Hills Home and Garden Ltd Reviews 

654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall purchasing journey from start to finish. Customers frequently mention that the staff in the showrooms are exceptionally friendly, knowledgeable, and helpful without ever being pushy during their visits. Consumers also deeply appreciate the outstanding quality of the furniture pieces and the exceptionally smooth, highly professional delivery service provided. However, some reviewers were not happy with occasional delivery delays, booking mistakes, or logistical issues that caused unexpected inconvenience for buyers. Some customers also noted that items occasionally arrived with minor faults or missing parts before being successfully sorted out.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful drivers.... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are great, comfortable,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Reviewers... See more

Service

People report high satisfaction with the service, highlighting friendly staff, helpful drivers, and efficient... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and stylish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(654)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

There was no sales pressure by the most helpful staff…

There was no sales pressure the staff were very helpful & friendly, we ordered a set of reclining garden chairs foot stools & table, They were delivered on time by very helpful & friendly staff, the furniture look of a very good quality plus for a great price, We haven't used them at the moment as they are still in the house ready for our new summerhouse that's being delivered, We would definitely recommend Hills Home and Garden Ltd,

9 October 2025
Rated 5 out of 5 stars

Amazing service

Amazing service ! I have now recommended you to friends and family.
We are very happy with our outside furniture and the services that was provided

17 October 2025
Rated 5 out of 5 stars

Conservatory Furniture

I was quite concerned ordering conservatory furniture on line but everything was efficiently handled by Tim at HH & G Ltd in a very friendly and polite manner. The goods were delivered undamaged and on time by the contracted pallet company.

25 September 2025
Rated 5 out of 5 stars

Highly recommended

Great selection. Good quality. Fair price. Polite,efficient salesman. Being delivered when said and contact made as promised.

3 October 2025
Rated 5 out of 5 stars

First Class Company to deal with

Cannot fault any aspect of the dealings we have had with Hills. The products are good, the staff is excellent and after sales service is all you could ask for. We will be looking at Hills first whenever we are buying any of the type of products they supply, and would have absolutely no hesitation in recommending them.

25 September 2025
Rated 1 out of 5 stars

Wrong delivery day given.

The person I booked through made a mistake with days so I was expecting next day delivery and paid for this service but on enquiring it was the two days after booking. This situation was made worse by the fact I was on holiday so had to travel back to Bristol not one day but twice incurring time and petrol. We lost two days of our holiday waiting and travelling back and fourth. Yes it appears I was refunded the delivery cost but doesn't really compensate. I would have been happy with the pink matching side table as a gesture of good will but initially only offered the five pound next day delivery charge. Who ever made the delivery arrangements should maybe have a calendar to hand as getting his day mixed up not really good enough.

4 September 2025
Rated 5 out of 5 stars

Friendly staff

Friendly staff, got what I went for and this was delivered on date scheduled.
This was second time I bought from them.
Was really pleased how good the service was.

20 September 2025
Rated 5 out of 5 stars

Excellent customer service

A good choice of cane furniture and exactly what we were looking for. The assistant was friendly and helpful but let us wander around at our leisure. We had updates on the progress of our purchase which arrived within the expected time frame. The delivery driver was also friendly and helpful.

7 August 2025

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