Hiplok Reviews 905

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Quality product which will hopefully live up to its anti-grinder expectations. The dust cover / reminder is a bit gimmicky, and I still think an alarmed disc lock adds to the deterrent.

Rated 5 out of 5 stars

Unreal service, shipped lightning fast, and so in need here in Southern California. Being able to deploy to the frame & rear wheel alone is enough to deter any potential thief. Trust me, I have had... See more

Rated 4 out of 5 stars

This a great lock no doubt, however a bright Day-Glo covering would obviously make it more visible and cost pennies. I've wrapped mine in Electrical green and yellow earth tape! Also the package was a... See more

Rated 1 out of 5 stars

DXF lock is useless for practical use. It is so short that you can not include the rear wheel which is standard security advice. Additionally it is so small that you can't even lock the bike to cert... See more

Company details

  1. Bike accessories store

About Hiplok

Written by the company

At Hiplok, we build quality security and storage trusted by cyclists and sports enthusiasts around the world.

Our passion for innovation is matched by a desire to ensure our locks are as strong as possible for purpose.

We lead with cutting edge materials and work with independent security accreditation houses around the world to meet this commitment.

The result is unique, easy to use, quality products you can trust; whether on a training ride, commuting in the city, or storing your equipment.

VISIT OUR WEBSITE CONTACT US


Contact info

4.1

Great

TrustScore 4 out of 5

905 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great locks

Great locks. Arrived within one week.

18 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're so glad to hear you're happy with your new locks and that they arrived quickly!

Rated 5 out of 5 stars

Reliable

I bought this lock after having my previous bicycle stolen the first time I parked it at my university, although safely locked with two locks to a sturdy structure in a crowded area. For necessity I've had to park my new bike to the same spot, of course not without any fear, but with the D1000 I haven't had any problem so far, and it has been more than a month. I think there's nothing safer than locking your bike with this in a busy area.

17 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear about your previous bike, we know just how horrible this is! We're so glad though that your D1000 has been giving you the peace of mind you need!

Rated 1 out of 5 stars

I diddnt get my order

I diddnt get my order, how worse can it get, lol. Im waiting over 2 months now!!

20 December 2023
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear you haven't received your order, this isn't typical. We've looked into this issue and have responded your your email to supprt@hiplok.com to let you know a replace will be shipped. We're sorry for any inconveniences caused.

Rated 5 out of 5 stars

The Lock bag was exactly as described…

The Lock bag was exactly as described and after cable tying it to my bike it is absolutely solidly attached. My lock is a bit big for the bag but a velcro strap solved that!

15 January 2024
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Reply from Hiplok

Thanks for leaving us a review, it's great to hear you're loving your new products! Happy Cycling!

Rated 5 out of 5 stars

All Good

Delivery was speedy. Product was as described and photographed. Arrived safely. All good. Thank you.

17 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're really glad to your order arrived quickly and safely. We really hope you're loving your new locks!

Rated 4 out of 5 stars

I use the combo lock for my bike at…

I use the combo lock for my bike at work. I definitely enjoy not having to use a key it’s light and it does the job for what I need. I do wish where the strap goes through was made of metal, not plastic, and there was at least two more links of length that would make it awesome.

30 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're really glad to hear you've been finding your Z LOK COMBO useful and it's great to get your feedback on this. Definitely something we will take into consideration for future development!

Rated 5 out of 5 stars

Happy so far

Seemingly good product, well made, easy to install. Time will tell if anything gets stolen, but based on initial impressions - would recommend.

30 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're really glad to hear your happy with your new locks!

Rated 4 out of 5 stars

I did not receive my order

I did not receive my order
After contact with hiplok,
They offered to send the order again.
Probably the package got lost in the mail.

30 January 2024
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Reply from Hiplok

Thanks for leaving us a review, we're very sorry to hear your order has not arrived, this isn't typical. We have picked up on your email you sent us and responded there and made sure to resend your order. We will be highlighting this issue with the courier service used. Sorry for any inconvenience caused.

Rated 5 out of 5 stars

Probably the best lock on the market!!

