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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the website is easy to use and well-laid out. People also value the convenient location and the stress-free process, especially when dealing with visa applications and travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and professional service,... See more

User experience

Clients share positive opinions on user experience. Many customers found the process easy, simple, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the clear, quick, and... See more

Location

People report positive experiences with the location, specifically Bali. Many customers express excitement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rick and his Team took all the guess work and stress away and made our journey so much more easier, the Visa process and declarations etc can be daunting if you dont know how to navigate it all especi... See more

Rated 5 out of 5 stars

Hey Rick’s team and Visa service was so easy to use and no fuss. Rick and Fina were both great to communicate and work with to get the visa submitted in time and chase up approvals and documents nee... See more

Rated 5 out of 5 stars

After coming close to throwing both myself and my computer out the window in absolute frustration when trying to apply for our visa I finally contacted the team at Hey Rick. I cannot begin to express... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for HeyRick.com.au I had an excellent experience with heyrick.com.au The website is easy to use, well laid out, and made the whole process simple and efficient. Communi... See more

Company replied


Company details

  1. Cultural tours provider

Written by the company

Hey Rick Visa is your trusted partner for fast, reliable, and stress-free visa assistance across Southeast Asia. From Indonesia and Vietnam to Thailand, the Philippines, and beyond, we help travellers secure the right visas with clear guidance, honest information, and no confusing jargon. Founded by Australian entrepreneur Rick Creamer, our mission is simple: Make travel easier, safer, and more enjoyable for everyone. We support you through every step of your journey — from choosing the correct visa type to preparing documents, avoiding common mistakes, and connecting you with trusted local services once you arrive. Whether you’re a first-time traveller, long-term visitor, remote worker, or digital nomad, we’re here to help you navigate Southeast Asia with confidence. No scams. No misinformation. No surprises. Just real support from a team that lives here and understands how the system works. Wherever you're travelling in Southeast Asia — Hey Rick Visa has you covered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

68 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy and stress free experience

First time to Bali and we were so lost with what to do, Hey Rick made it such an easy process, answered any questions i had and had our applications processed so quickly. Will definitely use in the future and would recommend to anyone.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Are you tech savvy ?

Are you Tech Savy ?
Well I definitely aint hence the reason I loved using the service Rickys team provided.
All you had to do was fill things out and send to the team the next day I was emailed and a text was sent of all documents I needed for my trip to Bali applied on a Tuesday 27th Jan and received Wednesday 28th 2026 ready for me to.present in Bali on Friday 30th Jan.
Save the headache, stress and just go through Rickys team.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 🤩

It was so great just been able to not worry about all the paper work it was done for me by Rick and his team and Rick was amazing getting in touch with me I highly recommend using them so easy

28 January 2026
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Denise! Have a great trip and see you next time !

Rated 5 out of 5 stars

Simple, easy Visa process with Hey Rick

Hey Rick’s team and Visa service was so easy to use and no fuss. Rick and Fina were both great to communicate and work with to get the visa submitted in time and chase up approvals and documents needed.

Fair priced service and would encourage anyone needing help with Visa entry or remote work to use Hey Rick,

6 January 2026
Unprompted review
Rated 5 out of 5 stars

So glad we found Hey Rick

So glad we found Hey Rick!
Travelling to a new country for the first time can be scary, but not with this team on your side! Everything from visas to transfers to last minute tours was taken care of for us. So relieved we found Hey Rick. Great people, professional yet super friendly and accomodating. Thanks team, you made our experience amazing!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

The process was really easy

The process was really easy. Once we got to Bali, all we did was scan our passports and walk right through. To be honest, I was skeptical at first. I'm in the US and sending all my information as well as paying didn't sit well. But they did everything they said that'd do. I would definitely recommend them!

22 November 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Hey Mike - Rick here! Thanks for the review and I completely understand the skeptical concern at first! Leaving reviews like this will help others see we are the real deal! Hope to see you again soon!

Rated 5 out of 5 stars

Such a professional and thoughtful team…

I was having all sorts of problems with the new visa system and getting very stressed and I contacted Rick and he got it all sorted the same day. Took the stress away from my up coming holiday which made my holiday experience a great one. I was so grateful and Rick kept in touch and made sure I was happy. Thank you so much for the help you gave me and making my holiday so wonderful.

10 September 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Helen! Rick here - so glad we took that stress away for you! See you again in the future!

Rated 5 out of 5 stars

Loved being able to contact Hey Rick…

Loved being able to contact Hey Rick for my entry to Bali, if it wasn't for them I would've not been able to do it.
They did a fantastic job, and stress free.
Thank you so much
Christine

12 October 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Christine! We look forward to working with you in the future!

Rated 5 out of 5 stars

Rick has great knowledge of all things…

Rick has great knowledge of all things Bali from places to visit, dining, and culture to visa requirements & great advice. Rick’s posts are also enjoyable and honest, love your work!!

10 December 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Corrie!

Rated 5 out of 5 stars

Made our trip so much easier

Made our trip so much easier, went through Bali Airport with no hassles what so ever. Definitely be going through these guys again.

21 November 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks John - Rick here! See you again soon!

Rated 5 out of 5 stars

Hey Rick Visa help, I was so happy and grateful for the…

I was so happy and grateful for the experience I had with Hey Rick, it was a breeze getting through customs in Bali, in fact it took longer to get through customs back in Australia, Rick even sent me a video message explaining things to me, because I’m not tech savvy being of a mature age. I would highly recommend use their services without hesitation, Thanks to all at Hey Rick.

8 September 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thank you for the review! I am so glad we were able to help! See you again next time!
Rick

Rated 5 out of 5 stars

Easy to deal with and the transaction…

Easy to deal with and the transaction was super easy!! I did muck up and Rick called me personally and guided me through .. I appreciated the help

9 October 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thank you! I like adding the personal touch!

Rated 5 out of 5 stars

A1 Service 5⭐️

The team made it so easy for me & the back & forward communication was awesome quick responses just made my experience great, no dramas at all. I fully recommend Rick & he’s team. A1 Service 5⭐️

Thank you team

6 November 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Len!

Rated 5 out of 5 stars

Amazing service and a great help

Amazing service and a great help. Rick is a lovely person, with a wealth of knowledge and always happy to help with anything. Nothing was too big or too small.

8 December 2025
Unprompted review
Hey Rick logo

Reply from Hey Rick

Thanks Kristy! We loved helping you!

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