I found Highland Hears very easily using my sat nav and received a warm welcome. Quentin explained everything very clearly and cleared my ears of wax, painlessly. The result of my hearing check showe... See more
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Review summary
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A very pleasant experience! Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease w... See more
Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great un... See more
Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I... See more
Company details
Written by the company
Aural Health Clinic Specialist in Ear Wax Removal. Services offered include ear examinations, microsuction ear wax removal and hearing assessments. Location: Resaurie, Inverness, IV2 7NH Home Visits and Care Home Visits available across Inverness, Nairn and the surrounding areas. Contact us: 01463 353116
Contact info
Inverness, United Kingdom
- 01463 353116
- highlandhears.co.uk
4.9
Excellent
88 reviews
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Excellent
Excellent, professional service from start to finish. Advised me to get GP treatment for what turned out to
be a middle ear infection. Removed wax from the other one! I'm now on antibiotics and the mend thanks to this service. Also recommended some helpful preventative strategies. Beautiful, calming view from the comfy chair as well. See you in 9 months!
19 March 2025
Reply from Highland Hears
Thank you for your really kind review, it means a lot. I am delighted to see that you will be now on the mend and that you are pleased with the service we offer at Highland Hears. It was lovely to meet you and please feel free to call if you need our help again, or simply have a question about your ear care. Best wishes, Quintin and team at Highland Hears.
Highly Recommended
Excellent! For the first time ever the time was taken and a comprehensive explanation given so that I finally understand my repeated ear problems, especially when flying.
Highly recommended.
18 March 2025
Reply from Highland Hears
I am so pleased to read your review, thank you for taking the time out to do this. If you need our help again, please feel free to get in contact with us at Highland hears. Best wishes, Quintin and Team
Excellent service
Excellent service, very informative, friendly and professional, would highly recommended.
8 March 2025
Reply from Highland Hears
It was lovely to meet you and am delighted we could help. Thank you for your kind review for our small local business, it does help others know roughly what to expect. Best wishes, Quintin and team at Highland Hears.
Fantastic experience
Fantastic experience - Quinton is a true professional, obviously very experienced and explains the entire process.
18 February 2025
Reply from Highland Hears
Thank you for your very kind review! I wouldn't want it any other way but to be able to help people in clinic understand the proceedure, educate on aural and hearing health information. Best wishes to you, Quintin and team at Highland Hears
Highly Recommended
A very professional service with clear explanations all the way through and very useful onward advice and recommendations. I would not hesitate to use Highland Hears again.
30 January 2025
Unprompted review
Reply from Highland Hears
Thank you very much for taking your time to write your kind review. It was lovely to meet you, and I am delighted that you found our services helpful and informative. We certainly look forward to seeing you again when needed. Kindest regards, Quintin and team at Highland Hears.
So glad I've discovered this
So glad I've discovered this. It was a very worthwhile appointment and I would recommend Highland Hears to anyone. Quinton explained everything clearly and was considerate, reassuring and skilled.
I'm looking forward to being able to socialise more and not feel cut off.
6 February 2025
Reply from Highland Hears
Thank you very much for your kind review! Its good to know that we are ticking the right boxes, and to be honest, wouldn't have it any other way. We are so pleased that we could help you and please just get in contact as and when you need our help again. Very best, Quintin and Team @ www.highlandhears.co.uk
Highland Hears
Highland Hears were very professional keeping me up to date with reminders about my appointment, I was given a detailed leaflet to explain the procedure fully, Quintin also explained to make sure I understood the procedure, the examination was carried out professionally and painlessly, also carried out hearing test and advised me accordingly, I would have no hesitation in recommended Highland Hears
5 February 2025
Reply from Highland Hears
Hi John. Many thanks for your kind review! It was great to meet you and am very happy that we helped. Hope to see you again one day. Very best wishes, Quintin and Team @ Highland Hears
Professional, friendly and efficient service.
A very professional and welcoming experience from the moment I entered the building. Both my ears were blocked and I was struggling on a daily basis.
Quinton explained everything very clearly and kept me informed throughout the treatment, which was fully successful.
I would recommend Highland Hears without hesitation.
30 January 2025
Reply from Highland Hears
Hi John. We are so pleased to have helped you and very happy to read your review (thank you so much). I hope that everything has now settled down for you and you are back to HD hearing!! Please let us know if we can ever help you again and in the meantime, may see you in the beautiful Cairngorms!
They made every thing very easy and relaxing
They made every thing very easy and very relaxing
Felt very at ease.
24 January 2025
Reply from Highland Hears
We are absolutely delighted that we helped you feel at ease during your consultation. Thank you for leaving us a review Roberta, and please do get in touch if we can ever help again.
