Hills Home and Garden Ltd Reviews 

654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall purchasing journey from start to finish. Customers frequently mention that the staff in the showrooms are exceptionally friendly, knowledgeable, and helpful without ever being pushy during their visits. Consumers also deeply appreciate the outstanding quality of the furniture pieces and the exceptionally smooth, highly professional delivery service provided. However, some reviewers were not happy with occasional delivery delays, booking mistakes, or logistical issues that caused unexpected inconvenience for buyers. Some customers also noted that items occasionally arrived with minor faults or missing parts before being successfully sorted out.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful drivers.... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are great, comfortable,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Reviewers... See more

Service

People report high satisfaction with the service, highlighting friendly staff, helpful drivers, and efficient... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and stylish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(654)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Furniture, Great Price

We looked around before finding this large warehouse with lots of stock very near to us. Guys in there very friendly and helpful. Free delivery was good too.

29 April 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the lovely review! We’re really pleased you found us and were impressed with the amount of choice we have on display. It’s great to hear you found our team friendly and helpful too. Thank you for shopping locally with us, and we hope you enjoy your new furniture!

Rated 5 out of 5 stars

Keenly priced

Keenly priced, good quality furniture and reliable service

28 April 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the great review! We’re really pleased you were happy with the quality and value of your new furniture, as well as the service you received from us. We really appreciate your custom and hope you enjoy your new furniture!

Rated 5 out of 5 stars

Well treated throughout

Well treated throughout

28 April 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for your review! We’re really pleased you felt well looked after throughout your experience with us. We really appreciate your custom and thank you for choosing Hills! - Ollie

Rated 5 out of 5 stars

Bistro set

Able to deliver on a day that suited me. Carried the furniture through to the garden aswell.
Lovely 2 seater bistro set.

12 May 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, had a small issue which they resolved quickly and professionally. Highly recommended. Very happy with the build quality. (4x3 pergola)

28 April 2026
Rated 5 out of 5 stars

Helpful unpressurised service

Helpful unpressurised service. I was divided as to which items I wanted and changed my mind the following day. They swapped my choice without fuss. Could not have been more obliging. Thank you Hills

1 April 2026
Rated 5 out of 5 stars

Perfect Service

The warehouse had an amazing range of for future to look and try out. I
Staff were friendly and helpful with everything.
Purchased a suite and it was delivered earlier than expected.
An amazing company and have already recommended to our friends.
100% from start to finish. Thank you

28 April 2026
Rated 5 out of 5 stars

Outstanding products and service.

Our purchase of a garden table and four chairs are excellent quality and value. Very friendly and helpful staff in the warehouse. Delivery and assembly spot on time as promised. We could not be more pleased.

28 April 2026
Rated 5 out of 5 stars

Great experience purchasing pergola screens

Great experience purchasing pergola screens from Hills. The team was helpful and professional, and the screens are high quality, durable, and look fantastic. Installation was quick and hassle-free, and the delivery team were great. Very pleased with the result and would definitely recommend.

22 April 2026

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