Capitalize Reviews 

3,713
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, attentiveness, and professionalism, making complex processes surprisingly easy and stress-free. The service is frequently highlighted as exceptional, with many appreciating the user-friendly app-based transfer process and the minimal effort required from their end. Reviewers are particularly impressed with the excellent customer service, quick response times, and clear communication throughout the entire process, often receiving regular updates. However, some customers also noted issues with communication, experiencing long delays, lack of updates, and even being disconnected when trying to reach support. A few other people also felt that the process was not as efficient as expected, with rollovers taking much longer than initially stated or encountering difficulties with document handling.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers reporting a great experience and seamless process... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and seamless the process... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and clear... See more

Response time

Customers had positive experiences with response times, with many reporting quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more

Company replied

Rated 5 out of 5 stars

I was shocked at how simple this was. I'd never done a rollover before and was a little uneasy about how my funds would transfer but it all turned out to be smooth and exactly as explained. The only t... See more

Rated 5 out of 5 stars

I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and te... See more

Rated 5 out of 5 stars

I was looking for my old 401k rollover transfer to Robinhood and I got some good offer from Robinhood which has done smooth transfer using Capitalize. Overall, I am satisfied with Robinhood and Capita... See more


Company details

  1. Non-bank financial service

About Capitalize

Written by the company

Don't leave your old 401(k) in the dust.

We find, consolidate, and roll over your retirement savings into one account — for free.

Start your free rollover Learn More

We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:

  • Transfer your 401(k) assets from previous jobs into a new or existing IRA
  • Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
  • Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.

Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

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4.6

All reviews

(3,713)

672 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly smooth process

Incredibly smooth process. The notifications and instructions were prompt, concise, and simple to follow. My advocate was very well prepared, answered all of my questions, and gave me confidence in a transaction of such personal importance. From my first experience, I highly recommend Capitalize for rollover assistance - well done!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick & Easy

Chrys was great and made the rollover process quick and easy. I love that Capitalize does the heavy lifting for me.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

The fee for the rollover transaction…

The fee for the rollover transaction was about the same as the rollover amount! I got Nothing! It should be a percentage, stop financially punishing the poor!

5 July 2026
Capitalize logo

Reply from Capitalize

Hi Donna - thanks for reaching out with your feedback. We’re really sorry for the experience you had. At Capitalize, we make the rollover process easy for our customers, and we’re disappointed that your experience wasn’t in line with the norm here and our high bar.

Thanks again for the honest feedback-- our Customer Experience team will reach out to you directly to discuss the questions you have regarding your rollover.

Rated 1 out of 5 stars

No communication after they get what they want from you

No communication at all after you get the rollover process started. Get a email my funds were available in my account an almost 2 weeks before they actually were and when I tried to contact them I never got a response or explanation. Yes they did get my rollover complete but a lot of small issues along the way with absolutely no communication.

2 July 2026
Capitalize logo

Reply from Capitalize

Hi Ian,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

Rated 5 out of 5 stars

Incredibly Friendly Staff

I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but I am also not usually impressed by how friendly and considerate someone is on the other side of the phone! She made the process super easy. Thanks, Chrys!

2 July 2026
Unprompted review
Capitalize logo

Reply from Capitalize

Hi Liz, thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!

Rated 5 out of 5 stars

Just the communication was great…

Just the communication was great professional step by step instructions

1 July 2026
Capitalize logo

Reply from Capitalize

Hi Richard, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!

Rated 5 out of 5 stars

Owen was amazing

Owen was amazing. My only complaint is the envelope sent to send my checks have been sealed shut. Overall, great experience and great service!

1 July 2026
Capitalize logo

Reply from Capitalize

Thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!

Rated 5 out of 5 stars

401k transfer

The lady that I worked with made the transfer experience less confusing and worrisome with her professionalism, patience and guidance.

30 June 2026
Capitalize logo

Reply from Capitalize

Hi Steven, thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!

Rated 5 out of 5 stars

My Capitalize navigator made this process easy and seamless

My navigator did ALL the legwork to ensure a smooth rollover from one firm to another. She was exceptionally clear, got everyone together on one single direct phone call, ensured that everything was completed, and responded to all my questions and updates. I couldn't believe how easy the Capitalize team made what appeared to be a very complex process.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Capitalize streamlined the entire process for me!

Capitalize streamlined the entire rollover process. Ralph Del Rosario was there to assist and answer my questions throughout the process. Would recommend to everyone that needs assistance with their rollover accounts.

28 June 2026
Capitalize logo

Reply from Capitalize

Hi Harvey, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!

Rated 3 out of 5 stars

Communications seemed disjointed

Communications seemed disjointed. Clear instructions not given. Bad connections couple of times. People persisted in mispronouncing my name. Still somewhat better than dealing with TIAA.

10 June 2026
Unprompted review
Capitalize logo

Reply from Capitalize

Hi Donald,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

Rated 1 out of 5 stars

Started the process of rolling over an…

Started the process of rolling over an old company 401k 2 months ago. When I finally reached out through their website the responses I received were no help at all. I still can't see my funds to the receiving account, old account still shows funds

29 June 2026
Capitalize logo

Reply from Capitalize

Hi Austin,
thank you for sharing your feedback. We are truly sorry your rollover experience did not meet expectations. At Capitalize, we pride ourselves on making this process seamless, and we are disappointed that we missed the mark for you.
We take your comments seriously and are already using them to improve our internal processes. A member of our Customer Experience team will reach out to you directly today to address your specific questions and help resolve this.

Rated 5 out of 5 stars

Capitalize makes rolling a 401K to an…

Capitalize makes rolling a 401K to an IRA quick and seamless. This was my second time working with them- highly recommend!

30 June 2026
Unprompted review
Capitalize logo

Reply from Capitalize

Hi Rachel, thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!

Rated 5 out of 5 stars

Rollover from one IRA account to Tradestation

Capitalize executed my rollover flawlessly. My representative Alana P. kept me informed of the steps and where my funds were in the process. They set up the timeline expectation at the start and it went exactly as stated. I did not have to reach out, Capitalize emailed me at each step. Because of their approach I was comfortable with the moving of my retirement savings over to the new IRA.

1 June 2026
Unprompted review

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