Hireace Reviews 

183
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are described as amazing, approachable, and professional, making interactions pleasant. People found the booking, pickup, and drop-off processes to be easy, efficient, and seamless, often completed quickly without hassle. Many also appreciated the affordable rates and good value provided for their rentals. Reviewers frequently highlight the excellent customer service, noting quick responses and a personalized approach from the team. This consistent high level of service across various interactions contributes to a reliable and positive overall experience for users.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, helpfulness, and professionalism across... See more

Service

Users describe positive interactions with service, highlighting the friendly, helpful, and professional staff... See more

Booking process

Customers had positive experiences with the booking process, finding it easy, fast, and efficient from... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price, with many finding the costs reasonable, well-priced, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck rental agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(183)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hireace Silverdale is fantastic

Hireace Silverdale is fantastic. Another wonderful experience today, this time from Irene, she was efficient and absolutely delightful to deal with. Really appreciate this branch and their wonderful staff.

Ashwin and Rene.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy hire

Easy booking and good customer service at pick up/drop off!

5 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor refund experience

I have used Hireace a number of times with no issues however I have experienced an issue with a booked and paid for cancellation. The cancellation was done 32 days prior to the booked date so no issue there. The actual cancellation took place 17 days ago and I am yet to receive the refund despite 2 follow up phone calls. I can recommend them on all levels EXCEPT REFUNDS.

20 January 2025
Unprompted review
Hireace logo

Reply from Hireace

Hi Denice,

Thank you for your time on the phone the other day. As we discussed, your refund has been processed, and we apologise for any inconvenience caused.

Additionally, an email has been sent to you to ensure we look after you for any future bookings.

Best regards, Hireace Team

Rated 5 out of 5 stars

Helpful and friendly staff

We were able to pick up the truck the night before, so we could load it up that night in order to get an early start in the morning. Long drive to Tauranga and back.
The truck was clean and mechanically sound.
A pleasure to deal with Hireace.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service!

Down from the hire/booking process, through to the pick up and drop of process. It was perfect! What I had originally sought after in terms of vehicle hire was not available for the date I had requested. However, I received a phone call and they had mitigated that by offering me a vehicle that was of, if not of better size and at the same value! Upon pick up and drop off, the service from Sharnia at the Onehunga branch was just as perfect. Great experience received from all the team involved!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

The team at Hireace Christchurch…

The team at Hireace Christchurch Airport are a friendly helpful bunch. They're always busy but make every effort to make sure all their customers are happy and being seen to. We turned up looking for a quite for a flat bed hire, and the team were so attentive to our needs we ended up renting one that day, then again the following week for moving house. A lovely bunch, highly recommend.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, staff had everything ready and explained everything very well. Truck was a great size for the job I needed it for and was clean and tidy (and ran well).
On returning the truck, the drop off experience was fantastic service again, met by a staff member as soon as truck turned off, odometer was read and fuel checked then the account was settled up, it was all done in around 2 minutes. Highly recommend Hireace

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient/ prompt Service

Hireace delivered what they promised . Efficient, friendly service from the pick up at the airport, the document processing and delivery of the vehicle and similarly for the drop off procedure .

14 January 2025
Unprompted review

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