Highland Hears Reviews 

88
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and informative service, noting that staff clearly explain procedures and put them at ease. Many people highlight the staff's friendly and helpful approach, which contributes to a comfortable and positive experience. The service is frequently described as excellent and first-class, with many reviewers appreciating the painless and effective treatment, especially for ear wax removal. Customers often note the efficiency of the service, with procedures like wax removal being quick and resolving hearing problems. Many people express high recommendations and intentions to return, highlighting the overall satisfaction with their experience.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Highland Hears very easily using my sat nav and received a warm welcome. Quentin explained everything very clearly and cleared my ears of wax, painlessly. The result of my hearing check showe... See more

Rated 5 out of 5 stars

A very pleasant experience! Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease w... See more

Rated 5 out of 5 stars

Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great un... See more

Rated 5 out of 5 stars

Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I... See more


Company details

  1. Audiologist
  2. Health consultant

Written by the company

Aural Health Clinic Specialist in Ear Wax Removal. Services offered include ear examinations, microsuction ear wax removal and hearing assessments. Location: Resaurie, Inverness, IV2 7NH Home Visits and Care Home Visits available across Inverness, Nairn and the surrounding areas. Contact us: 01463 353116


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ear wax removal!

My ear wax removal was accurately identified and successfully carried out

19 November 2024
Highland Hears logo

Reply from Highland Hears

It was good to meet you Robert and I am happy that I could help you. Thank you for leaving a review, we are very grateful!

Rated 5 out of 5 stars

Great service

Great service - the wax was easily removed from my ears and I am pleased to be hearing well again - fantastic view from the chair.

19 November 2024
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Reply from Highland Hears

Thank you Fraser, really happy to have helped you! The view is lovely isn't it! We look forward to seeing you again if you need our help. Best wishes, Quintin @ Highland Hears.

Rated 5 out of 5 stars

Quick, cheerful and efficient.

Quick, painfree, cheerful and efficient very professional and using the latest hi tec equipment.
Will definitely return. 👍

18 November 2024
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Reply from Highland Hears

Hi Garry
Thank you for leaving a review, we really appreciate it and really happy we could help at Highland Hears! Just let us know if we can every help you again. Best wishes, Quintin

Rated 5 out of 5 stars

Made me feel very relaxed and I'm very grateful for the info

Very relaxed experience would recommend to anyone with problems
I don't normally do reviews

12 November 2024
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Reply from Highland Hears

Thank you so much for taking the trouble to write a review for us, I really appreciate it to say the least. It was a pleasure to meet and help you. Very best wishes, Quintin and Team at Highland Hears.

Rated 5 out of 5 stars

Highly recommended if you have a problem with your ears

What a great service! Quintin is so welcoming and explains everything fully answering any questions I had. He was able to refer on my pictures of my eardrum and results of my hearing test to his audiology colleagues. He was then in touch by phone call to keep me up to date and suggest the next steps. I highly recommend Highland Hears if you have any concerns about your ears!

28 October 2024
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Reply from Highland Hears

Hi Wendy
So pleased that I could help you and thank you for your kind review. We are fortunate at Highland Hears to have a team of Audiologists and ENT consultant's on hand to help review imaging if required, it makes for a much quicker and more suitable pathway for all our patients.
If we can ever help you again, please just phone. Best wishes, Quintin and team.
Highland Hears = Happy Ears :o)

Rated 5 out of 5 stars

Check and procedure carefully done

Check and procedure carefully done, very professional, customer-client dialogue excellent, clear advice for ongoing treatment of problem. Excellent, organised at short notice.

8 November 2024
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Reply from Highland Hears

Thomas, thank you for your kind and articulate review. We will always strive to be thorough and companionate to all our lovely patients so treatment becomes less of worry, interesting, and considered a good morning or afternoon out!
Many thanks indeed and look forward to helping you again if you ever need our services.
Here to help and helping to hear!

Rated 5 out of 5 stars

Excellent service

Excellent service. Kind, compassionate and gentle, taking time with explanations and the procedure. Highly recommend.

11 June 2024
Unprompted review
Highland Hears logo

Reply from Highland Hears

We are so grateful for your kind review, and more than anything, delighted that we could help you in your time of need. If you ever need help again, please just pick up the phone.. Best wishes Quintin
Highland Hears = Happy Ears!

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