I found Highland Hears very easily using my sat nav and received a warm welcome. Quentin explained everything very clearly and cleared my ears of wax, painlessly. The result of my hearing check showe... See more
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Review summary
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A very pleasant experience! Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease w... See more
Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great un... See more
Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I... See more
Company details
Written by the company
Aural Health Clinic Specialist in Ear Wax Removal. Services offered include ear examinations, microsuction ear wax removal and hearing assessments. Location: Resaurie, Inverness, IV2 7NH Home Visits and Care Home Visits available across Inverness, Nairn and the surrounding areas. Contact us: 01463 353116
Contact info
Inverness, United Kingdom
- 01463 353116
- highlandhears.co.uk
4.9
Excellent
88 reviews
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Quintin such a Great Guy kept me…
Quintin such a Great Guy kept me informed and reassured throughout. Such a positive experience. Am so glad and relieved at what you achieved . Great interpersonal skill Great care Great location and setup and Great experience at a time when I really needed help. Thank you So so much. Really nice to see a lovely Family Business providing such a positive beneficial service to ppl
10 June 2025
Reply from Highland Hears
Thank you so much for your lovely and informative review!! It was an absolute pleasure to have been able to meet and help you. Thank you also for supporting our small local business too, it means a lot to us!! may see you again if we can ever help you again, with perhaps a review in a few months time to see how things are going.
Very best wishes, Quintin and Highland Hears Team.
Excellent experience
Excellent service, friendly receptionist and helpful and a really nice professional gentleman came to the house, I will be using you again.
Thank you
4 June 2025
Reply from Highland Hears
Thank you for your kind review, it was an absolute please to be able to have helped you! Best, Quintin and Highland Hears Team
Ear wax removal and hearing test
After having suffered from blocked ears resultant from a gradual build up of ear wax, and having previously been treated by 'Highland Hears' some two years ago, I had no hesitation booking an appointment for treatment.
I found Quintin and his team at 'Highland Hears' to be especially welcoming, and the treatment to be surprisingly stress free, and actually comfortable.
Quintin was exceptionally professional and as you would expect very knowledgeable, explaining very carefully the process.
Whilst it does take a while, dependent upon how much wax is resistant to the process, it is NOT uncomfortable in the slightest.
The result - YEAH - I can hear again and all the wax has successfully been removed. Excellent value.
So, if you are apprehensive about having the treatment, believe me, you do not have to be. If you have never had the process before, don't worry.
After all, our hearing is paramount and i fully recommend a visit to Quintin and his team at 'Highland Hears'.
3 June 2025
Reply from Highland Hears
Thank you so much for taking the time to do such an in depth and very kind review of your recent visit, it means the world to us and others who may be looking for similar help as you were. Please just feel free to get in touch if we can ever help you again. Best wishes, Quintin and Highland Hears Team.
Solution
Speedy, effective (very ) and well delivered solution to my hearing issues. THANK YOU 😊
2 June 2025
Reply from Highland Hears
Thank you for your review! We are delighted to have helped you, and if you ever need our assistance again, please just let us know. Best, Quintin and Highland Hears team.
Absolutely fantastic
Absolutely fantastic. I was told by the NHS I’d have to wait 9 months for an appointment but these guys saw me straight away, were so nice and professional and I highly recommend them
31 May 2025
Reply from Highland Hears
Its always a pleasure to be of assistance in these difficult times of long NHS waiting times. Thank you for putting your trust in us at Highland Hears, so pleased we could help you. Best, Quintin and Highland Hears Team
Excellent first appointment
Excellent first appointment, very attentive & patient job well done. X
21 May 2025
Reply from Highland Hears
We are so happy that we helped you, and thank you for leaving your review which will be helpful to others seeing out help as you have done. Hope to see you again in the future if we can ever be of assistance. Have a lovely summer, Quintin and Highland Hears Team.
First class service
I have recurring issues with excessive ear wax but have always tried to use home remedies like squirting water in to help remove some. I made an appointment with Quintin after reading the reviews on Trustpilot. He dealt with my issue to the point that my hearing has improved considerably. He explained the process very well & put me at my ease before proceeding. Such was the level of wax involved, I had to make a second appointment but it has definitely improved my hearing. Money well spent. I will definitely use Highland Hears again & I would have no hesitation in recommending Quintin to anyone with hearing issues.
