard does not work. I am now stuck with a £500 computer that does not work. They do not fall under any Ombudsman and stupid me for paying for it with Paypal balance so no help there. DO NOT BUY THEIR PRODUCTS. STEER CLEAR. THEY ARE SHOCKING QUALITY AND THEY JUST DO NOT CARE.

The envy 530 is totally unreliable temperamental and wouldn't recommend it to anyone

Brand new HP Envy laptop bought December 22. Faulty machine so it was replaced. Replacement machine has same fault. HP promised refund so bought another HP machine which we use succesfully. HP then reneged on the refund due to passing 30 days from purchase, despite this time passing while trying to get it working with their support! This left us with a machine we don't need, but as there is no option, I found the time to take it from its box to get it set up this week. Nothing has changed and it still doesn't work. Online support suggested to download files on another machine and promised to call back but did not. I have no missed calls showing. I and my colleagues have spent hour after hour trying to get this resolved - it is ridiculous. I have 4 other HP laptops that work fine, but it seems that brand loyalty counts for nothing.

HP Envy x360 screen comes apart after only two years of use. Contacted HP and they are about to quote me for repair or suggested buying the extended warranty under which the repair can be done. They refused to even acknowledge it could be a design/manufacturer defect. Either option is a slap in the face to the consumer and consumer rights (Consumer Rights Act 2015). The item I believe, is not satisfactory quality or fit for purpose. The laptop cost almost £1k and should last a little longer than 2 years of domestic use. When I challenged HP to provide me with a detailed report of the damage. I see loads of similar cases from users reporting similar issues online. Can someone point us to consumer rights legal advisor so we can straighten HP behavior towards customers in UK?

Purchased a HP Notebook, to use for general typing in documents only as I had deadlines. I tried using it in the first 3 months Feb to April but it wouldn’t run properly in Windows 10 - which it came with. I could not find the receipt so Argos would not help me when I visited their superstore during the summer hols. Eventually, I gave up thinking it was my Sky Wi-Fi which had had problems also.
With the laptop owned around 18 months, I went back to the same store and spoke to a manager quoting this 6 year time scale for good to be of a certain quality, they refused to assist, refused to look at the laptop and advised I deal with HP directly saying it wasn’t anything to do with them:
I contacted HP to discuss why I couldn’t use my laptop and they were off no help as I hadn’t purchased any extended warranty. They did, however, talk me through removing files that had been pre-loaded prior to sale. I was concerned at how many they were asking me to delete completely, given that I expected them to be there for a purpose. Moreover, I did not believe this item was faulty, it just wouldn’t function at all - and I was baffled by this. At this point I believed I had been sold something that had an issue but no idea what it may be.
Thinking it was fit for the bin I stored it in a cupboard and forgot all about it.
I was then advised by a neighbour to use a local It man to sort out both my laptops. My Sony Vaio which John Lewis stated was not repairable as the part was no longer available and my HP. I also had the diagnostics for the Sony and based on all the info I supplied, he estimated a cost of £140. After having the HP laptop for a little while he contacted me and explained the problem with it.
Apparently, this problem is down to HP and how it was designed and made. The laptop came with 2GB 32GB. This was not my mistake. He advised that Windows 10 needs a fair amount of storage to run its Microsoft updates. With the laptop and all its functions it comes preloaded with, it was leaving just under 3gb for the laptop to function. I had no files in temporary and had never used the C:/ drive as all my assignments and dissertation were in USB sticks.
The laptop could not function until I had run the updates required for the software to operate. However, that was impossible as there was no available space to use? so I was stuck.
This IT man who was reviewing my laptop could see when I had used the laptop - 5-6 times in total - what a shambles. I finished a Masters being at the Library until closing every night as a result. He suggested I buy more memory so that I could run updates. Wonderful, I replied and gave him the go ahead. Despite memory being added to the laptop, the updates won’t run now and the memory is not being acknowledged by the laptop.
Disappointed with HP as I expected better support from them for a substandard product that should NEVER have been on the market and NEVER sold by any retailer.
I am disgusted with HP, and quite angry, given that I was totally relying on this laptop. Being without a working laptop meant my evenings could not be used to write up assignments etc. No-one offered me anyone any help under their warranty; even to exchange it. I will never buy a HP product again, having purchased HP printers for the last 24 years.
A refund for its original price of £279.99 would be ideal (it was on offer at £249.99 at the time) plus £20 for extra memory, so £300. Perhaps the respective companies need to do an overhaul on their customer service policies and training on products as all this hassle could have been avoided.

