Hills Home and Garden Ltd Reviews 

654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall purchasing journey from start to finish. Customers frequently mention that the staff in the showrooms are exceptionally friendly, knowledgeable, and helpful without ever being pushy during their visits. Consumers also deeply appreciate the outstanding quality of the furniture pieces and the exceptionally smooth, highly professional delivery service provided. However, some reviewers were not happy with occasional delivery delays, booking mistakes, or logistical issues that caused unexpected inconvenience for buyers. Some customers also noted that items occasionally arrived with minor faults or missing parts before being successfully sorted out.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful drivers.... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are great, comfortable,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Reviewers... See more

Service

People report high satisfaction with the service, highlighting friendly staff, helpful drivers, and efficient... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and stylish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(654)

179 reviews in the last 12 months

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Rated 4 out of 5 stars

We love our table and chairs!

We love our table and chairs hence the 4 stars. It is really good quality at a reasonable price. We did have a couple of issues that unfortunately has put us off recommending the actual company to purchase from though. Delivery men on the other hand were absolutely brilliant, friendly and very helpful and handle the furniture with care throughout.

4 April 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for taking the time to leave us a review. We’re really pleased to hear that you love your new table and chairs and are happy with both the quality and value.

We are, however, very sorry to hear that there were issues with your experience which have left you feeling unable to recommend us. That’s certainly disappointing for us to hear, and we would always welcome the opportunity to understand what went wrong and see if there is anything we can do to put things right.

We’re delighted that our delivery team looked after you so well, and we’ll be sure to pass your lovely comments on to the guys.

Thank you again for your feedback and for choosing us.

Rated 5 out of 5 stars

Friendly staff and good products.

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable, not pushy - giving you time to choose, answering all our questions.
The quality of the furniture is outstanding - solid, stylish and built to last. Delivery was equally impressive. Everything arrived on time. Had to wait 2 weeks for delivery, as they were very busy being spring. Worth the wait. Driver was helpful and gave good advice on putting table together.
We wouldn't hesitate to recommend them .

2 April 2026
Rated 5 out of 5 stars

A1 service and a great product

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great service from the 2 delivery guys who took care of our furniture and kept us updated on the delivery
would fully recommend using Hills A1 service.

1 April 2026
Rated 5 out of 5 stars

Garden corner sofa set

My furniture was delivered by Ollie & his colleague. They were very professional & helpful.

Live our furniture from Hills, looking forward to using this in the Summer. Thanks guys, highly recommend 👌

7 April 2026
Rated 5 out of 5 stars

From ordering to delivery was a first…

From ordering to delivery was a first class service .
The staff let you browse in the shop in peace , and when you decide what you want , they’re there to help you !
The goods are of really good quality , and delivery was spot on time !
Couldn’t fault them , thankyou .

1 April 2026
Rated 5 out of 5 stars

Excellent

Very efficient , delivery good so pleased with our table and chairs , wrapped up so well … very happy with the service

20 March 2026
Rated 5 out of 5 stars

Always welcomed with a smile

Always welcomed with a smile. All questions are answered in depth and nothing is to much trouble. This is our third purchase and the delivery was nearly a week early. I would definitely recommend.

26 March 2026

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