Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the shoes!
I love the shoes! There are so many styles and colors to choose from! Unfortunately, we measured my feet wrong so that the shoes are a little bit tight. I can still wear them but for a shorter amount of time. I will be ordering more shoes in the correct size in the near future!
Shipping was very fast and the way the shoes were packaged was VERY nice!!
17 November 2025
Reply from Hike Footwear
We’re glad that you love the variety of styles and colors we offer! It’s wonderful to know that the fast shipping and careful packaging helped make your experience even better.
We truly appreciate your understanding regarding the sizing, and we’re excited to hear that you’ll be ordering more soon. Thank you so much for your support and for being part of the Hike Footwear family!
Hike Footwear
Customer Service
Careful men’s sizes are smaller than…
Careful men’s sizes are smaller than Chinese footwear. The US size 12 is more like an 11 or 10! Returs are complicated and expensive!!
7 August 2026
Unprompted review
Reply from Hike Footwear
We appreciate you taking the time to share your experience with us. We understand how frustrating and disappointing it can be when sizing doesn’t meet your expectations and the return process adds even more inconvenience.
Your feedback is very important to us, and we will continue reviewing our sizing information and return procedures to help make the experience clearer and smoother for our customers. Thank you for bringing this to our attention and giving us the opportunity to improve.
Hike Footwear
Customer Service
Great service before the sale.
9 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you had a positive experience with our service before your purchase! Knowing that our team was able to provide the support and assistance you needed truly means a lot to us.
Thank you for taking the time to share your kind feedback. We sincerely appreciate your trust and support!
Hike Footwear
Customer Service
My shoes are awesome and changed my…
My shoes are awesome and changed my life. I can walk without fear of falling when walking. And so comfortable!!!!
Stephanie ❤️
25 July 2026
Unprompted review
Reply from Hike Footwear
We’re absolutely thrilled that you’re loving your shoes and that they’ve made such a positive difference in your daily life! It truly means so much to know that they’re helping you feel more comfortable and confident while walking.
Thank you for taking the time to share your amazing feedback with us. Your kind words and support mean a great deal to our entire team, and we’re grateful to be part of your comfortable steps.
Hike Footwear
Customer Service
The design has its niche
The design has its niche. It is marketed well.
However my FREE pair was the wrong size by a large amount!
8 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us. We appreciate your thoughts on our design and marketing, and we’re sorry to hear about the sizing issue with your complimentary pair.
We understand how disappointing it can be when the fit is not what you expected. Your experience and feedback are very important to us, and we are continuing to review and improve our sizing guidance and overall processes to better serve our customers.
Thank you again for sharing your honest feedback and giving us the opportunity to improve.
Hike Footwear
Customer Service
Do NOT buy during their sales…they screw you over
I placed an order during their buy 1 get 2 free sale for $99.00. When my order arrived I only received 1 pair. I had a few conversations with their customer service and was eventually told the additional shoes failed to attach to my order. They also stated they cannot add those shoes after the fact! BEWARE IF YOU ORDER FROM THEM DURING A BOGO SALE. THEY AREN’T WILLING TO CORRECT ERRORS.
8 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the experience with your order. You deserved a much smoother experience and better support from us.
Please reach out to us at info@hike-footwear.com with your order details so our team can carefully review what happened and work toward resolving this for you as quickly as possible. We genuinely appreciate your patience and the opportunity to make things right.
Hike Footwear
Customer Service
Comfort Design Without Compromising Style
Hike shoes are wonderfully wide and round toed : ) I have had foot surgery and doc highly recommended no more heels. Sooooo thankful for your company designing more for comfort without compromising style.
7 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for the meaningful and wonderful experience with us. Hearing that our shoes are providing the comfort you need especially after your foot surgery means absolutely everything to our entire team!
Knowing that we are supporting your recovery while keeping you stylish and comfortable is exactly what we design our shoes for every single day. That is truly the greatest reward we could ever ask for.
Thank you so much for your kind words and amazing support and for being such a valued and cherished part of the Hike family. We wish you a speedy and comfortable recovery and here is to many more stylish and pain free steps ahead!
