Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
The worker Mr C. Bellott actually replaced an ugly black wire( which previous worker left ) to a better one and I was pleased
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not sure about company, but Collin saved the day!
I decided to switch to Hey! Broadband after a door-to-door salesman promised me 900 Mbps. However, on installation day, my speed was only 90 Mbps (10 times slower than what I paid for!) The installer lied to my face, telling me to wait 2-3 days for it to speed up. Obviously, that didn’t happen. After a week of chasing, they sent a new router, but it didn't work at all even after activation. I spent hours on the phone, being passed around, promised callbacks that never happened, and left stranded for hours.
My experience was an absolute nightmare until I finally got put through to **Collin**.
Collin was an absolute lifesaver. He was incredibly patient and stayed on the line with me the entire time without hanging up once. After being deeply disappointed by this company, Collin proved to be the best employee Hey! Broadband has. He spent nearly an hour fixing the system, helping me change my Wi-Fi password, splitting the 2.4G signal, and finally tackling the speed issue. Thanks to his dedication, patience, and tech skills, my internet is now flying at the speed it actually should be.
Massive thanks to Collin! He is the only reason I am staying with this provider and feeling okay with their service now. Give this man a raise!
Additional Review / Update:
I am writing this update because after a 10-day holiday, I came back home only to find that my internet speed has dropped down to just 90 Mbps again.
It is such a shame because I thought the problem was finally fixed, and I was so happy and relieved to have figured it out after trying so hard. To see the speed drop back down after all that effort is incredibly frustrating. I really hope the team can look into this and provide a permanent solution this time.
27 June 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for taking the time to leave such detailed feedback.
We're sorry that your journey with Hey!Broadband got off to such a frustrating start. We completely appreciate how disappointing it must have been to experience issues with your speeds, replacement equipment and the level of communication you received, particularly when you were expecting a smooth installation.
That said, we're delighted to hear that Collin was able to turn your experience around. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to know the difference he made. Providing patient, knowledgeable support is exactly what we strive forand it's fantastic to hear that his dedication restored your confidence in our service
We're also pleased that your service is now performing as expected and delivering the speeds you signed up for.
Whilst we're disappointed we didn't earn a 5-star rating from the outset, we're committed to delivering the level of service you deserve going forward. We hope that, now your service has been resolved, you'll consider updating your review and rating in the future.
Thank you again for your feedback and for recognising Collin's outstanding support.
Best wishes,
Khushi
H!B
They offered me an amazing assistance
They offered me an amazing assistance.
It's was absolutely fantastic.
10/10 for me.
27 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Yacine,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Very good service from Chris Bellott
Very good service from Chris Bellott. The job was done very professionally and quickly. All questions were answered very well and I am very impressed with the job.
26 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurleen,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my WiFi…
Engineer Chris Bellott attended my WiFi connection today very professionally, thanks recommend
26 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shinda,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris was professional and courteous…
Chris Bellott was professional and courteous throughout well recommended
25 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Usmin,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris Bellott came to my residence…
Chris Bellott came to my residence today. He was great. It was quite difficult to get it sorted in my house but he was extremely patient and managed to get it sorted. And running smoothly. Very nice and very professional.
25 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Suhel,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
He was nice I am very happy that Chris…
He was nice I am very happy that Chris Bellott fixed my internet today very satisfied thank you very much much appreciated
25 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shugri,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
The worst broadband
The worst broadband! Rude on the phone when I had shown proof WiFi hadn’t been working. No escape of contract despite the fact they will not provide the service they promise. Had to constantly buy data. AVOID AT ALL COSTS!! I am now with BT and it is amazing. It was an 18 month contract and nothing but issues and rudeness!
24 February 2026
Unprompted review
Reply from Hey!Broadband
Hi Katie,
We're sorry to hear that you were dissatisfied with both your service and your interactions with our team.
We take allegations of poor customer service seriously, as providing friendly and professional support is something we pride ourselves on. Equally, we appreciate how frustrating ongoing connectivity issues can be, particularly if they impact your day-to-day life.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to investigate the specific issues raised in your review or provide a more detailed, account-specific response.
