Hireace Reviews 

183
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are described as amazing, approachable, and professional, making interactions pleasant. People found the booking, pickup, and drop-off processes to be easy, efficient, and seamless, often completed quickly without hassle. Many also appreciated the affordable rates and good value provided for their rentals. Reviewers frequently highlight the excellent customer service, noting quick responses and a personalized approach from the team. This consistent high level of service across various interactions contributes to a reliable and positive overall experience for users.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, helpfulness, and professionalism across... See more

Service

Users describe positive interactions with service, highlighting the friendly, helpful, and professional staff... See more

Booking process

Customers had positive experiences with the booking process, finding it easy, fast, and efficient from... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price, with many finding the costs reasonable, well-priced, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck rental agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(183)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The online booking

The online booking, pick up and drop off process was easy. The vehicle drove well and we had no problems with it.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Hireace to the rescue.

The Thursday before Christmas I was let down by a supplier who had promised pre-Christmas delivery and then couldn't do it so I contacted Silverdale Hireace online and booked a van. I was expecting this to be difficult at that time but within 30 minutes I had a confirmed booking at a very reasonable price for the next day. When I went to collect the vehicle it took about 5 minutes to complete the formalities with the very helpful and friendly staff. The van was clean and in good condition. The return was just as quick and efficient.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

I really appreciated the way I was greeted, and also only few days before xmas, I wasn't rushed i was made like I was important.
I loved the way she had a cheerful attitude. She was just awesome. Onehunga hireace your services were amazing.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

The person who dealt with us when we…

The person who dealt with us when we picked the truck up was so accommodating. The original truck hired was too small, so he let us have another truck at the same expense. Sorry I didn't get his name but he deserves a promotion!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Veru good sevice…

The way we were dealt with was effortless,smooth bringing it back was even smoother.thankyou hireace I will deal again ,after 20 odd years with hireace.this was and will be the best.service with a smile.made our day so easy.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service and a good price

Great service and a good price. I really couldn't falt anything. We needed a furniture truck to move our stuff to our new house. I can very highly recommend hireace for anything like that.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service and kindness from the guy helping us in store. He explained the insurance really well, everything was easy to understand and would definitely recommend everyone to rent vehicles from HireAce

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Happy all round. Picked up the cargo van on behalf of my daughter without any fuss and Great customer service. Thank you Onehunga branch

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Same same....just blim'n excellent!

I've used Hireace a few times now for our annual golf trip and once again this year, the hire was easy and went without issue. The check-in was organised and quick and in fact the gent who handled me was awesome. Professional and efficient but fun at the same time. The van was exactly as advertised, unlike another company I used to use. We'll be back for sure - I don't bother going anywhere else now.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy moving

Friendly, helpful staff. Easy to organise and book..great communication. Vehicle hired was clean and tidy. Easy to drive and had no problems.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

The Right Truck at the Right Price

The Right Truck, the right price, friendly helpful staff - What more could you ask for!
The truck was in good condition and drove over 900km in one week with no dramas (all the way up to Kaitaia and back on sun standard roads!).

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Best in the game

I had a great experience with Hireace! Their online booking system is incredibly easy to use, making the entire process a breeze—‘at the click of your fingertips’ sums it up perfectly. The pricing is very reasonable, and the customer service I received from the branch manager at East Tamaki was second to none. They were thorough in explaining the terms and conditions and ensured I knew how to safely operate the truck, including refueling. The vehicle was in mint condition and a pleasure to drive. I will always choose Hireace in the future for these reasons and highly recommend them, especially the East Tamaki branch

20 November 2024
Unprompted review

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