Hike Footwear
Customer Service
Great shoes
Great shoes. So comfortable! Have 4 pairs. Different styles! Looking for a good walking shoe this is it!
12 January 2026
Reply from Hike Footwear
We’re happy to hear how much you love your Hike shoes and how comfortable they’ve been for you! Knowing you now have four pairs in different styles and enjoy wearing them for walking truly makes our day.
Thank you for your wonderful recommendation and continued support. It means so much to our entire team!
Hike Footwear
Customer Service
Not totally hands free
The ad states hands free shoes, but when I put them on the laces needed to be tied which I have to use my hands for. So the shoes are not hands free. They are comfortable and fit well. My left foot is 8 1/2 and my right is 8 so these shoes make both feet happy.
28 July 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your feedback with us. We're happy that your Hike shoes are comfortable and that they fit both of your feet well!
We also appreciate you sharing your thoughts about the laces. We completely understand how important ease and convenience are when choosing everyday footwear, and your feedback helps us better understand what our customers need.
Your insights are incredibly valuable, and we’ll continue working to improve our designs and create a better experience for everyone.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're absolutely delighted that you found your Hike shoes comfortable right away! Knowing they provided the comfort you were hoping for from the very beginning truly means so much to our team.
Thank you for taking the time to share your positive experience with us. We sincerely appreciate your support.
Hike Footwear
Customer Service
I really like my shoes I have passed on…
I really like my shoes I have passed on info to family and friends as to how well they workfor me
29 June 2026
Reply from Hike Footwear
We’re glad to hear how much you’re loving your Hike shoes! It means so much to us knowing they’ve been working well for you and that you’ve even shared your experience with family and friends.
Thank you for your wonderful feedback and continued support. We’re truly grateful to have you in the Hike Footwear community and wish you many more happy, comfortable steps ahead!
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re so happy that everything from ordering to delivery went smoothly for you! Thank you for taking the time to share your lovely feedback with us.
Your support truly means a lot to our team, and we’re grateful to have you as part of the Hike Footwear community. We hope your shoes continue to bring you comfort and happiness with every step!
Hike Footwear
Customer Service
Love their shoes and their discounts
29 December 2025
Reply from Hike Footwear
We're delighted that you love your Hike shoes and appreciate the value our offers provide! Knowing that you’re enjoying both the comfort of our footwear and our discounts truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback with us. Your support and kind words are greatly appreciated, and we’re grateful to have you as part of the Hike Footwear community.
Hike Footwear
Customer Service
BUYER BEWARE
Well if you've read any of the other reviews what I'm about to tell you will not come as a surprise...DON'T BUY FROM THESE CROOKS!!!
I have terrible feet (waiting on surgery for both feet). I was hoping to find a pair of shoes so I could at least go shopping. Hike looked pretty good so I bought a pair.
When they came they were to small. I contacted them and they claimed that they would be happy to take my shoes back. They offered me some bogus mechanism for return that didn't work. I've contacted them several times since but they still haven't provided me with a return method. Save your money people. This company is not interested in your satisfaction. To quote Steve Miller:"Go on take the money and run". That's what you'll get. Empty pockets! I wouldn't even give them one star but one is the lowest it goes. For me thats one star too many. No sense of shame, no sense of pride in product. Their attitude is: if it fits first time out, then great. If not take a flying F... you ain't getting nothing back but words. My words on the other hand cost me$178.00. BUYER BEWARE!
A little further down it asks when this ocurred. Truth is months now.
A couple of days after I posted this review: Hike (as in; take a...) sent me a reply full of platitudes about; 'oh we're so sorry...blah, blah, blah. Replacement shoes did not arrive, nor did reimbursement. What a terrible company. They dont care about you. They just want your money. They take no pride in product, they just want your money. Aside from platitudes...they just want your money. So the theme is: dont buy from take a Hike shoes because they just want your money. No service here just jack offers. Save your money.
27 June 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience you’ve experienced. We completely understand how important it is to receive clear and timely support, and we sincerely regret any disappointment this situation has caused.
