Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49k reviews
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I wear size 13 mens for overshoe in my…
I wear size 13 mens for overshoe in my closet.so I orders 13's with Hike. they were too short and I need to exchange or get a refund.
Your website dosent work and it wont let me exchange or get another pair.Basically your website sucks and you do not have a customer service number. So I guess I am screwed.I need size 14 in your world.
7 August 2025
Unprompted review
Reply from Hike Footwear
We’re sorry for the disappointment you’ve experienced with the sizing and exchange process. We completely understand how upsetting it can be when your shoes don’t fit as expected, especially when getting the assistance you need has been difficult.
Please send us your order details so our team can personally look into your concern and help find the right size for you. We truly appreciate your patience and the chance to make this experience better.
Hike Footwear
Customer Service
Great shoe design poor quality construction
I love these shoes. I got the HF Stride shoes in February. The fit is great, they stretch around my bunions and help with balance and stability. It’s August and I noted the sole was coming off of the heel of one of the shoes. I wrote to customer service and was told there was a 30 day limit on returns or exchanges and there was no provision for faulty construction. This company advertises providing footwear for lots of foot problems to provide stability and less pain. After 6 months wear, the sole is coming off and I have a tripping hazard on my hands and no help from the company. Unless you count a 10% discount on another purchase as help. The design is great, they have a big quality control problem. Unless they fix that $70 shoes that are poor quality will be a problem.
7 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration you’ve experienced. We understand how important it is to receive timely support, and we sincerely regret any stress or disappointment this situation may have caused.
Our customer service team has carefully reviewed your concern and is actively working to resolve it. Please kindly check your inbox for our response and the latest update regarding your case. We truly appreciate your patience and understanding while we work to make this right.
Hike Footwear
Customer Service
They didn’t send the product
They didn’t send the product! They kept my money though!!!
11 February 2026
Unprompted review
Reply from Hike Footwear
We're sorry to hear this and we mean every word of that. Not receiving your product while being charged is completely and utterly unacceptable and we take full responsibility for that.
We will investigate this matter as our absolute top priority right away. You deserve your product or your money back and we are fully committed to making sure that happens immediately.
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re happy that you enjoyed the product and are considering purchasing from us again! Your kind words and continued support truly mean a lot to our team.
Thank you for taking the time to share your positive experience with us. We’re grateful to have you as part of the Hike family and look forward to providing you with more comfortable steps ahead.
Hike Footwear
Customer Service
Product was just as advised
Product was just as advised , both my mum and I found the shoes a good fit and would buy again from this company
7 August 2026
Unprompted review
Reply from Hike Footwear
We’re delighted to hear that both you and your mum found your shoes to be a great fit! It truly means so much to know that our footwear is bringing comfort and satisfaction to your family.
Thank you so much for taking the time to share your wonderful experience with us. Your kind words and continued support mean a great deal to our entire team, and we’re incredibly grateful that you’re considering purchasing from us again. We look forward to being part of many more comfortable steps ahead!
Hike Footwear
Customer Service
Love the shoes
Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for a second order because I ordered the wrong style in the navy blue color. In the process of resolving this issue.
6 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your review. We’re so glad that you love the shoes! At the same time, we sincerely apologize for the sizing and style mix-ups you experienced. We understand how frustrating it can be when an order doesn’t arrive as expected and resolving these issues takes extra time and effort.
We truly appreciate your patience and understanding as we work to make things right. Your feedback is important to us and helps us continue improving our processes and customer experience.
Hike Footwear
Customer Service
Ankle pain
I’m having serious ankle pain and decided to try these shoes at work. The first day I noticed much less pain and discomfort while walking up the stairs, by the end of the week I was having less discomfort overall
3 August 2026
Unprompted review
Reply from Hike Footwear
We’re so happy to hear that our shoes have made such a positive difference in your comfort and helped ease your ankle discomfort! It’s wonderful to know that you noticed an improvement so quickly and that you’re enjoying a better overall experience.
Thank you so much for taking the time to share your story with us. Your feedback means a lot to our team, and we’re grateful to be part of your journey to more comfortable steps.
