Hills Home and Garden Ltd Reviews 

654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall purchasing journey from start to finish. Customers frequently mention that the staff in the showrooms are exceptionally friendly, knowledgeable, and helpful without ever being pushy during their visits. Consumers also deeply appreciate the outstanding quality of the furniture pieces and the exceptionally smooth, highly professional delivery service provided. However, some reviewers were not happy with occasional delivery delays, booking mistakes, or logistical issues that caused unexpected inconvenience for buyers. Some customers also noted that items occasionally arrived with minor faults or missing parts before being successfully sorted out.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful drivers.... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are great, comfortable,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Reviewers... See more

Service

People report high satisfaction with the service, highlighting friendly staff, helpful drivers, and efficient... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and stylish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(654)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Hills

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficient and delivery great. Very professional and respectful of our property. Would highly recommend to anyone looking for garden furniture. Will be back to add to our collection soon.

29 January 2026
Rated 3 out of 5 stars

Halls did ok to start

Halls did ok, chairs and table were damaged. Halls compensated us for the damage but the touch up paint promised never arrived. I enquired about the whereabouts of the paint but message wasn’t returned.

20 September 2025
Rated 5 out of 5 stars

High quality item

Although delivery was delayed owing to very heavy snowfall over several days, my order arrived in perfect condition. It was left with a neighbour and an advisory note was left through my letterbox. High quality item and well worth the money.

2 January 2026
Rated 5 out of 5 stars

Great service

Member of staff named Ollie was really helpful . I ordered desser conservatory furniture to which Ollie phoned order through with chosen fabric as I needed the furniture before Christmas ,so arranged delivery from desser as delivery was quicker. I now have the furniture which looks amazing ! Thank you for taking the time to sort my order so promptly, great customer service from Ollie .

20 November 2025
Rated 5 out of 5 stars

Great shop and shopping experience

The shop manager (I think he was the manager) was so kind and patient and helpful. He was happy to walk round the shop with me showing me items I might be interested in and helping me measure things and answering multiple questions.

29 November 2025
Rated 5 out of 5 stars

First class service by all concerned.

Our experience with your sales staff was excellent. He was very helpful and had a good knowledge of the product we were looking at.

The delivery drivers were very pleasant and extremely helpful. We would not hesitate to recommend your company to fiends & family.

27 November 2025
Rated 5 out of 5 stars

Hills Home and Garden worth a look.

First time I've used this company but would definitely purchase items from them again. Great to buy item at a reduced price too.
Great customer service re answering any queries you may have about a product.
Tracking provided once item has been
bought. All in all a hassle-free purchase from this company. Thank you.

26 November 2025
Rated 5 out of 5 stars

Fantastic product and absolutely superb…

Fantastic product and absolutely superb customer service by Ollie. I love buying local especially when it’s a family business and Ollie couldn’t have been more helpful - I looked at the table & chairs in the afternoon, sent a message via their website & got an answer immediately - my midday the following day, they were set up on my decking! Seamless service & a lovely guy. We’ll be returning soon as they have an amazing selection. Thankyou again.
Jane

6 November 2025

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