Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and col... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using Hippo Waste. Hippo Megabag with old bath, WC and broken tiles successfully picked up from drive on day advised, three working days after booking online. One minor negative (almost ded... See more
Company replied
Ordered Mega bag and paid for collection at the same time. The bag easily held all of the waste soil and rubble from my garden clear up. Arranging collection was super easy online and within 2 days... See more
Company replied
Hippo bags are so much easier than metal skips for removal of all sorts of waste. Set up when you’re ready, easy to move (depending on what’s in them, of course), and relatively cheap. Delivery is by... See more
Company replied
Company details
- #24 of 46 best companies in Waste-Management Service
- #24 of 40 best companies in Waste Collection Service
- #16 of 25 best companies in House clearance service
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.7
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An efficient and polite company.
Very easy to book online through the website, staff extremely polite and helpful when I had to change my pickup arrangements. We are
Situated on a small road through a busy village ,Bag collection was very efficient.
29 June 2026
Reply from HIPPO
Thank you for your feedback and we will definitely pass on your kind feedback regarding our staff. It is always a pleasure to be able to provide an easy and efficient solution for our customers and we look forward to collecting from you again in the future. With kind regards, team HIPPO.
Collected on the day requested and…
Collected on the day requested and delivered a new bag for me..
27 June 2026
Reply from HIPPO
Hi there,
Thank you for your feedback on HIPPOBAG. We’re really pleased to hear your collection was completed on the day requested and that the new bag was delivered at the same time.
It’s great to know the service worked smoothly for you, and we really appreciate you taking the time to share your experience.
Team Hippo
No fuss pick up and fulfilled th job…
No fuss pick up and fulfilled th job perfecly as always
Ideal for a terraced street with limited garden space
27 June 2026
Reply from HIPPO
Hi there,
Thank you for your feedback on Hippo Skip. We’re really pleased to hear the collection was smooth and hassle-free and that the service worked perfectly for your needs.
It’s great to know the skip bag is proving ideal for properties with limited outdoor space — that’s exactly the kind of convenience we aim to provide.
We really appreciate you taking the time to share your experience!
Team Hippo
It was so straightforward and…
It was so straightforward and convenient. We could fill it with ease and when we needed to have it picked up we only had to call.
We were very pleased with service.
27 June 2026
Reply from HIPPO
Hi there,
Thank you for your feedback on Hippo Skip. We’re really pleased to hear you found the service straightforward and convenient, and that filling the bag and arranging collection was easy when you needed it.
It’s great to know you were very happy with the service overall — we really appreciate you taking the time to share your experience.
Team Hippo
TheHippo app is a big let down
My first issue was the Hippo app. I ordered and paid for a hippo bag, job done but no. When I checked my bank account the following day I noticed that the payment showed pending. I called the hippo number and got through to a very helpful person quickly. I explained my concern and she checked and noticed that the transaction hadn’t completed correctly. She then took my payment and waited to confirm that I received a notification, when I confirmed this we closed the call. This was a big plus. The next issue was the app once again. I tried to book a collection on the app because it was a Saturday, of course my attempts failed. I then went direct to the website and the collection request was confirmed instantly. The next disappointment was delay in collecting. I took Monday as being the first working day and the bag was not collected until the Friday. I tried checking the progression of the collection on the app but it just showed collection pending. I called the office on the Friday and collection was confirmed for that afternoon which did happen.
I have given three stars because the app is really diss functional. The office and website work very well. Once a collection is booked it would be good to be informed of the collection date.
27 June 2026
Reply from HIPPO
Hi there,
Thank you for taking the time to share such detailed feedback about Hippo Skip. We’re really sorry to hear about the issues you experienced with the app and the frustration this caused, particularly around payment processing, booking, and visibility of your collection status. That’s clearly not the smooth experience we aim to provide.
We’re glad to hear our customer service team were able to help resolve the payment issue quickly and that your collection was ultimately completed as expected, but we completely understand your concerns about the delays and lack of updates through the app. Your point about clearer communication on collection dates is especially helpful and will be fed back to the team for review.
It’s also good to hear the website and office support worked well for you, even though the app didn’t meet expectations.
We really appreciate you sharing this — feedback like yours helps us identify where improvements are needed so we can make the overall experience more reliable and transparent.
Team Hippo
Reply from HIPPO
Hi there,
Thank you for your feedback on Hippo Skip. We’re really pleased to hear you found the online booking process easy and that the collection was fast and reliable once your bag was full.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Team Hippo
Polite, cheerful and easy
Polite, cheerful man picked up two of our midi bags. I was a bit nervous about how much soil and rubble was in them, but it was a breeze lifting them into the truck and a great weight off my mind. Pity they can't tell you what day the pickup will be though, so I had to make sure there was enough access the whole week.
26 June 2026
Reply from HIPPO
Hi there,
Thank you for taking the time to share your experience with Hippo Skip. We’re really pleased to hear the collection was handled by a polite and cheerful driver and that the process felt easy and stress-free - especially when lifting the bags into the truck. It’s great to know it was a weight off your mind.
