Hey Baby 4D Reviews 

2,280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and professional, making interactions reassuring and comfortable. Many highlight the sonographers who take their time to explain everything in detail, contributing to an excellent user experience. People frequently appreciate the quality of the scans and detailed images received, often noting the welcoming and comfortable clinic environments. However, some customers also noted a lack of compassion and support when receiving difficult news, feeling rushed and left to process traumatic information alone. A few reviewers also mentioned issues with unclear scan pictures or feeling that the 4D viewing time was too brief.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness,... See more

User experience

Customers consistently report overwhelmingly positive experiences, often describing them as reassuring,... See more

Service

People report positive experiences with service, with many describing it as outstanding and brilliant from... See more

Product

Reviewers express delight with the product, particularly the 3D/4D baby scans, which many recommend for a... See more

Location

Clients share positive opinions on location, describing them as lovely places to visit and easy to find.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really lovely experience here for our 3D scan. The initial scan didn’t go as planned and the sonographer couldn’t get clear photos, so we were given another appointment to come back a few we... See more

Rated 5 out of 5 stars

What a gorgeous and unforgettable moment. Right from the lovely and welcoming women at the front desk down to the sonographer who spoke all the way through the scan, telling me and my partner about... See more

Rated 5 out of 5 stars

We attended the Hayes branch. We had a wonderful experience at the clinic. The lady on reception and the sonographer who conducted our scan (I believe her name was Goldie) were both absolutely... See more

Company replied

Rated 5 out of 5 stars

We had our first-ever 4D scan here and it was such a wonderful experience. The ladies on reception were incredibly welcoming, and the sonographers were fantastic. They provided great insight through... See more


Company details

  1. Pregnancy care centre
  2. Maternity Shop

Written by the company

The official Hey Baby 4D ultrasound clinic review profile. Hey Baby 4D provide private ultrasound services to expectant parents throughout pregnancy, including reassurance scans, gender scans, 4D scans and NIPT services. Our clinics only hire qualified and experienced sonographers to ensure the safety of you and your baby at all times. With our exclusive gender reveal lighting, lovely merchandise and simple online booking system, you can be sure of a professional and supportive experience with us. Hey Baby 4D has clinics all over the country. Follow the link on our profile page to find your nearest clinic.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(2,280)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff are really lovely, the scan experience is lovely, been here with all 3 of my babies.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was my first ultrasound and they made my experience happy and meaningful. Staff are lovely. I highly recommend.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
I had a lot of questions before booking, they were all answered quickly and they provided lots of reassurance.
Lovely big, bright and cheery reception full of balloons and teddies, with a seating area. Toilet also available.
The room we went in was large - we had 8 people with us anhd still plenty of room. It also had balloons/baby boxes for decoration and big sofas, so it felt less clinical and more intimate.
I was allowed to go in alone at first with my partner just for reassurance.
The lady was very kind and reassuring, talks to me throughout about what she was doing and how everything was looking.
Baby was hiding, no matter how much she tried to make him move so she said go for a walk/have a cold drink and sugary snack and we’ll try again. Which I thought was very considerate rather than having to come back another day.
Afterwards, I looked at the photos and was allowed 3 to print off , the rest are sent via a link.
We also purchased a heartbeat bear for my baby’s sister so she can listen to him whenever she wants, she was over the moon with this.
Very happy, calm and reassuring experience, highly recommend.
I’ll also note it was very well priced compared to some other places.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a cancellation last minute and…

We had a cancellation last minute and Hey Baby really saved the day. Due to having our gender reveal booked in the next day we were hoping for a miracle. All the staff were amazing we couldn’t fault any of them. Would highly recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

The services provided to me here were top notch. The team was so friendly and accommodating. Our sonographer was spectacular and she signposted us to the NHS early when she noticed a problem. She also called to find out that we got an appointment with the NHS okay. Would highly recommend.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

UNSUPPORTED

We attended our appointment feeling excited and hopeful, expecting to see our baby at 9 weeks and 4 days. Instead, we were given the devastating news that our baby’s heartbeat had stopped - a miscarriage, despite having experienced no prior symptoms such as pain or bleeding.

In what was one of the most distressing moments of our lives, we were placed alone in a small side room while an attempt was made to contact the local hospital, which was unsuccessful. During this time, we were left without any trained professional to support us emotionally, guide us through what had just happened, or answer the many urgent questions we had.

After receiving this life-changing news, we were handed a piece of paper and advised to seek further medical care elsewhere. We left the clinic upset, confused, and feeling completely unsupported. We were also made to feel rushed to leave as we had the scan report pushed on us and door held open despite the trauma we had just experienced.

The advice we received from yourselves was to seek urgent medical care from the NHS that evening. However, due to the opening hours, we were unable to access NHS support for over 24 hours, leaving us to process this loss entirely on our own and feeling more frustrated that the only advice we did receive was actually useless and entirely worthless.

No family should have to endure such heartbreak without immediate care, compassion, and appropriate support. With miscarriage affecting approximately 1 in 4 pregnancies, this is not an uncommon situation, and it is essential that clinics are equipped to respond with sensitivity, professionalism, and adequate aftercare. Something we didn’t feel we received.

You can see why they take payment upfront…

1 April 2026
Unprompted review
Hey Baby 4D logo

Reply from Hey Baby 4D

Hello,
Thank you for leaving your feedback.
I am sorry to hear that you have concerns regarding your recent visit.
We would like to carry out a full review of the matters you have raised. To ensure we have all the relevant information, please could you send details of your complaint to hey@heybaby4d.co.uk, including any supporting information you feel may be helpful.
Once received, a member of our team will acknowledge your complaint and begin our review.
Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

Definitely recommend getting a scan at…

Definitely recommend getting a scan at Hey Baby I had my early reassurance scan here at 8 weeks and heard the heart beat and we came back for a 4d scan at 29 weeks baby was unfortunately facing my spine so after walking around and still no luck they booked us in for a re scan a few days later and got amazing clear images we didn’t want to know the gender and they froze the screen and didn’t give anything away! thank you so much 😃 staff are fantastic

8 May 2026
Unprompted review

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