Hike Footwear
Customer Service
I feel more confident (that i am not…
I feel more confident (that i am not going to fall) walking in these sneakers than i do in my other sneakers.
3 August 2026
Unprompted review
Reply from Hike Footwear
We're delighted that your Hike sneakers are helping you feel more confident and stable with every step! Knowing that our footwear is making such a positive difference in your daily experience truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback with us. We sincerely appreciate your support and are grateful to be part of your journey toward more comfortable and confident steps.
Hike Footwear
Customer Service
I really like the shoes
I really like the shoes, they're beautiful, comfortable but my toe reaches the end of the shoe which makes it a little tight. I purchased the the 9-9.5 size but should have ordered the size 10.
4 August 2026
Unprompted review
Reply from Hike Footwear
It’s wonderful to hear that you find the shoes beautiful and comfortable! We truly appreciate you sharing your experience and understand how important the right fit is for everyday comfort.
Thank you for letting us know that your toe reaches the end of the shoe and for sharing your suggestion about sizing up. Feedback like yours is incredibly valuable and helps us improve our sizing guidance for future customers. We’re grateful for your thoughtful review and support!
Hike Footwear
Customer Service
Disappointed. I needed to return a pair of shoes for…
I needed to return a pair of shoes for a different color. Apparently they don’t do that. Disappointed.
3 February 2026
Reply from Hike Footwear
We are truly and sincerely sorry for the disappointment regarding your color exchange request. We completely understand how important it is to receive a pair in the color you were hoping for, and we regret that we were unable to accommodate your request this time.
We appreciate you taking the time to share your feedback. Your comments are valuable and will be carefully considered as we continue reviewing our policies and looking for ways to improve the overall customer experience.
Thank you for your understanding and for giving us the opportunity to do better.
Hike Footwear
Customer Service
I have been enjoying the new shoes….👍
6 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you are enjoying your new shoes and that they are providing the comfort you were hoping for means absolutely everything to our entire team!
Delivering the comfort you deserve with every single step is exactly what we work so hard for every single day and knowing that we achieved that for you is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Disappointed
At first the shoes felt comfortable. The elastic shoe strings can be shorter so they don’t flop around.
After 2 weeks of occasional wear( I’m retired and disabled so not a lot of activity) the bottom of the left shoe started peeling back.
The shoes are very loose fitting for a medium foot.
I’m very disappointed in the quality of the soles. Definitely not worth the >$70 I paid.
15 July 2026
Unprompted review
Reply from Hike Footwear
We are genuinely sorry to hear about your experience with the shoes, especially considering they were only worn occasionally. We understand how disappointing it can be when you expect lasting comfort and quality, only to have the shoes fall short of those expectations.
We regret that the soles did not provide the durability and performance you expected. Your concerns are important to us, and we truly appreciate you taking the time to share your experience. Feedback like yours helps us identify where improvements are needed as we continue working to provide better quality and a more positive experience for our customers.
Thank you for bringing this to our attention.
Hike Footwear
Customer Service
Not what I ordered mis represented picture
When I ordered the picture looked like the shoe was self tied when it arrived It was a shoe that needed to be tied I would not have ordered it if the photo had shown it correctly
20 July 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the shoes you received did not match your expectations based on the product images. We completely understand how disappointing and frustrating it can be when an item looks different from what you expected when ordering online.
We appreciate you sharing your feedback with us. Your comments are valuable, and we will review our product photography and presentation to help provide a clearer and more accurate experience for our customers.
Hike Footwear
Customer Service
Very comfortable
Very comfortable . Went on easily, even though I have a wide foot. Wore almost the whole day when they first arrived and I was pleasantly surprised at how good they felt. Even a little less pain in my knees.
1 August 2026
Unprompted review
Reply from Hike Footwear
We’re so pleased that your new footwear felt comfortable right out of the box, even with a wider foot! It’s wonderful to know that you were able to wear them for most of the day and noticed such a positive difference in your overall comfort.
Thank you so much for taking the time to share your experience with us. Your feedback means a lot to our team, and we’re grateful to be part of your journey toward more comfortable steps.