We also appreciate your feedback regarding the uncertainty around collection timing.
Thanks again for your review and for choosing Hippo.
Team Hippo
Good service
The lady on the phone when I was booking the collection of our bag was very impatient verging on rude . So I wasn’t expecting the service to be very good .
But our first time of using ,and we found the driver very efficient and skilful . ( the bag had been placed in quite a small tight space by our bathroom fitter ! )
Would possibly use again if needed .
19 June 2026
Reply from HIPPO
Hi there,
Thank you for sharing your feedback about HIPPOBAG. We’re really sorry to hear your experience when booking the collection didn’t meet the standard we aim for, and that the call felt less helpful than it should have been. We’ll make sure this is passed on so it can be reviewed and improved.
That said, we’re really pleased to hear the collection itself went smoothly and that the driver was efficient and skilful, especially given the tight space.
Thank you again for your honest feedback and for choosing us for your first time using the service.
Team Hippo
Reply from HIPPO
Hi there,
Thank you for your feedback on Hippo Skip. We’re really pleased to hear the collection was excellent and that you found the service easy, efficient, and quick.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Team Hippo
Happy repeat customer
We have had several Hippo bags now, they are really convenient, a bit cheaper than a skip and always collected quickly
25 June 2026
Reply from HIPPO
Hi there,
Thank you for being a loyal and happy repeat customer of Hippo Skip. We’re really pleased to hear you’ve found the bags convenient, cost-effective, and that our collection service has consistently met your expectations.
It means a lot to have your continued support, and we look forward to helping you again whenever you need us.
Team Hippo
We are very grateful for your help we…
We are very grateful for your help we will recommend you to everyone .
You were so quick in delivery of the bag and for collection.
Thank you so much.
19 June 2026
Reply from HIPPO
Hi there,
Thank you so much for your kind words and for taking the time to share your experience with Hippo Skip. We’re really pleased to hear you were happy with how quickly the bag was delivered and collected, and that the whole process worked smoothly for you.
It means a lot to know you would recommend us.
Thank you again for choosing Hippo.
Team Hippo
Excellent Collection Driver - named Marty.
Easy of use to book on line. Phone call if unsure handled well by agent. Check that OK with any overhead cables - they say 23 ft & bag can lifted over a 6ft wall / hedge.
Best of all was collection driver called Marty - very competent friendly & knowledgable. A real artist.Tip from him - for the largest bag fold down the sides to stiffen them before filling helps stop spread.
24 June 2026
Reply from HIPPO
Hi there,
Thank you for taking the time to leave such a detailed and positive review of Hippo Skip. We’re really pleased to hear you found the booking process easy and that our team were able to support you over the phone when needed.
It’s great to know the delivery and collection guidelines were clear and helpful, and we appreciate you highlighting the safety checks around overhead cables and access.
We’re especially happy to hear your kind words about Marty-It’s fantastic to know he provided such a friendly, knowledgeable, and professional service, and even shared a helpful tip for using the larger bag more effectively.
Thanks again for your recommendation and for choosing Hippo. We look forward to helping you again in the future!
Team Hippo
Hippo skip
Using the Hippo skip was a really good experience. You can choose how and when to fill it up and when it's time to collect, they arrive within 5 days. Great alternative to the hassle of ordering a normal skip.
12 June 2026
Reply from HIPPO
Hi there, thank you so much for your kind review! We’re really pleased to hear you had a great experience with Hippo Skip and found the flexibility and collection process convenient.
We really appreciate your recommendation and look forward to helping you again in the future! Kind Regards - Team HiPPO
Easy convenient and respectful of my…
Easy convenient and respectful of my property when collecting the skip bag. I will be using the service again very soon.
25 June 2026
Reply from HIPPO
Thank you very much for your feedback and we look forward to collecting from you again in the future. Best wishes, HIPPO.
Highly skilled and polite driver
The driver who collected the bag was very polite, patient and highly skilled at removing the full Hippo bag with not much room for manoever.Impressed !
I was hoping the price would be a lot cheaper than a comparably sized metal skip but I do appreciate the service.
25 June 2026
Reply from HIPPO
Thank you very much for your feedback and we will pass on your kind comments to our driver. Thank you for using HIPPO.
Reply from HIPPO
Thank you for your feedback and glad to be of service to you. Best wishes, HIPPO.
Reply from HIPPO
Thank you for your feedback and glad to be of service to you. Best wishes, HIPPO.
PERFECT PICK UP
25 June 2026
Reply from HIPPO
Thank you for your feedback and pleased to hear it was a perfect pick-up! Kind regards, HIPPO.
Great service from initial ordering
Great service from initial ordering, new bag arriving on time, to clearance when bag full. Brilliant!! No hassle at all. Would recommend, and definitely use again went required. Thank You
18 June 2026
Reply from HIPPO
Thank you very much for your positive feedback and we look forward to collecting from you again in the future. Kind regards, HIPPO.
Reply from HIPPO
Thank you very much for your positive feedback and we look forward to collecting from you in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.