We would always encourage customers experiencing technical issues to contact us and work with our Technical Support team, as this gives us the opportunity to investigate and, where possible, resolve the issue before a decision is made to leave.
We're sorry that on this occasion we were unable to deliver the experience you expected and wish you all the best with your new provider.
Khushi
H!B
Chris bellott has been very…
Chris bellott has been very professional,polite and very helpful and and very knowledgeable about his job .A real asset to the company.
24 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Richard,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Unwanted door to door sales...
I have complained multiple times about the Hey Broadband door to door sales people knocking on my door, each time I've either told them, or called Hey Broadband, I've been told that I will be removed from their list, and I won't have people knocking anymore.
I've had 2 in the past 3 weeks wearing Hey Broadband uniform, neither have shown ID or announced who they're with.
I also have "No Solicitation" stickers on my door which they totally ignore.
When is Hey Broadband going to get the message that I'm not interested in their services????
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Si,
We're sorry to read about your experience.
We fully appreciate that if you've asked not to be contacted, the last thing you expect is another visit. We also expect our sales representatives to respect "No Soliciting" signage, leave immediately when a resident isn't interested, clearly identify themselves, and carry identification when representing Hey!Broadband.
This is not the experience we want anyone to have, and we'd like the opportunity to investigate what happened. Please contact us at info@heyb.co.uk with your full address and a reference to this review so we can ensure your details are reviewed, investigate the representatives involved, and take any appropriate action.
Thank you for bringing this to our attention. Feedback like yours helps us improve, and we're committed to ensuring our doorstep activity is carried out professionally and respectfully.
All the best,
Khushi
H!B
BLEEDING SCAMMERS DO NO TRUST after…
BLEEDING SCAMMERS DO NO TRUST after setting up a direct debit for 54. A month they have gone into my bank account and taken £100+ then £200+ now they have take over my£300+ after agreeing to set up my direct debit months ago I have all the agreements and recorded phone calls of them agreeing to set up my direct debit then receiving calls in the same day or week saying I need to set up direct debit again and Again and again! They stoped my services because they can’t be professional and set up a simple direct debit that we agreed on ( phone calls for proof) all they have done is triggered my depression and stolen my money!
24 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Mahaliha,
We're sorry to read your review and to hear that you are unhappy with your experience.
The concerns you have raised regarding Direct Debit payments and billing are serious matters, and we would like the opportunity to investigate them fully. We tried to request more information from you through Trustpilot but Unfortunately, as we have been unable to identify your account , we are unable to comment on the specific circumstances surrounding the charges mentioned in your review.
We would also like to clarify that Hey!Broadband does not remove funds from customer accounts without an underlying invoice or account balance. If there has been an error, we are committed to investigating it and putting things right where appropriate.
Please contact us at info@heyb.co.uk quoting your review, together with your account number or full address, and a member of our team will be happy to investigate this matter as a priority.
All the best,
Khushi
H!B
Great service
Great service Engineer Chris Bellott attended my Internet today, thanks
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jasvir,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my installation today, nice experience and speeds, perfect job
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Halyna,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Amazing service
Amazing service, neat and tidy installation with zero disruption, thank you!
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! T P Macdonald,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Fantastic installation process
Fantastic installation process,
Chris B. installed the router & cables promptly. Extremely courteous very kind & good conversation! He represented Hey Broadband extremely well they’re lucky to have him as a face for the company. Leaving me with a very positive impression!
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Connor,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott came one day early ashe…
Chris Bellott came one day early ashe was k the area he, managed to install everything within 15 minutes and even showed me the speed test.
Very happy with he job.
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Awais,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Cable engineer (Chris Bellott) did a…
Cable engineer (Chris Bellott) did a great job, his very professional and I’m so happy with his work as it’s very clean and tidy and not messy.
Thank You very much
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Casey,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my internet, all sorted professionally, thanks
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Joginder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The customer service agent Sandile…
The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
21 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott thank you for fixing our…
Chris Bellott thank you for fixing our wifi and we appreciate that it didn't take too long to fix it thank you very much
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Alicia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.