Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49k reviews
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I have requested a return label
I have requested a return label. I have not received a response. I do not like the color I ordered and have not worn them. I want to return them for credit.
Ro
29 July 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustration and inconvenience you’ve experienced while waiting for a response regarding your return label request. We know how disappointing it is to receive a color that was not what you expected and then face additional delays while trying to resolve the issue.
We regret that you have not received the timely support you needed and apologize for the inconvenience this has caused. Please know that your concern is important to us, and we are actively reviewing your request to help get this resolved as quickly and smoothly as possible.
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re delighted that you’re enjoying the comfort of your shoes and that everything went smoothly with delivery! Your kind words and support truly mean a lot to us.
Thank you for choosing Hike Footwear, and we hope you enjoy many comfortable steps ahead!
Hike Footwear
Customer Service
Have Neuropathy and now only wear the…
Have Neuropathy and now only wear the Hike barefoot shoes. Walk steadier and with less pain plus they wash beautifully. I have several pairs of different colors.
31 October 2025
Reply from Hike Footwear
We're delighted that your Hike barefoot shoes have made such a positive difference for you, especially with your neuropathy! Knowing that they help you feel steadier and more comfortable while walking truly means so much to our entire team.
We're also happy to hear that you appreciate how easy they are to care for and that you enjoy having them in different colors. Thank you for taking the time to share your wonderful experience with us. Your support and kind words are truly appreciated!
Hike Footwear
Customer Service
Love my hike sneakers
Love my hike sneakers they were designed by a nurse great choice. I’m on my feet all day. I do therapy. I like the wider toe, I think they look cute on so light you will love them. I bought the extra arch support insert
19 September 2025
Reply from Hike Footwear
It's great to hear how much you love your new Hike sneakers, especially since you spend so much time on your feet during therapy! Knowing that the wider toe box and lightweight feel are helping make your days more comfortable truly means the world to our entire team.
We're also so happy to hear that you love how they look and that they make you feel good while wearing them. Thank you for taking the time to share your wonderful experience with us. We sincerely appreciate your support!
Hike Footwear
Customer Service
I love the shoes.
I love the shoes. I wear them everywhere. When I got my 3 pairs, only one pair fit. The black ones were too tight at the toes. The blue and white ones, I couldn't even get my foot in it. The purple ones were just right. I paid for 3 pair and now I'm out of 66.oo $
31 July 2026
Unprompted review
Reply from Hike Footwear
We’re so happy to hear how much you love your shoes and that you enjoy wearing them everywhere! At the same time, we’re truly sorry that only one of the three pairs you received fit properly. We completely understand how frustrating and disappointing it must be to experience sizing differences, especially after investing in multiple pairs.
Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We will share your comments with our team as we continue working to improve product consistency and provide a better experience for our customers.
Hike Footwear
Customer Service
The worst customer service of any…
The worst customer service of any company I have ever dealt with. No way to get your full refund if the shoes don’t fit I requested a phone number to speak to a person and was denied it. SCAMMED!
29 June 2026
Reply from Hike Footwear
We regret that your experience did not meet your expectations, and we truly appreciate you taking the time to share your concerns with us. We understand how important a smooth return process and clear communication are, and we are actively reviewing these areas to provide better support for our customers.
Your feedback is incredibly valuable and helps us identify opportunities to improve. Thank you for giving us the opportunity to learn and make meaningful changes.
Hike Footwear
Customer Service
The shoes are what was expected
The shoes are what was expected - comfortable, and they do seem to make my balance better. I will wear them a lot!
6 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for your wonderful feedback! We're so pleased to hear that your Hike shoes have lived up to your expectations and are providing the comfort you were looking for.
It's especially rewarding to know that you've noticed a positive difference while wearing them. We hope they continue to keep you comfortable for many miles to come. Thank you for your support and for choosing Hike Footwear.
Hike Footwear
Customer Service
I can't believe the difference!
I can't believe the difference!
I've worn what I thought were comfortable and supportive tennis shoes for years, but the first time I wore my Hike Footwear shoes, I noticed the difference. I was beginning to think my balance was suffering because of my age. I was constantly stubbing my toes as I walked, causing me to stumble. Now, I know it was because those old shoes were pitching me forward! I haven't stumbled once since I started wearing my Hike Footwear shoes! I'm SO happy I got them!
