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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the website is easy to use and well-laid out. People also value the convenient location and the stress-free process, especially when dealing with visa applications and travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and professional service,... See more

User experience

Clients share positive opinions on user experience. Many customers found the process easy, simple, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the clear, quick, and... See more

Location

People report positive experiences with the location, specifically Bali. Many customers express excitement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rick and his Team took all the guess work and stress away and made our journey so much more easier, the Visa process and declarations etc can be daunting if you dont know how to navigate it all especi... See more

Rated 5 out of 5 stars

Hey Rick’s team and Visa service was so easy to use and no fuss. Rick and Fina were both great to communicate and work with to get the visa submitted in time and chase up approvals and documents nee... See more

Rated 5 out of 5 stars

After coming close to throwing both myself and my computer out the window in absolute frustration when trying to apply for our visa I finally contacted the team at Hey Rick. I cannot begin to express... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for HeyRick.com.au I had an excellent experience with heyrick.com.au The website is easy to use, well laid out, and made the whole process simple and efficient. Communi... See more

Company replied


Company details

  1. Cultural tours provider

Written by the company

Hey Rick Visa is your trusted partner for fast, reliable, and stress-free visa assistance across Southeast Asia. From Indonesia and Vietnam to Thailand, the Philippines, and beyond, we help travellers secure the right visas with clear guidance, honest information, and no confusing jargon. Founded by Australian entrepreneur Rick Creamer, our mission is simple: Make travel easier, safer, and more enjoyable for everyone. We support you through every step of your journey — from choosing the correct visa type to preparing documents, avoiding common mistakes, and connecting you with trusted local services once you arrive. Whether you’re a first-time traveller, long-term visitor, remote worker, or digital nomad, we’re here to help you navigate Southeast Asia with confidence. No scams. No misinformation. No surprises. Just real support from a team that lives here and understands how the system works. Wherever you're travelling in Southeast Asia — Hey Rick Visa has you covered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

68 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have always used a competitors eSIMs

I have always used a competitor and always experienced slow download speeds. Hey Rick ESIM has been great. From the initial purchase and set up. Which took less than 2mins. I had a question that was answered immediately. All round great service & price. Keep up the great work.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

My whole family used Rick’s eSIM

My whole family used Rick’s eSIM while travelling around Bali for the past two weeks, and we honestly couldn’t recommend it enough. We always had service wherever we went, and the price was much cheaper than other options we looked at. It made the whole trip so much easier not having to worry about connectivity. We’ll definitely be using Rick’s eSIMs everywhere we travel from now on. Thanks Rick!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy !

Great service! Highly recommend Rick. Took the stress out of getting a visa & pay tax for travelling to Bali

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou so much for helping

Thankyou so much for helping. I’m not really a computer savvy girl and I got sooo frustrated with organising the visas for Bali. So I contacted Hey Rick’s team and they organised everything, a quick and easy process, no stress at all.
Thanks again 🙏

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank you enough everyone on…

I cannot thank you enough everyone on the hey Rick team. They helped me and made everything seemless. I was worried one came and mine hadn’t but they did it there and then for me. I strongly recommend them for bali visa stuff. 10/10 service. Thank you again!!!!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

So Easy!

So easy! So fast and professional. Answered all my questions quickly and pleasant to deal with.
Thank you so much

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Hey Rick Visas = Stress Free Visa Applications

Hey Rick Bali Visas is a fantastic service that took all the stress out of applying online. We live in an area with unreliable internet and frequent blackouts so being able to use this service to do all the hard work for us was so beneficial. It was a stress free process and we will definitely be using your visa service again for our visa and visa extensions. We are so grateful for your help and efficient service. Regards Julie & Steve Seach Hindmarsh Island South Australia

20 February 2026
Unprompted review
Rated 5 out of 5 stars

This is my first time to Bali

This is my first time to Bali and I wanted to make sure I had all documentation done correctly. Hey Rick and his team took the worry out of it and I received all documentation in the 3 days before my departure. Was such an easy process. Thanks Team Hey Rick

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Rick's eSIMs

I bought an eSIM the day we arrived in Bali and it was incredibly simple to set up. I could easily choose the number of days I needed and the amount of data, and it was great value for money. The whole installation process took all of two minutes and it worked instantly. It made staying connected while travelling so easy and convenient. Highly recommend!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Hey Rick's service was excellent

Hey Rick's service was excellent. No fuss, straight to point and delivery so professional. The whole process, from the initial contact through to arrival in Bali. They support you with emails and texts to assure you everything will happen before departure and arrival. Highly recommend this service.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Let’s Go

As a first time overseas traveler and doing it solo, I found Hey Rick and his team so helpful in making this process seamless.
I had many questions, and each time my question was answered.
I can travel to Bali safely and confidently. Thanks Hey Rick Team 🙂

18 February 2026
Unprompted review
Rated 5 out of 5 stars

This took all the stress away

This took all the stress away. So easy and for $50 well worth every cent.
Highly recommend Rick and his team very professional and return your messages straight away. Will always use Rick when. I travel to Bali

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Fina!

I don’t normally leave reviews but on this occasion I must. Hey Rick are a professional service that gets all of the required documentation for Bali done efficiently and quickly. Thanks Fina!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Bali Visas

Fina has been very professional and courteous in organising Bali visas. A great service to make our travel easier.
Thank you very much Fina
Arlene& Jackie💐

15 February 2026
Unprompted review

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