Hey Dude ShoesReviews 

My husband has just acquired his 14th pair, he loves them for the casual look and absolute comfort... I love the huge variety and styles they are my easy go to gift for him and my pops. Definitely recommending for anyone who's about comfortable casual style. Oh they are not bad on the pocket book either.

DO NOT BUY FROM THIS CRAP HOLE AMERICAN STORE!!!!!!!!!!!!!!! No return afterv30-das...pretty crappy for a Christmas gift considering it took over a week to get a replay on shoes too small, I will be lightning you up on social media for being a POS COMPANY!

18 days waiting for a refund following a return. This brand is not serious and does not respect its customers.
18 jours que j'attends un remboursement suite à un retour. Cette marque n'est pas sérieuse et ne respecte pas ses clients.

Company is a scam. They take your money and never ship the product out. I ordered my husband 2 pairs of shoes for christmas back in late november and when they had not arrived, i emailed to confirm. They said i would have to reorder them again at full price even though they havent yet refunded my card for the first 2 pairs. I have filed a complaint with my bank.

Second pair of shoes that immediately went bad (white blotches on them) after light wearing. I thought my first ones had gotten dirty and thus purchased a new pair. BUT this pair did the same thing... on this time, within 2 days! Now I realize that my first pair was defective as well, actually. These shoes are expensive and obviously not worth the price, as they are cheaply manufactured/flawed.

I purchased some slippers for a gift and checked out with what said 11 days delivery to me . It’s day 11 today and they still haven’t left the US I have emailed the company twice as the tracking number was showing nothing but I found a universal tracking number that shows the parcel. So far not a pleasant experience at all

They've got 1 star because I couldn't give them ZERO!! Absolutely diabolical "service". I recieved a e-card voucher from my son for my birthday $50, I tried to order 3 pairs of shoes, $160 (obviously expecting to cover the balance), system wouldn't except my voucher. To cut a long story short 22 emails later, I requested a refund because there was no light at the end of that tunnel. Horrendous service only apologies, no solution, no attempt to keep me as a customer and no attempt to resolve the issue. The customer service "supervisor" Jordan, didnt even bother to call and try. Im glad to be done with them !!! I'll go buy some Adidas, Nike, New Balance, Sketchers... anything else but hey dude!!

I bought a pair of Hey Dudes from the official website. The same website that I used before. I opted to use buy with amazon prime. I called Hey Dudes they can’t help me because it’s a third party purchase and I called Amazon prime who is telling me the exact same thing. I have no money no shoes and now no trust in either of these big companies. Wow!!!! Talk about organized legal scamming…Never Again!!!!

Ordered the wrong size, ordered on a Sunday and phoned at 9 am on a Monday and was told I cannot change the size or cancel.

Quite simply the worst company I have ever dealt with!

My advice, never ever purchase from this company!

Poor quality shoes. 3 months in and they look like I've been irradiated. No response to my emails or tweets. Poor service, poor product. Avoid.

Ordered online for the first time. Was uncertain of what the correct size would be, as one does not have the privilege of trying on the shoe. Paid up front on the 19th of August and received the two pairs of shoes on the 2nd of September. They were one size too small! I emailed them and explained that this is my first order and that I now knew what my correct size on their product is. They sent a Return DHL Label and I returned the shoes on 4th of September. After several emails asking for confirmation of them receiving the items back, I finally got a refund on the 3rd of October. They charged me $40 for the return cost! $40 down and no shoes!
First time – Last time for me! It is my earnest belief that shoe sellers should allow some leeway for first-time buyers so they can get the correct size, not being able to do it in person!

I ordered a size 11 and noticed immediately my order said size 13. Sent email & still haven’t receive a response. I called customer service 5 mins from placing my order & they said they couldn’t do anything to assist me although they said they see my order. Zero customer service!!!! Plus their sizes change with every shoe. One day 11 will fit & the next pair size 11 feels like a size 9. Furthermore they don’t hold up at all. Since they have gotten so big they have no concern for the individual buyer

Don't Trust The Brand
Review by Anonymous UserSo I ordered a pair of M UK 11 jutes and found they were a little small so returned them and ordered the M UK12.
This was back in August 2025 and 2 deliveries later, I still don't have the right size.
To give a little credit, I don't need to return the wrong size items, but to get it wrong twice is some going.
I was so frustrated that after the second time I asked for a full refund and for a 3rd reshipment, which they agreed to, only to find,after contacting their customer services that as I have had a refund there will be no reshipment!!!
Don't Trust The Brand

Company lacks transparency with international returns. The return policy states free returns, but when I started the return I was told to purchase a label at a carrier of my choice or purchase the label they provide at a discounted rate. Either option wasn't cheap and it would have cost me half of what I paid for the shoes to return. I reached out to the company and got a very generic response. Replied with my feedback again and got a "sorry for your experience" email but it was clear they were not willing to help in any way. This was my first and last purchase of a HEYDUDE product!

Whilst the shoes are fine and comfortable, the customer service is appalling. They have taken my money, marked the item as being successfully delivered when it hasn't, they keep going round In circles trying to fob me off and do not seem to care or give you the name of the courier company used so you can log a fraudulent case with them.
I would avoid at all costs and purchase your dudes from a shop.

I absolutely love these shoes. Perfect for traveling… by far the lightest and most breathable pair I’ve ever owned.

Very bad service. Purchased shoes off their website, due to a website failure (their statement) my order was cancelled. I paid using the Klarna option. Hey Dude claims I never paid and Klarna won’t refund as they not getting a refund from Hey Dude. PLEASE do not buy from them, their service is shocking and no help in anyway. Crocs should be ashamed of this.

In fairness they replaced two pairs that were delivered and left outside my front door and stolen ,but at nearly £70 a pair they are a rip off ,a guy I know bought exactly the same shoe off Temu for £6 just did not have the name on ,these are cheap Chinese manufactured shoes bought by the company for under a fiver and sold for exhorbitant amounts ,just a total rip off by a company who chose a quirky name ,don’t buy !

Ordered a pair of hey dudes while I was deployed. I ordered a size 12 men's and they sent me a size 7 females. I explained this to hey dudes and they had me ship the female shoes back but since I wasnt in America I had to pay a extra shipping cost (that Heydude did refund that's the only thing they did right) then I asked them when they were going to send me the right shoes that I paid for at this point a month ago and then they told me they were no longer in stock and said I could get a pair of equal or cheaper value as long as they were the same cost as the discounted price which was 20% off at the time. I just took the refund and cut my losses and will never buy directly from a dude ever again.

Terrible return policy and customer service. First off? My son wears a size 10 regularly. When this shoe came in the size 10 was WAY TOOOOOO BIG!!!!! Once i called for a return? They want me to pay $25.00 to return on top of the $15.00 I paid for shipping!!!