15 May 2025
Unprompted review
Reply from Highland Hears
Thank you for your really kind and informative review. It was an absolute pleasure to be able to help you and of course you now know where we are if I can ever help you again. Quintin and Highland Hears Team
Another successful visit
From start to finish, my apt with Quintin was very good. This is my second visit to him and I wouldn't go anywhere else now. Quintin is very patient and explains everything and I certainly don't feel rushed. I can get quite anxious with appointments but this is certainly not the case with him. Thank you again for your kindness and expertise Quintin
9 May 2025
Reply from Highland Hears
We are so grateful for your kind review, and more than anything happy that we helped you once again. It will be a pleasure to see you when you feel that you may need our help in the future. Thanks again, Quintin and Highland Hears team.
Reply from Highland Hears
Thank you very much for your very kind review of the service you received, we are most grateful. Best, Quintin and Highland Hears Team
Excellent
Excellent, reassuring and professional service from Quintin. I was totally deaf in my right ear due to wax build up, after treatment my hearing was perfect. I would highly recommend Highland Hears.
24 April 2025
Unprompted review
Reply from Highland Hears
Thank you for leaving Highland Hears a very kind review. It was great to be able to help you, as it gives me great satisfaction having helped restore your hearing again. Please just phone if you feel you need our services in the future. Best, Quintin and Team
Reply from Highland Hears
Thank you for your kind words! Well, you were a fantastic patient and we thank you for choosing and putting your trust in Highland Hears to help you! Quintin and Team
Reply from Highland Hears
Thank you for leaving this lovely review for us. It’s always a pleasure to help and see you! Thanks again, Quintin and Team at Highland Hears
Easy to deal with
Easy to deal with, willing to travel to a Care Home, helpful and considerate.
17 April 2025
Reply from Highland Hears
Thank you for your kind review, it is very much appreciated and my pleasure to visit. Best, Quintin
Good explanation of Ear wax removal…
Good explanation of Ear wax removal process and skilled removal of ear wax. I can hear again.
14 April 2025
Reply from Highland Hears
Thank you for leaving us your review. I am very pleased that we could help you and wish you all the best. Please let us know if I can ever be of help again. Bes, Quintin and Highland Hears Team
Ear syringe treatment
Excellent service
Everything was very well explained and carried out most efficiently in a polite and relaxed manner.
Thank you
14 April 2025
Reply from Highland Hears
Thank you for your very kind review for your Microsuction appointment.
It was a pleasure to meet you and delighted we could help. Please feel free to get in touch if we can ever help you again. Very best wishes, Quintin and Team at Highland Hears
Friendly and relaxed
31 March 2025
Reply from Highland Hears
Thank you for your review. Friendly and relaxed is a great way to be in clinic. Thank you for using Highland Hears once again. Best wishes, Quintin and team.
Excellent..Quintin explained the…
Excellent..Quintin explained the procedure so well to my husband , who is in a care home, prior to starting . Both ears were syringed , without any pain or distress. A perfect outcome.
28 March 2025
Unprompted review
Reply from Highland Hears
Thank you for your very kind review! It was lovely to meet you both and I was delighted that I could help your husband with Microsuction, which is considered the gold standard procedure for ear wax removal.
If we can ever help you again, it will be a pleasure to hear from you.
Thanks again and very best wishes,
Quintin and team at Highland Hears
great service
good experience from start to finish professional and knowledgeable as well as being friendly and helpful would highly recommend Highland hears
25 March 2025
Reply from Highland Hears
Thank you for your very kind review, it is really appreciated! If we can ever help you again, please just pick up the phone. Very best wishes, Quintin and Team at Highland Hears
Great service right on the doorsteop
Excellent service and what a joy to be able to hear clearly after wax removal.
25 March 2025
Reply from Highland Hears
That is great news, so pleased we could help you. Please just get in touch if we can ever help again and many thanks for taking the time to leave a review. Best wishes, Quintin and team at Highland Hears.
Felt comfortable and everything was…
Felt comfortable and everything was explained .
Would definitely recommend.
20 March 2025
Reply from Highland Hears
We are delighted to be of help to you! Thank you very much for taking the time to review our service. Hope to see you again sometime.
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