Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more
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Review summary
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Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more
Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more
The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more
Company details
- #10 of 123 best companies in Garden Furniture Shop
Written by the company
After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.
Contact info
Unit 100 Joseph Wilson Ind Est, Millstrood Road, CT5 3SN, Whitstable, United Kingdom
- 01227941314
- team@hillshomeandgarden.co.uk
- hillshomeandgarden.co.uk
4.9
Excellent
654 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Reply from Hills Home and Garden Ltd
Thank you for your review! We’re really pleased your order arrived promptly and in perfect condition, and most importantly that you’re happy with the quality of your new furniture. Thank you for choosing us!
Good quality and quick delivery
2 June 2026
Reply from Hills Home and Garden Ltd
Thank you for the great review! We’re really pleased you’re happy with the quality of your new furniture and that we were able to get it delivered to you quickly. We hope you enjoy it! - Ollie
Reply from Hills Home and Garden Ltd
Thank you for the great feedback! We’re pleased you found our team helpful and that everything went smoothly from purchase through to an on-time delivery. Thank you for choosing us!
Informed and nice customer service in…
Informed and nice customer service in the store excellent delivery service
2 June 2026
Reply from Hills Home and Garden Ltd
Informed and nice customer service in the store excellent delivery service
Reply from Hills Home and Garden Ltd
Thank you for the fantastic review and recommendation! We’re delighted you were happy with the service and found our team so friendly. We really appreciate your support and hope to see you again!
A great service from start to finish
A great service from start to finish, we would thoroughly recommend Hills.
27 May 2026
Reply from Hills Home and Garden Ltd
Thank you for the wonderful review and recommendation! We’re delighted everything went smoothly from start to finish and that you had such a positive experience with us. We really appreciate you choosing Hills!
Kept in touch delivered on time good…
Kept in touch delivered on time good customer service
2 June 2026
Reply from Hills Home and Garden Ltd
Thank you for the great feedback! We’re really pleased you were kept well informed throughout and that your delivery arrived on time. It’s lovely to hear you were happy with our customer service too. Thank you for choosing us!
After a delay with the arrival of the…
After a delay with the arrival of the order the delivery was excellent. The guys built the corner sofa quickly and took away all the packaging. Very efficient.
5 June 2026
Reply from Hills Home and Garden Ltd
Thank you for your review and for your patience with the initial delay. We’re really pleased everything went smoothly once your furniture arrived and that our delivery team did a great job assembling your corner sofa and taking all the packaging away. We’ll be sure to pass your kind comments on to the guys. We hope you enjoy your new furniture!
Reply from Hills Home and Garden Ltd
Thank you for the great feedback! We’re really pleased your order arrived so quickly and that everything was well packaged and arrived safely. We hope you’re delighted with your new furniture and thank you for choosing us!
We have purchased four suites over the…
We have purchased four suites over the last thirty years and have always had excellent service. The delivery men were good and removed all the packaging. Excellent
2 June 2026
Reply from Hills Home and Garden Ltd
Thank you so much for your continued support over the last 30 years! To hear that you’ve purchased four suites from us during that time and have always received excellent service really does mean a lot to us. We’re also delighted you were happy with our delivery team and that they took care of everything, including removing all the packaging. Thank you again for choosing Hills time and time again – we really appreciate it!
Genuinely a pleasure to do business…
Genuinely a pleasure to do business with. Great selection and reasonable prices. The only reason for not giving 5 stars is that I expected the two-seater sofa and chairs to be unpacked and the packaging taken away for what was described as a "Deluxe White Glove Service".
12 June 2026
Reply from Hills Home and Garden Ltd
Thank you for your lovely comments about our team, selection and prices – we really appreciate them.
We’re sorry that our Deluxe White Glove Service didn’t meet your expectations on this occasion. We completely understand why you expected the furniture to be unpacked and the packaging removed, and we appreciate you bringing this to our attention. We’ll be reviewing how we describe the service to make sure exactly what is included is as clear as possible for our customers going forward.
