Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
The worker Mr C. Bellott actually replaced an ugly black wire( which previous worker left ) to a better one and I was pleased
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yadwinder is very good with customers…
Yadwinder is very good with customers and work professionally
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurmeet,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Good customer service.
No long waiting time to speak with customer service agent. Agent Sandile Mhlanga dealt promptly and fully with my request. No need for me to call back.
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Audrey,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Kajal,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gobind,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Sandile Mhlanga was really helpful
Sandile Mhlanga was really helpful with my query.
2 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Laura,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Chris Bellott was really helpful and he…
Chris Bellott was really helpful and he installed the WIFI connection perfectly for me . Very helpful and polite
2 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Drill,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Pathetic people and company
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Rehman,
We're sorry to read your review.
Whilst we fully appreciate that not every customer will have a positive experience, we do feel it is important that reviews provide enough detail for us to understand where we fell short and where possible, put things right.
Following your review, we reached out via Trustpilot to request further info so that we could investigate your concerns. Unfortunately, we did not receive a response, which means we have been unable to identify your account or understand the circumstances that led to your experience.
Constructive feedback helps us improve and gives us the opportunity to resolve issues for both existing and future customers. If you would still like us to investigate, please contact us at info@heyb.co.uk quoting your review and we'll be happy to look into the matter.
We remain committed to delivering the 5-star experience we strive to provide to all of our customers.
All the best,
Khushi
H!B
The best WiFi fitting experience I have…
The best WiFi fitting experience I have ever had dragos was carry respective and kind
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gvido,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Nice work
Nice work, Chris Bellott attended my installation today all great and online, thanks
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sayer,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Very efficient quick service from Chris
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Robert,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Chris ballet work very well.
Chris bellott , work very well in my WiFi today great speeds.
30 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Prabhjot,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Great service
Chris Bellott, attended my internet at home, Great service, recommended
30 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Simran,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
So far had signed up to heybroadband…
So far had signed up to heybroadband and already few months in the original price of 25 pounds has gone up to 27. On their website i saw if you have wifi issues around the home you can add a nokia mesh for 4 pounds additional a month. After on the phone we learned thats not the price, its 10 pounds a month with 2 mesh add ons plus 20 pounds delivery fee, i don't understand why £20 pounds is the delivery fee when normally you get free delivery with most places.
30 June 2026
Unprompted review
Awful internet provider
Internet not been working since 24th May now and with no resolution in sight so paying for a service I’m not receiving and locked into a contract that would cost over £200 to get out of. Supposedly they have 30 days to resolve any issues. It’s now 36 days and they still won’t release us from the contract or fix the issues so left without internet the majority of the time.
29 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Gemma,
We're sorry to hear about your experience and appreciate how frustrating it must be to be without service for such an extended period.
Unfortunately, as we were unable to obtain further account information following our request, we have not been able to investigate the specific circumstances surrounding the fault or provide a detailed account-specific response.
We take reports of prolonged service issues very seriously and would welcome the opportunity to review your case in full, including the status of the fault, the support you've received and the concerns you've raised regarding your contract.
Please contact us at info@heyb.co.uk quoting your review and including your account number or full service address so we can investigate this matter thoroughly.
We remain committed to resolving issues as quickly as possible and hope you'll give us the opportunity to look into this further.
All the best
Khushi
H!B
Daniel was absolutely excellent
Daniel was absolutely excellent, it was a complicated matter that required him to call me back numerous times (I was expecting to have to contact them again to follow up) but he was on the case and resolved the issue , absolutely brilliant costumer service( from this individual as I've had a really bad experience before , a number of time with this company) but this man is wonderfull, thank you .
28 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Scott,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Not sure about company, but Collin saved the day!
I decided to switch to Hey! Broadband after a door-to-door salesman promised me 900 Mbps. However, on installation day, my speed was only 90 Mbps (10 times slower than what I paid for!) The installer lied to my face, telling me to wait 2-3 days for it to speed up. Obviously, that didn’t happen. After a week of chasing, they sent a new router, but it didn't work at all even after activation. I spent hours on the phone, being passed around, promised callbacks that never happened, and left stranded for hours.
My experience was an absolute nightmare until I finally got put through to **Collin**.
Collin was an absolute lifesaver. He was incredibly patient and stayed on the line with me the entire time without hanging up once. After being deeply disappointed by this company, Collin proved to be the best employee Hey! Broadband has. He spent nearly an hour fixing the system, helping me change my Wi-Fi password, splitting the 2.4G signal, and finally tackling the speed issue. Thanks to his dedication, patience, and tech skills, my internet is now flying at the speed it actually should be.
Massive thanks to Collin! He is the only reason I am staying with this provider and feeling okay with their service now. Give this man a raise!
Additional Review / Update:
I am writing this update because after a 10-day holiday, I came back home only to find that my internet speed has dropped down to just 90 Mbps again.
It is such a shame because I thought the problem was finally fixed, and I was so happy and relieved to have figured it out after trying so hard. To see the speed drop back down after all that effort is incredibly frustrating. I really hope the team can look into this and provide a permanent solution this time.
27 June 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for taking the time to leave such detailed feedback.
We're sorry that your journey with Hey!Broadband got off to such a frustrating start. We completely appreciate how disappointing it must have been to experience issues with your speeds, replacement equipment and the level of communication you received, particularly when you were expecting a smooth installation.
That said, we're delighted to hear that Collin was able to turn your experience around. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to know the difference he made. Providing patient, knowledgeable support is exactly what we strive forand it's fantastic to hear that his dedication restored your confidence in our service
We're also pleased that your service is now performing as expected and delivering the speeds you signed up for.
Whilst we're disappointed we didn't earn a 5-star rating from the outset, we're committed to delivering the level of service you deserve going forward. We hope that, now your service has been resolved, you'll consider updating your review and rating in the future.
Thank you again for your feedback and for recognising Collin's outstanding support.
Best wishes,
Khushi
H!B
They offered me an amazing assistance
They offered me an amazing assistance.
It's was absolutely fantastic.
10/10 for me.
27 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Yacine,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Very good service from Chris Bellott
Very good service from Chris Bellott. The job was done very professionally and quickly. All questions were answered very well and I am very impressed with the job.
26 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurleen,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my WiFi…
Engineer Chris Bellott attended my WiFi connection today very professionally, thanks recommend
26 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shinda,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris was professional and courteous…
Chris Bellott was professional and courteous throughout well recommended
25 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Usmin,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
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