Service was spot on
Service was spot on. Done a fantastic job of clearing out excess wax.
24 January 2025
Reply from Highland Hears
Hi Steven. Really happy to have helped you with this. Hopefully you will be nice and comfortable again now. Please just give us a ring if you would like a review in a few months or if we can ever help you again. Best wishes to you.
Very nice atmosphere when I arrived…
Very nice atmosphere when I arrived made feel at ease straight away the treatment I received was A1 very good and explained everything before and during the treatment I would definitely recommend using these guys I will certainly visit again in future
23 January 2025
Reply from Highland Hears
Thank you Paul for leaving us a very kind review of your experience. We are delighted to hear that we did a good job, which is what we strive to do for everyone that chooses to visit us like yourself. Very best wishes and perhaps see you again if you need our help.
Reply from Highland Hears
Thank you Andrew for your very kind review. Delighted to be of help to you. Looking forward to seeing you soon.
Friendly and Professional
Quentin was the consummate professional, with a caring and precise manner which immediately put me at ease. The customer service, appointment and treatment that Highland Hears provided was excellent. Highly recommended.
13 January 2025
Reply from Highland Hears
Thank you very much for leaving this kind review, it is very much appreciated. We are so pleased that the whole process from start to finish was easy for you and ultimately, you benefited from treatment. If we can ever help again, please just get in touch.
Friendly and Professional
Managed to get a last minute consultation, professional service and advice, kept me informed at all stages.
17 December 2024
Reply from Highland Hears
Hello,
Many thanks for your kind review today. It was a pleasure helping you and welcome you back in the future if we can help again.
It felt very relaxed at Highland…
It felt very relaxed at Highland Hears.He was a very nice person.I couldn’t believe how good I could hear after it.I would highly recommend Highland Hears.
12 December 2024
Reply from Highland Hears
Hello Moira.
Thank you for taking the time to leave a kind and helpful review. I am so pleased that you can hear better now. Please do get in touch if Highland Hears can ever help you again.
Best wishes
Quintin
Owner and aural health clinician at Highland Hears
Very good explained everything he was…
Very good explained everything he was doing with my blocked ears and showed me everything on his camera what he did defo use him again thanks
9 December 2024
Reply from Highland Hears
Hi Caroline.
Thank you for such a kind review. I find it can be very helpful to my patient's if they can see for themselves via the HD imaging, exactly what is potentially going on in their ears and then to show before and after imaging is great too as I did with you.
Hope to see you again one day when you need us.
Best wishes, Quintin and Team at Highland Hears.
Great Service
Great Service. Really well explained and made a big difference to my Dad's hearing .
4 December 2024
Reply from Highland Hears
Thank you very much for leaving us a review. I never get tired of sharing that moment with patients and family members when hearing issues are resolved after treatment and the patient can hear once again just like your dad. If we can ever help again, please just pick up the phone.
Best wishes, Quintin,
Owner and clinician at Highland Hears.
I can hear again thank you
2 December 2024
Reply from Highland Hears
You are VERY welcome, it was our pleasure!
Pure relief!
I couldnt be more relieved after my appointment. I have been suffering for months and after pharmacists and doctor appointments, nothing was improving. I felt so comfortable and looked after and reassured today and the results are incredible. I cant believe I was suffering like that. Cant thank you enough!!
2 December 2024
Reply from Highland Hears
I am so happy to read your kind review. Thank you for giving us the opportunity to help you. Patients like you are always number one so we can support you by giving you a clear idea of exactly what may be going on and providing appropriate treatment and advice!! If we can ever help again, please do get in touch.
I organised treatment for my 92 year…
I organised treatment for my 92 year old mother who was suffering from progressive deafness. On examination by Highland Hears the cause was wax in her ears which when removed restored her hearing from a severely degraded state to fully functional.
The service was easy to book, Quinton advised what to expect and we agreed a date for a home visit. On the day, my mother who was very apprehensive about the treatment found it very straightforward and was delighted with the outcome.
All in all a situation that was having a significant impact on both my mother, and her extended network of family and friends, whereby she was beginning to struggle to communicate with others, has been fully resolved.
Thank you Quintin!
21 November 2024
Reply from Highland Hears
Hello Mr Handford. Well, what a lovely lady your mother is, it was simply a pleasure to meet her! I was delighted to be of assistance and help her get her hearing back as good as possible. Thank you for your very kind review, we will always do our best for folk, especially when homebound in some cases. If we can ever be of assistance again, you know where to come! Very best wishes, Quintin @ Highland Hears
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