4 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing your incredible experience! We're absolutely delighted to hear that your Hike shoes have exceeded your expectations and made such a positive difference in your everyday walking.
Knowing that you feel more confident and comfortable with every step is truly rewarding for our team. It's wonderful to hear that you're no longer experiencing the stumbling you once did and that you've found a pair of shoes you genuinely enjoy wearing.
Thank you for your trust, your thoughtful review, and for choosing Hike Footwear. Your support means the world to us.
Hike Footwear
Customer Service
A very dissatisfied customer,
I purchased a pair of shoes for my 90 year old mother some time ago. I received them 2 days ago. I immediately contacted them to return because they are way too narrow for her as her feet swell from lymphedema. One is bigger than the other and the quality is not what was expected. I want a refund. They only give partial credit which I find unacceptable. You have to do everything thru email which after a few of them they no longer respond. The save the have a 100% guarantee which apparently is a scam.i imagine the plan is to to make you try to return them, be ignored till 30 days pass and then the say too bad your over 30 day. My money does not grow on trees and I would expect a full return I didn’t pay 70% of the bill. I’m sure this review will be ignored as well.
6 August 2026
Unprompted review
Reply from Hike Footwear
We are deeply sorry for the frustration and disappointment you’ve experienced with your mother’s shoes and the return process. We completely understand how upsetting this has been, and we sincerely regret that our service fell short. Your concerns matter to us, and we truly appreciate you bringing this to our attention.
Hike Footwear
Customer Service
Getting back to customers after several…
Getting back to customers after several attempts starting 7/20/26 and finally getting help on 8/5/26. I have never been through anything like it before. The phone number they show is not a working number, it says they are out of New York, after looking it says there from Asia. That their reputation is not good for doing business with. I wish I looked into it prior.
19 July 2026
Unprompted review
Reply from Hike Footwear
We are truly sorry for the experience you’ve had while trying to reach us and for the delays you encountered. We completely understand how disappointing and concerning it must have been to wait so long for assistance and experience confusion regarding our contact information and location.
We regret that we did not provide the clear communication and support you deserved from the beginning. Your concerns are important to us, and we truly appreciate you sharing your feedback as we continue working to improve our customer experience and build greater trust with our customers.
Hike Footwear
Customer Service
Why do they allow companies to sell…
Why do they allow companies to sell products when they come from overseas?But do not mention that in their ordering form. Too many companies are doing this. And I continually read how bad they are. Yet 5 stars sometimes has a long review. Do not trust those, especially if there are many. " helpful "postings complaints
6 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for any inconvenience and frustration you may have experienced with our service. We understand how important it is to receive timely assistance, and we are sorry if your experience has not met your expectations.
Our customer service team has carefully reviewed your concern and is actively working to address it. Please check your inbox for our response, and feel free to reply so we can continue assisting you.
Thank you for your patience, understanding, and the opportunity to help.
Hike Footwear
Customer Service
Do not buy anything from this company!
I bought a pair of Hike shoes for my 93 year old mother. They did not fit her, so I attempted to get permission from Hike to return them. They asked questions about the reasons why I wanted to return them, and then have stopped responding to my emails. There is no customer service phone number. It is obvious that they want to run out their restrictive return/refund policy deadline of 14 days. So I am stuck with these brand new shoes that no one can wear. Do not buy anything from Hike!
23 July 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustrating experience you and your mother have had with your recent purchase and the return process. We understand how upsetting it is to receive shoes that do not fit and then face delays and communication issues while trying to resolve the matter.
We regret falling short of the support and service you deserved. Your feedback is important to us as we continue working to improve our processes and provide a better experience for every customer.
Hike Footwear
Customer Service
The only complaint I would have is the…
The only complaint I would have is the option to return for an exchange without shipping costs. The good news is I love the sandals. Very comfortable except I ordered 1/2 size too big. I still have worn. Match perfectly with jeans.
6 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your comments regarding the exchange process, and we understand your concern about return shipping costs. Feedback like yours is invaluable as we continue looking for ways to improve our customer experience.
We're so happy to hear that you love your sandals and find them comfortable, even though the size was slightly larger than expected. It's wonderful to know they're still getting plenty of wear and pair perfectly with your jeans!
Thank you for your support and for choosing Hike Footwear.