I purposely picked a HP laptop because I believed they were a reputable company and that it would be built to last. How wrong could I be!! When I first brought the laptop the lever seemed to be a little stiff on opening but I thought this was just because it was new. 7 months on and the lever snapped as I opened up my screen using no force at all! When I contacted HP for a repair under warranty - assuming as it was under a year old it would be covered as a fault they told me I did not have warranty. After then submitting a copy of my invoice they agreed I did in fact have warranty but it would have to be a paid repair as it was my fault it would have broken and couldn't have been a fault with their product due to the fact that it was a lever! I'm so angry! Levers should not snap that easily when just opening up the screen, it was clearly a build fault! So unless I pay for it to be repaired I'm stuck with a 7 month old broken laptop - lovely!! I'll never buy a HP product again, poorly made laptops and horrendous customer service.

Great computer - non-existant after sales:
All the computers I have bought from HP have been really great machines but the aftersales help does not exist. HP will not take a complaint unless you write them a impersonal email and their reply is by email. You cannot get to talk to a human being about your problem. A manager callback is never available indeed I have been told by their complaints department that it is impossible to speak to a manager or have one call back. They even do not acknowledge the receipt of your email. If you want to be treated in this unfriendly and unhelpful way after you have bought one of their computers then go ahead and buy from HP. There computers are very good - their customer service is almost none existent.
Update:. Eventually, after many emails I got to speak to a manager. He told me the number to put a complaint into. He said if you ring them they will arrange for a manager call back. I told him that this did not happen. Just to prove the point I rang the number that the manager had given me and asked for a manager call back. I was told HP does not arrange for managers to phone people back. Just what I told the manager, and just what he denied.

Bought a 9010e printer. It turns out that if you buy any of their newest printers with 'e' on the end you have to sign up to their ink offer before the machine will work. Until you hand over your credit card details to HP it will show 'setup not complete' and will not print a single page... the printer you spent £200+ on is useless until you comply with this demand!. This is against UK consumer law covering hidden expenses and the withholding of service. HP are a disgrace and should not be allowed to trade in this country.

ABSOLUTELY DISGUSTING. KEEP TELLING ME THEY REFUNDED ME BUT ITS BEEN OVER 45 DAYS AND I AM TIRED OF SENDING THEM EMAILS AND PHONE CALLS, TO SPEAK TO THEIR UNPROFESSIONAL STAFF WHO HAS NO CLUE WHAT THEY ARE DOING NOR INTERESTED IN LOOKING DEEPER INTO THE ISSUE. TELLING ME ON PHONE THERE IS PROBLEM WITH MY BANK. WHY ON EARTH A BANK WOULD REFUSE A REFUND. WILL BE CONTACTING CONSUMER COURT SHORTLY.

HP deskjet 3760.. how to waste your life away.. try printing anything with this printer. Very poor guides online, i want to give up but i can't so i will keep wasting my life away.. HP will say there is support online but it's more hours trying to figure why a printer can't just connect to a laptop and print a letter. Supposed to be smart but it just prints blank pages and yes i still have ink..

I have a HP 6220 printer that is about 20 months old.
This is the 2nd one of these as the first failed after a similar amount of time.
Be warned that this company has a woeful approach to customer service and charge you over £20:00 for each question asked regarding any problem with their printers after the warranty period has expired.
My machine is not used a great dealof the time and was connected to the hp cartridge subscription service, which worked well.
I spent over 7 hours trying to contact them to resolve my issue but have now cancelled my subscription for ink and decided to try another manufacturer.
I did note that they have a Black Friday deal on the replacement machine with a wopping £00.02 pence of the original price.
I rest my case!

Had what was suspected as a small hardware fault on an all in one. instead of rejecting it in the 30 day period as I should have done I let them spend ages messing with updates then returning it to flextronic their their tech fixers who did nothing but ship it back. Eventually we got legal and a full refund was made. It was however a very disjointed process with 3 different bodies of hp involved and it took so much time. They are not in sync with their couriers either as they would turn up unannounced. We went back to an apple device which do seem relatively reliable

I have had a HP laserjet printer for about 6 years. It has given me an "error code 17" and will not work at all. The online manual suggests a hardware problem and advises contacting HP to discuss it with them. To date I have spent 2 hours trying to work my way through a labyrinth of their website to encounter nothing but brick walls. eg having to register the product as an individual, and then again as a business. Giving details (error code 17) to a chatbot that did not understand the question. Completing yet a further form, where it asked me for my chosen language and telephone number, but did not let me enter them. And would not let me proceed until I had entered them. I would have been perfectly happy to spend a couple of hundred quid getting this fixed but I can't find how to do it. I can't find a replacement that uses their cartridges (I have 2 unused colour cartridges) as the model is now obsolete. I am going to have to let it go, ditch the machine and get something else. It won't be a HP.

