The Hippodrome Casino Reviews 92

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We were drinking here for the evening and got cut off for absolutely no reason. Not drunk or loud just a group from Ireland out to enjoy their time away. We won’t be returning as this is absolutely un... See more

Rated 1 out of 5 stars

Absolutely disgusting on joining i never got my welcome bonus, it says on first deposit no need for a code & you will be credited with 100% money match & free spins & now there saying i never opted... See more

Rated 1 out of 5 stars

Feels incredibly untrustworthy. The roulette ball somehow speeds up after slowing down and it jumps and darts and skips somehow, the motion doesn't look natural at all at the end of the spin. Es... See more

Rated 5 out of 5 stars

Another Fantastic visit to the Hippodrome Casino London! Special mentions to the following staff: Inspectors Guy, Sebastian, James(Jimmy) ,Anna, Ryan, Grace , Jane For their Impeccable courtesy, Kind... See more

Company details

  1. British restaurant
  2. Steak house

Information provided by various external sources

The Hippodrome Casino is an established cornerstone of West End life. The biggest & busiest casino in the UK, we are also London’s most popular entertainment venue, welcoming millions of visitors since opening in 2012.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

92 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Please avoid this site at all costs and…

Please avoid this site at all costs and read everyone’s reviews, the slots on here need to be checked with the gaming commission, deposited a lot on this site and had a few scatter/bonus features which can take 3x as long as other sites, most of the returns from them are always very low regardless of your stake, please be cautious tehe games can freeze and reload and not carry on with previous spin even the scatter feature, no contact is available on this site so your left with no option of help

4 February 2025
Unprompted review
Rated 1 out of 5 stars

1000% thieving scumbags

1000% thieving scumbags, playing every slot been playing luck 4 charms last three days it's 4 bags are currently full with rainbows should of payed out days ago its a joke I been playing thinking surely they will atleast have to give a bonus game, but they literally make there money of the fact that ur blatantly being deceived and robbed, the few ppl who gave them 5star rating are liars and work for the company who will do anything to trick customers out of their money they should be banned and the owners shot or sent to prison for a very longtime, dont believe go ahead and get robbed!!!!

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely scammed out of 1st deposit

Absolutely scammed out of 1st deposit. Welcome offer of 100% deposit match and 100 free spins on Big Bass Bonanza was not credited. Contacted customer support and they didn't want to know, said I did not opt in when I know I did, from the check box on the registration form which states "I wish to receive welcome offer".
I play numerous online casinos, and from £20 deposit I returned about £1.80, which must be the lowest RTP ever.
I don't care about losing £20, that is the risk, but they would rather lose a new customer than have the decency to add at least part of the offer.
Avoid at all costs.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

You are thief I spent today over £600…

You are thief I spent today over £600 and all the money gone.they are not fear they not give even one bonus game .they just take take and take .don’t waste your money and time here.i will complaint them legally.they have to answer my complaint.don’t play here

24 December 2024
Unprompted review
Rated 1 out of 5 stars

I deposited £25 for what seemed a great…

I deposited £25 for what seemed a great offer. 50 free spins / chips, 25p each with no wagering. I accepted the chips but they were not on the game. I've literally tried daily, for hours each day to get my free chips. After 3-4 days of messed about. I was told there was a problem with the game. I would get an email within 24-48 hours telling me where I could use them. Nearly 2 weeks now and no email. Eventually spoke to someone again who wanted me to go through all troubleshooting FOR THE TENTH TIME! eventually after nearly 2 weeks I was told my 50 spins had been added. Guess what, still nothing! Yet again, got a different person on live chat who told me the review team would look into it. He didn't know the review team had already told me they had given the spins during my previous chat. I asked him to check my previous conversation but he refused. He just started the whole process off again!!!! Just wait for an email AGAIN!!! HE TOLD ME THE REVIEW TEAM Receive MY REQUEST FOR HELP ON THE 15TH NOV. HE SAID I NEEDED TO GIVE THEM MORE TIME! IF HE READ MY PREVIOUS CHAT IMMEDIATELY BEFORE COMING BACK TO SAY THE PROMISED SPINS/WERE STILL NOT IN MY ACCOUNT, HE WOULD HAVE KNOWN THAT WHAT JE WANTED ME TO DO HAD ALREADY BEEN DONE. HE JUST REFUSED TO CHECK ANYTHING. TOLD ME I JUST NEED TO KEEP WAITING. THEY ALREADY ADMITTED THERE WAS A PROBLEM WITH THE GAME SO WHY ARE THEY MESSING ME ABOUT SO MUCH?

19 November 2024
Unprompted review
Rated 2 out of 5 stars

Death of a good casino

Well that's it, the last good game a blackjack in London has gone. Every table using CSM with high table minimum. May as well add 6 to 5 blackjack next. Not worth playing if it's not the game you know

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Great casino don't know why so many 1 stars

I'm surprised there are so many bad reviews. I joined recently and have had no problem verifying ie withdrawing. RtP seems pretty decent I havnt deposited and not come away in the green. Don't get me wrong I'm sure I'll loose some too but game selection is good, I've won a good few decent bonuses and hit a little jackpot. Can't complain at all.

13 August 2024
Unprompted review
Rated 1 out of 5 stars

Dodgy

I joined this site last night - no problem, neither was making my initial deposit. As soon as I had deposited, I got a pop-up saying I was self excluded. I had indeed done this for my Betway account a while back (sister company to Hippodrome) , as there was no option there to close the account on Betway. I'm now locked out of Hippodrome and obviously can't access live chat for support, as such. I emailed their support and got a return email that this address was no longer used. They not only have my money now, but have clearly broken the safer gambling rules by allowing me to join and accepting a deposit. Please avoid.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Nothing random at all about any of…

Nothing random at all about any of their games it is a licence to print money thousands of spins on hyper gold all in , all of the inspired games all rigged not a single feature after thousands of spins at stakes between 20p and a £1 message to any potential players don't do it you may as well post them a cheque the Gambling commission know about the scam but wont act to protect players the fines outweigh the protection for normal honest people and the billions made by scaqm sites the fines are nothing to them they just laugh at the Gambling commission best advice is never ever even try to play these scam sites you will lose 100% every time don't do it and stay safe

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Every single time I’m happy

Every single time win lose or draw is an amazing experience. Been a member 12 years now. Best casino in uk. Moses and Jo at the cashier desk are extremely polite and helpful. They both were the icing on the cake for for me this week. Funny and good at their roles. Roulette is my poison.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Magic Mike Live

Spent an evening with my daughters at Magic Mike, we were greeted by Kevin at the door who was friendly, happy & helpful, he took us up to the bar area we had predrinks in The Permission bar, nothing was too much trouble, it was a relaxed atmosphere and the added bonus of a pianist, we were made to feel welcome and the staff let us know the evening’s itinerary, we were taken to our seats for the show and we were not disappointed, An all round fab evening!!

30 May 2024
Unprompted review
Rated 1 out of 5 stars

15 /15 losses in this casino not one…

15 /15 losses in this casino not one single win , came here 15 times on different times and days!! Not once i had the opportunity to win or to go over my starting amount, its a downhill line from the start.

Played big bass bonanza on a £5 a spin, got x 2 free spins , first round won £5 and the 2nd round £15. This is after £1000 deposit into the machine

People on the machines next to me also complaining the whole time.

Avoid this place

10 May 2024
Unprompted review

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