After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering a Hippo bag and will definitely use again as well as recommending to friends and family. Bag delivered by courier, filled and we arranged collection a couple of months later. They’... See more
Company replied
Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and col... See more
Company replied
Ordered Mega bag and paid for collection at the same time. The bag easily held all of the waste soil and rubble from my garden clear up. Arranging collection was super easy online and within 2 days... See more
Company replied
Company details
- #24 of 46 best companies in Waste-Management Service
- #24 of 40 best companies in Waste Collection Service
- #16 of 25 best companies in House clearance service
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.7
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient waste Collection
Very efficient waste Collection. The website is easy to navigate and arranging the collection was simple. The Hippo bag was flexible and it was no trouble positioning it outside the house. Would definitely use again.
30 June 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're really pleased to hear everything was easy to arrange and that the service worked well for you. Thanks for choosing HIPPO, and we look forward to helping again in the future.
Team HIPPO
Reply from HIPPO
Thank you for your 5 star review :)
Collection was smooth and quick
Collection was smooth and quick, service always on time and good to know most of it will be recycled!
7 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're really pleased to hear the collection was smooth and quick. It's also great to know our commitment to recycling is important to you.
Thanks for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Reply from HIPPO
Thank you for the 5 star review :)
Very quick delivery and collections for…
Very quick delivery and collections for an emergency waste collection from my client's site within Cambridge.
29 June 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're glad we could help with your client's waste collection and that everything was turned around so quickly. Thanks for choosing HIPPO.
Team HIPPO
Very straightforward to use
Very straightforward to use. Delivery of the bag only took one day and collection was in four days following my notification to collect.
I would use again.
2 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're pleased to hear you found the service straightforward and easy to use. Thanks for choosing HIPPO, and we look forward to helping you again in the future.
Team HIPPO
Good service
Good service. The bag got dropped off reasonably quick and was picked up within 3 days of booking the collection. I didn’t even know they came which was handy because I was in work so it’s nice to know the service can be completed without you having to take time off work.
6 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're glad the bag arrived quickly and that collection was easy to arrange around your day. Thanks for choosing HIPPO, and we'd be happy to help again.
Team HIPPO
Easy to order and very large bag filled…
Easy to order and very large bag filled with 85% of the contents of my very large shed! The only two things I’d say is the bag was ordered on a Friday and said next working day delivery but we didn’t receive until the following Wednesday afternoon, collection was pretty fast within 4 days of ordering I feel it’s all a bit over priced but quite a bit cheaper than a skip but overall not a bad service I would use these over a skip.
6 July 2026
Reply from HIPPO
Hello
Thank you for taking the time to leave a 4‑star review. We're pleased to hear the bag worked well for your project and that collection was completed quickly. We do appreciate your feedback regarding delivery and pricing, and we're sorry the bag took longer to arrive than expected.
It's great to hear that, overall, you found HIPPO to be a convenient and cost‑effective alternative to a traditional skip. Thanks for choosing HIPPO.
Team HIPPO
We have used hippo waste about 5/6…
We have used hippo waste about 5/6 times at least! Where we live is narrow, and we don’t have the space for a proper skip. Hippo is a great solution, and pick up has always been a breeze. The lorry drivers who do the collection are always great.
6 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! It's fantastic to hear you've chosen HIPPO so many times and that it's been a great solution where space is limited.
We're also delighted to hear our collection drivers have consistently provided a great experience.
Thanks for your continued support and for choosing HIPPO time and time again.
Team HIPPO
The process from start to finish went…
The process from start to finish went very smoothly.
6 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're so pleased to hear our process worked well for you.
Team HIPPO
Took too long to collect.
6 July 2026
Reply from HIPPO
Hello,
Thank you for your review. We're sorry to hear that your collection took longer than expected and appreciate how frustrating delays can be.
We’re always looking to improve our service, and your feedback will be shared with the team. We hope that despite the delay, the collection itself was completed smoothly.
Thank you for choosing HIPPO.
Team HIPPO
Exceptional service staff are super…
Exceptional service staff are super nice and very informative I would 100% use again 5 stars
6 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're so pleased to hear our team made such a positive impression. Your kind words mean a lot, and we're delighted you'd use HIPPO again. Thanks for choosing us.
Team HIPPO
Effortless process
Effortless process ordered a midibag and collection. Bag arrived in the given time and was collected likewise after my phone call.
Great service.
3 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We're really pleased to hear the process was effortless from start to finish. Thanks for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Reply from HIPPO
Thank you for the 5 star review :)
The Staff & Service
The Staff & Service were great and we will definitely use HIPPO again. We ordered the bag online and it arrived the next day, took our time filling the bag up and then rang them up and a very nice lady sorted out the pick up which took place the very next day. I suspect we were a little bit fortunate that it all went so smoothly but it was good for us. Ten Out Of Ten X
3 July 2026
Reply from HIPPO
Hello
Thank you for your fantastic 5‑star review! We're delighted to hear everything went so smoothly, from the next day bag delivery to the quick collection once you'd finished filling it.
It's especially lovely to hear our team made such a positive impression, and we'll be sure to pass your kind comments on.
Thank you for choosing HIPPO, and we look forward to helping you again in the future.
Team HIPPO
Reply from HIPPO
Hello,
Thank you for your 5 star review :)
Reply from HIPPO
Hello,
Thank you for your 5 star review!!
The delivery of the hippo bag was…stress-free
The delivery of the hippo bag was quick, once ready to be picked up, we’ve had 2 bags and both picked up with-in 2 days, quick and easy very polite service, we asked for more additional advice on what we could mix which is not explained clearly when booking on line , but pick-up person, really helpful and friendly service thanks to him it was stress free
3 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear both of your HIPPO bags were delivered and collected quickly, and that you found the service easy and stress‑free.
We especially appreciate your kind words about our collection driver, it’s great to know they were able to help with your questions and provide the advice you needed.
Thank you for choosing HIPPO, and we hope to help again with any future projects.
Team HIPPO
Hippo did a good job
Hippo did a good job. They picked up the megabag with no issues. Would use again.
22 June 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re pleased to hear the Mega Bag collection went smoothly and that everything was picked up without any issues.
Thank you for choosing HIPPO, and we’re delighted to hear you’d use us again.
Team HIPPO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.