I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We find, consolidate, and roll over your retirement savings into one account — for free.
We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:
Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!
156 5th Avenue, 10010, New York, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly smooth process. The notifications and instructions were prompt, concise, and simple to follow. My advocate was very well prepared, answered all of my questions, and gave me confidence in a transaction of such personal importance. From my first experience, I highly recommend Capitalize for rollover assistance - well done!
It was flawless and easy and the representative was very helpful
Sophie gave me flexibility to complete the process via text when I was on a tight schedule today.
Chrys was great and made the rollover process quick and easy. I love that Capitalize does the heavy lifting for me.
The fee for the rollover transaction was about the same as the rollover amount! I got Nothing! It should be a percentage, stop financially punishing the poor!

Reply from Capitalize
Seamless on my end. Made the request and it was really simple to complete my 401k Rollover.
No communication at all after you get the rollover process started. Get a email my funds were available in my account an almost 2 weeks before they actually were and when I tried to contact them I never got a response or explanation. Yes they did get my rollover complete but a lot of small issues along the way with absolutely no communication.

Reply from Capitalize
I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but I am also not usually impressed by how friendly and considerate someone is on the other side of the phone! She made the process super easy. Thanks, Chrys!

Reply from Capitalize
Just the communication was great professional step by step instructions

Reply from Capitalize
Owen was amazing. My only complaint is the envelope sent to send my checks have been sealed shut. Overall, great experience and great service!

Reply from Capitalize
The lady that I worked with made the transfer experience less confusing and worrisome with her professionalism, patience and guidance.

Reply from Capitalize
My navigator did ALL the legwork to ensure a smooth rollover from one firm to another. She was exceptionally clear, got everyone together on one single direct phone call, ensured that everything was completed, and responded to all my questions and updates. I couldn't believe how easy the Capitalize team made what appeared to be a very complex process.
Capitalize streamlined the entire rollover process. Ralph Del Rosario was there to assist and answer my questions throughout the process. Would recommend to everyone that needs assistance with their rollover accounts.

Reply from Capitalize
Communications seemed disjointed. Clear instructions not given. Bad connections couple of times. People persisted in mispronouncing my name. Still somewhat better than dealing with TIAA.

Reply from Capitalize
Started the process of rolling over an old company 401k 2 months ago. When I finally reached out through their website the responses I received were no help at all. I still can't see my funds to the receiving account, old account still shows funds

Reply from Capitalize
Capitalize makes rolling a 401K to an IRA quick and seamless. This was my second time working with them- highly recommend!

Reply from Capitalize
Capitalize executed my rollover flawlessly. My representative Alana P. kept me informed of the steps and where my funds were in the process. They set up the timeline expectation at the start and it went exactly as stated. I did not have to reach out, Capitalize emailed me at each step. Because of their approach I was comfortable with the moving of my retirement savings over to the new IRA.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.