Like many other people on here, I would also choose to rate HP lower than the minimum 1 star rating due to their morally poor attitude - knowing that they continue to sell laptops that cannot be repaired, even a few months down the line, and refusing to answer letters of complaint; this being the only way that customers are able to complain to HP.

I purchased an HP Envy 13 touchscreen laptop last November (2021) with an extended warranty. A lovely little laptop which I really enjoyed using. Unfortunately, in May of this year, the screen became broken. When I contacted HP customer support, I said that the damage was manmade, but it is equally likely to have been a fault with the screen. All i know is that the last time I used it the screen had been perfect, the next time I went to use it the screen was cracked right across. There is no point of impact on the screen, so nothing could have hit it as such, and with no children in the house, and a husband swearing that he never went near it, who knows!

Anyway, I contacted HP customer support in May 2022, and said that the damage was man-made, and that I would therefore pay the cost for repairs. The agent I spoke to said that my laptop would be collected, repaired and returned to the address it had been collected from. I asked for a ball-park figure as to how much a new screen would cost me, and was told "Upwards of £200", which I agreed to. I was told that I would receive an email to make payment for the repairs, and then another to inform me of the date of collection. The first email arrived with a cost of over £452 attached. I called HP support again to query this based on my previous conversation, and the repair cost was immediately dropped by 15%. Isn't that amazing!

Following my paymnet, the promised email about collecting my laptop did not arrive, and a driver arrived, unexpectedly, to make the collection. As I was not there at the time, my friend refused to hand over the laptop as she didn't know what had been agreed. The driver said that he would be back again the following day to make the collection. He did return, but not until 2 days later.

After a few weeks, during July 2022, I received an email to say that my loptop would not now be ready until the end of August as they were having trouble getting the parts necessary. Really!!!!! How uncommon is a damaged laptop screen?

A couple of weeks later, I received a further email stating that my money had been repaid to my bank account and that my laptop was due to be returned unrepaired, as the repair centre at HP UK had not been able to source a new screen.

At this point, I again contacted HP Customer Support and spoke to one of their agents, stating how unhappy I was with this service, and that surely HP have some obligation towards myself as a customer having bought a late model laptop that could not then be repaired 7 months down the line. Imagine if this had been a new car - "Sorry madam. We are unable to repair your new car. You will need to buy a new one!"

I was put through to speak to Ms Santos, the Head of the Customer Relations Team. I again tried to explain how morally wrong this situation is, and that I would be happy to again pay for the repair if HP were to meet me half way and supply me a new laptop. Ms Santos stated that she was not able to help me further as my case had now become a complaint. The only method of contact with the HP complaints department in the UK is via written letter. Apparently, there is no email address and no telephone number that I could use to make my complaint known. Ms Santos also informed me that I should look to other HP service/ repair centres to get my laptop repaired. Seriously! I did try a couple, even though I knew that this would be a waste of my time and theirs. One of people I spoke to actually laughed at me. "If HP, at the top of the tree, cannot get the parts, how do they expect us to get them? We don't keep stock. We order parts as we need them."

I searched the internet to try to find a phone number connected to the address that Ms Santos had sent across to me, and I found one! I called it, and was quite dismayed when someone answered the phone and greeted me with "Hello Jane." My phone number had been logged!!!!!! I was given the same response. 'You need to write to the address supplied'. So I did. In August. I am still waiting for a reply, even though I included my email address and my telephone number to make it easier, and more time efficient, for someone to contact me.

Having not received a reply by the beginning of October, I contacted Trading Standards, who unfortunately came back to me and said that HP do not have any legal obligation to do anything as they haven't refused to help me. BUT, SURELY, THERE MUST BE SOME MORAL OBLIGATION TO PUT THIS RIGHT!!

I WILL NEVER BUY FROM HP AGAIN, AND STRONGLY RECOMMEND THAT NO-ONE ELSE LINES THEIR POCKETS EITHER. ABSOLUTELY APPALING SERVICE!

Excellent, clear and easy to install!