Our customer service team has carefully reviewed your concern and is actively working to resolve it as quickly as possible. Please check your inbox for our response. We truly appreciate your patience and the opportunity to make this right for you.
Hike Footwear
Customer Service
Buyer beware!
Buyer beware!
Hike Footwear may have had, the minimalist and zero drop barefoot shoe I was looking for, however I never really got to put it to the test. After my initial order, which resulted in the need to return shoes that were too small (sizing can be tough for 11-12 women’s sizes), the rest of my customer experience was awful.
I strictly followed Hike’s directions to do a return for my money back. However, the customer service’s slow responses to my requests for a return “approval” were replaced with other “deals”, mostly for buying other shoes. These deals included a return option of a very small amount of money back. This resulted in my not getting any of my money back for the 3 pairs of shoes, despite that they were “qualified “returns per their stated return policy. The unwanted “deals” for return just kept coming. They obviously did not want to do a return. There were no phone contact responses, despite “setting up a scheduled call as provided the online website”, and no real person to speak with in order to resolve the issues.
In the end, I lost all my money for multiple shoes. After my response to get 1 pair of shoes in a late “deal”, there were no responses at all- was ghosted. This company has significant problems with customer service and I will not try them again, nor recommend them at all. Buyer beware!
8 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the frustration and disappointment you’ve experienced with your order, sizing, and return process. We completely understand how upsetting it is when getting help becomes more difficult than it should be.
Please know that we take your concerns seriously, and our team is carefully reviewing your case so we can provide the support and resolution you deserve. Thank you for your patience and for giving us the opportunity to make things right.
Hike Footwear
Customer Service
Best footwear ever!
18 November 2025
Reply from Hike Footwear
We're thrilled that you feel Hike is the best footwear you've ever worn! Knowing that our shoes have made such a positive impression truly means the world to our entire team.
Thank you so much for sharing your kind words and support. We’re grateful to have you as part of the Hike Footwear community and hope you continue enjoying many comfortable steps ahead!
Hike Footwear
Customer Service
Communication with Hike was outstanding.
Communication with Hike was outstanding and although it took a little longer than I thought that it would they stayed in touch with me throughout. It was excellent customer service even after the shoes were delivered.
22 April 2026
Reply from Hike Footwear
We’re happy that you had such a positive experience with our team! Knowing that you felt well-informed and supported throughout the entire process, even after your shoes arrived, truly means a lot to us.
Thank you so much for your kind words and support. We’re grateful to have you as part of the Hike community!
Hike Footwear
Customer Service
Need to return one order,
Need to return one order,, two pairs of shoes. Impossible to reach you. No customer service phone number. No customer service! Shoes unacceptable. Quality poor. Fit around heel and ankle too low, wide, and loose.
29 June 2026
Reply from Hike Footwear
We apologize for the difficulty you've experienced trying to reach us and for the unacceptable quality and fit of the shoes you received. We understand how frustrating it is when a product doesn't meet expectations and when customer support is hard to access.
Your feedback is incredibly important to us, and we are actively working to improve our customer service accessibility and the quality of our products.
Hike Footwear
Customer Service
I received the correct size shoes despite order the wrong size
I managed to order the wrong size of shoes, but I contacted Hike and received an immediate reply that they would sort the correct size before dispatch- they certainly did, no messing about returning wrong sized shoes, it was sorted very quickly and the correct size arrived very quickly
29 July 2026
Unprompted review
Reply from Hike Footwear
We’re happy that we could get the sizing sorted out for you before your order was shipped! It’s wonderful to hear that the correct size arrived quickly and that everything went smoothly.
Thank you so much for sharing your experience with us. We truly appreciate your kind feedback and support!
Hike Footwear
Customer Service
I'm glad I tried them
I'm glad I tried them. No pain problems but looking for LIGHT weight in a shoe. Walking is great
and will definitely get more (on a sale). The process for start to finish
👍
1 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you’re enjoying how lightweight and comfortable your shoes feel on your walks! It’s also wonderful to know that you had a great experience with us from start to finish.
Thank you so much for your kind feedback and support. We truly appreciate it and would be delighted to have you back for another pair in the future!
Hike Footwear
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.