Probably the best lock on the market!!! Had it around my basement door, which of course they tried to come in with a power cutter. Couldn’t cut in my hiplok but unfortunately came through by cutting the hinges.
maybe start making hinges as well? 😅

2 January 2024
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear they cut through your door but glad to hear the Hiplok has remained intact! Happy Cycling!

Rated 4 out of 5 stars

Not for most e-scooters

The D1000 lock is good, however it's too small and only barely fits around my electric scooter (Ninebot max g2) and the bike loops. It would be better if the lock was a couple of centimeters longer

27 January 2024
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear the D1000 is a little small for your needs. We have since developed a bigger version, the DX1000 which is currently available to pre-order on our site!

Rated 5 out of 5 stars

Great products and service

I bought a second Airlok as the first one worked so well and managed to keep a bike safe (despite some clear attempts to steal it using a baluster from our staircase as a lever!). Pleased with the product and the support service was really helpful: I was missing a washer and they promptly sent me another one.

2 October 2023
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Reply from Hiplok

Thanks for leaving us a review, we're so happy to hear your AIRLOK's are able to give you some much needed peace of mind!

Rated 5 out of 5 stars

Hiplok JAW

Bought two Hiplok JAW's, one for the road bike and one for the MTB. Really simple and secure fitting and usage, giving loads more space in the shed! Intending to buy more for the other family bikes. Brilliant product!

1 December 2023
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're happy to hear you're loving your JAW's. We really appreciate the kind feedback!

Rated 5 out of 5 stars

Had a very positive experience after…

Had a very positive experience after buying a Hiplok Switch lock, after an enquiry about whether additional brackets could be purchased, Hiplok provided me a direct way of buying a couple of mounting brackets to mount to my other bikes and easily move the lock between bikes for different rides and then worked to update their system to allow other buyers to purchase the additional brackets separately. I can't imagine how the support could possibly have been better so thanks to Hiplok and particularly Megan for helping me out so quickly and efficiently.

29 November 2023
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're so happy to hear we could help and that you have been pleased with our service. We really hope you're loving your SWITCH!

Rated 2 out of 5 stars

The D1000 I’m sure is supper tough but…

The D1000 I’m sure is supper tough but it’s just so small. It won’t fit around the bike and a rail (as shown on the website pictured), in fact just the wheel and fork is a challenge. I wish it was longer as I’m sure it’s great on small framed bikes but for me a waist of £250.

3 October 2023
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear the D1000 is too small for your needs. We have listened to feedback we've had regarding the size of the D1000 and we have created a bigger version for called the DX1000. This is currently available to pre-order on Kickstarter (until December 3rd) for April 2024 delivery.

Rated 3 out of 5 stars

Hiplok Lite Superbright

I bought this lock based on good reviews elsewhere - it is definitely comfortable to wear, but everything else feels not as well thought through. I bought the superbright version, not realizing that the Velcro strap were going to block about half of the reflective cover. It would be better to at least have some reflective threads in the strap. And I can’t figure out a neat way to deal with that long Velcro strap when I lock my bike - it usually seems to end up dangling or I have to wrestle with it to get the Velcro to align. It’s also strange that you have to take the “buckle” off completely to use the lock - I had assumed that one end of the chain would be permanently connected to the lock. That would make it easier and faster to use, as well as making the useable length just a bit longer, useful in crowded parking areas.

18 November 2023
Unprompted review
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear you've had some trouble with the lock but thanks for providing us with this feedback. We're always looking to make improvements wherever we can so this is very valuable in helping us do this and expand on our range.

Rated 1 out of 5 stars

I never received my lock!

I never received my lock!! Sent a message to customer’s service and no reply!

26 October 2023
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Reply from Hiplok

Thanks for leaving us a review, we're very sorry to hear you have not yet received your order. This isn't typical at all. I can see we have replayed to your email and reshipped your lost order. We do hope this arrives quickly and safely.

Rated 5 out of 5 stars

Just makes carrying a lock so much…

Just makes carrying a lock so much easier and coming from a well know folding lock it’s far quicker locking the bike.

24 October 2023
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Reply from Hiplok

Thanks for leaving us a review, we're glad to hear you're finding your new lock useful!

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