Thank you again for choosing us and for your constructive feedback. We hope you’re delighted with your new furniture and that we have the opportunity to welcome you back in the future.
Great place to buy your garden…
Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Delivery was exactly as arranged and on time.
Highly recommended
30 May 2026
Reply from Hills Home and Garden Ltd
Thank you for the fantastic review and recommendation! We’re delighted you found such a great bargain and, most importantly, that you’re so happy with the quality of your new furniture. It’s also great to hear the delivery went exactly as arranged. We really appreciate you choosing us and hope you enjoy your new set for many years to come!
Reply from Hills Home and Garden Ltd
Thank you for your review! We’re really pleased you were happy with both the service you received and the quality of your new furniture. We really appreciate your custom and hope you enjoy it for many years to come!
Reply from Hills Home and Garden Ltd
Thank you for the lovely review! We’re delighted you received first-class service and found our team friendly. We really appreciate your custom and hope to welcome you back again in the future! - Ollie
Reply from Hills Home and Garden Ltd
Thank you for the great review! We’re really pleased you were happy with the service from our team and that our delivery guys were so helpful. We’ll be sure to pass your kind comments on to them. Thank you for choosing us!
Excellent service without question when…
Excellent service without question when my garden table had to replaced...and without charge.
Delivery men were so helpful and obliging.
What a wonderful business and I will not hesitate to recommend Hills to others.
Thank you
27 May 2026
Reply from Hills Home and Garden Ltd
Thank you so much for such a wonderful review and recommendation! We’re delighted we were able to get the issue with your garden table resolved for you and make the replacement process as straightforward as possible.
It’s also lovely to hear your comments about our delivery team – we’ll be sure to pass your kind words on to them.
Looking after our customers after their purchase is just as important to us as the initial sale, so your feedback really does mean a lot. Thank you again for choosing Hills!
5 stars
5 stars, great service and advice, not pushy at all. Really impressed thank you all 👍
27 May 2026
Reply from Hills Home and Garden Ltd
Thank you for the fantastic 5-star review! We’re really pleased you were happy with the service and advice from our team and that you felt comfortable without any sales pressure. Your kind words mean a lot to us – thank you for choosing Hills!
Stress free transaction
Stress free transaction, helpful staff, super fast delivery. Great work!
23 May 2026
Reply from Hills Home and Garden Ltd
Thank you for the brilliant review! We’re really pleased everything was stress-free from start to finish and that you found our team helpful. It’s also great to hear your delivery arrived so quickly. Thank you for choosing us!
Terrible company
Terrible company. False information. Delivery dumped on a driveway bolted to a pallet. Complete inconvenience and hassle DO NOT ORDER FROM THEM
28 May 2026
Unprompted review
Reply from Hills Home and Garden Ltd
We're sorry that you were dissatisfied with the delivery experience.
This item is delivered via a third-party pallet network due to its size and weight. As stated on our website and within our terms and conditions, pallet deliveries are made on a kerbside basis and pallets are not collected after delivery.
To ensure the table arrives safely and without damage, it is secured to a pallet framework with pallet wrapping during transit. While we appreciate that disposing of the pallet and wrapping may be inconvenient, this is standard practice for palletised deliveries of large items such as this.
We believe the delivery was carried out in accordance with the information provided prior to purchase and with the delivery service selected. However, we are always willing to discuss any concerns and assist customers wherever possible.
We value customer feedback and encourage prospective customers to review all of our feedback when making their assessment.
Good communication and very prompt…
Good communication and very prompt delivery, would purchase from HH&G again without question.
27 April 2026
Reply from Hills Home and Garden Ltd
Thank you for the great review! We’re really pleased you were happy with our communication and the speed of your delivery. It means a lot to hear that you’d happily shop with Hills Home and Garden again, and we look forward to welcoming you back in the future!
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