Hike Footwear
Customer Service
It just took a very long time for the…
It just took a very long time for the shoes to arrive to my house once I ordered them. I did not realize they would be coming from overseas. I thought the warehouse was in the USA.
Now that I have them, I like them. Feel very natural and comfortable.
30 July 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the extended shipping time and any confusion regarding your order. It's frustrating as it can be to wait longer than expected, and we appreciate your patience throughout the process.
We’re so glad to hear that, despite the delay, you’re enjoying the natural feel and comfort of your new Hike shoes. Your feedback means a great deal to us and helps us continue improving the experience we provide for our customers.
Thank you for your understanding and support.
Hike Footwear
Customer Service
Really enjoying the shoes.
6 August 2026
Unprompted review
Reply from Hike Footwear
We're delighted to hear that you're enjoying your Hike shoes! Knowing they're living up to your expectations means so much to our team.
Thank you for taking the time to share your experience and for choosing Hike Footwear. We truly appreciate your support!
Hike Footwear
Customer Service
The shoes are great
The shoes are great. My feet appreciate them. I'm going to be putting some miles on them.
3 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for your wonderful feedback! We're thrilled to hear that your feet are loving your Hike shoes and that they've made such a great impression.
It sounds like they have plenty of adventures ahead, and we hope they continue to keep you comfortable with every mile. Thank you for choosing Hike Footwear!
Hike Footwear
Customer Service
I received 3 liners for my shoes
I received 3 liners for my shoes. 1 was perfect, the other two are gigantic. Please let me know how to return for my cash back.
Thanks, Rosie McGraw
29 June 2026
Reply from Hike Footwear
We regret that two of your liners were not the correct and we genuinely mean that. You deserved to receive exactly what you ordered and we take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and get your return and refund process started right away. We are fully committed to making this right for you as quickly as possible.
Thank you so much for reaching out and for giving us the opportunity to help. We are here for you!
Hike Footwear
Customer Service
Very poor customer service!
Very poor customer service!! my shoes are too small and they do not offer any larger size. They offered to send me another pair of shoes that I could never get into as a compromise. They also offered me a 30% refund which I think is total BS. Do not trust this company.
5 August 2026
Unprompted review
Reply from Hike Footwear
We are sincerely sorry for the disappointment with the sizing of your shoes and the support you received afterwards. It's upsetting when a product does not fit as expected and the resolution process adds to your frustration.
Your feedback is incredibly important to us, and we are taking it seriously as we continue improving our sizing guidance, communication, and customer support processes. Thank you for sharing your experience and giving us the opportunity to do better.
Hike Footwear
Customer Service
Finally the shoes that deliver the result they advertise!!
The shoes are very comfortable and unlike any other shoe I have owned!
My wife is 74 and I am 71 we order oor shoes the same day. My wife wanted them to help with her balance issues and she is very happy with the results! I have bone on bone in both knees and will have a total replacement in Nov. The shoe have helped tremendously with my pain when walking and I prefer them as my house slippers. I have spent $150 to $200+ on all types of ortho and cushioned shoes and I did not get the pain relief I was paying for!
We love the result we get with our HIKE shoes and will not purchase any other brand!
23 July 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your wonderful experience! We're absolutely delighted to hear that both you and your wife are enjoying your Hike shoes and that they've become such an important part of your daily lives.
Knowing that your wife is happy with her shoes and that you've found the comfort you've been looking for after trying so many other options truly means a great deal to us. Hearing that your Hike shoes have become your go-to footwear is one of the greatest compliments we could receive.
Thank you for your trust, your kind words, and for choosing Hike Footwear. We're honored to have both of you as valued members of the Hike community.
Hike Footwear
Customer Service
Like wearing no shoes
I bought two pairs of your shoes. I've only worn one pair so far, and they are pretty comfortable. Almost like I'm not wearing any shoes. Very light weight
5 August 2026
Unprompted review
Reply from Hike Footwear
We’re so happy to hear that your first pair of our shoes has provided you with such comfort and a lightweight feel! It’s wonderful to know that they feel so natural and easy to wear, almost like you’re not wearing shoes at all.
Thank you so much for taking the time to share your positive experience with us. Your feedback means a lot to our team, and we’re grateful to be part of your journey more comfortable steps.
Hike Footwear
Customer Service
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