Hike Footwear
Customer Service
Thieves - took my money but will not deliver the shoes.
I paid £54 for a pair of Hike shoes on 23rd June 2026. I still haven't received them (now 6th August).
I have sent numerous messages to customer services but whilst customer services reply with pleasant messages I will not be told when the shoes will be delivered neither will they refund the money.
The worst of both worlds - they take the money but won't deliver the shoes or return the money.
6 August 2026
Unprompted review
Reply from Hike Footwear
We apologize for the extremely frustrating experience you’ve had with your recent order. We understand how disappointing it must be to still be waiting for your shoes or refund despite making multiple attempts to reach our customer service team.
We deeply regret the inconvenience, stress, and disappointment this situation has caused. This is not the experience we want our customers to have, and we truly appreciate your patience while we work to address your concerns and improve our support process.
Hike Footwear
Customer Service
Very comfy even to walk in bare feet
23 January 2026
Reply from Hike Footwear
We’re glad that our footwear is providing you with such a comfortable and enjoyable experience! It’s wonderful to know that you find them so comfortable that you even enjoy walking in them barefoot.
Thank you so much for taking the time to share your positive feedback with us. Your support means a great deal to our entire team, and we truly appreciate having you as part of the Hike family.
Hike Footwear
Customer Service
DO NOT BUY from HIKE Footwear
Ordered a pair of shoes and was sent 2 pair of shoes as well as charged for the 2 pairs. Asked to return the shoes and advised we should try a size larger due to our issue with the shoes for another $10 and keep the original shipment. The new pari did not fit any better and now want to return all 3 pairs and we are being advise they cannot issue a refund.
6 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the frustration you’ve experienced with your orders, including receiving extra pairs and facing difficulties with the return and refund process. We completely understand how upsetting it is to deal with unexpected order issues and then struggle to get the assistance needed to resolve them.
We regret the inconvenience, confusion, and time this has taken from you, and we sincerely apologize for letting you down. Your experience is not the level of service we want to provide, and we are taking your feedback seriously as we continue improving our order fulfillment, sizing guidance, and customer support processes.
Thank you for bringing these concerns to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
I tried to order ONE PAIR but evidently…
I tried to order ONE PAIR but evidently did something wrong and was charged and received TWO pair.
May I return a pair? Neither pair have been taken out of the bag.
Thanks.
Sharon Davis
865 640 5700
31 July 2026
Unprompted review
Reply from Hike Footwear
We understand your concern about receiving two pairs instead of one, and we’re sorry for any confusion this may have caused. We’d be happy to assist you with the return process for the unopened pair and help make this as smooth as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to assist you.
Hike Footwear
Customer Service
Request for exchange of shoes
I received my shoes and they're about a half size too small and I wanted to get them exchanged. I've sent them five requests with no response. I'm not happy with their customer service and their phone number has been disconnected.
31 July 2026
Unprompted review
Reply from Hike Footwear
We are truly sorry for the frustration you’ve experienced with the shoe sizing and the lack of response to your exchange requests. We completely understand how upsetting it is to receive shoes that do not fit as expected and then struggle to get the support you need to resolve the issue.
We regret the stress and time this has caused and sincerely apologize for letting you down. Your experience is not the level of service we strive to provide, and we are taking your feedback seriously as we work to improve our communication, exchange process, and customer support.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
I have several pairs of thei shoes and…
I have several pairs of their shoes and love them. I ordered two pairs for my husband and they are too small. I immediately send an email enquiring as to how to remedy this. Got one reply saying I would get an answer and it had a time limit on exchanges. Then nothing again after several emails and trying the phone number they posted which is disconnected. I love their shoes but their customer service is a disgrace!
28 June 2026
Unprompted review
Reply from Hike Footwear
Apologies for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern and is actively working toward a resolution.
Please check your inbox for our response, and feel free to share any additional details that may help us better assist you. We truly appreciate your patience and understanding, and we are committed to helping resolve your concern as quickly and smoothly as possible.
Hike Footwear
Customer Service
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