Hlmotors Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, often describing it as first-class and seamless. People frequently praise the professional, helpful, and understanding staff, who make every interaction a pleasure and go above and beyond to ensure a positive experience. Reviewers frequently mention the company's honesty and transparency, appreciating being informed about necessary work without unnecessary extras. The service's efficiency and reliability are highly valued, leading many customers to return for years due to consistent quality and a trustworthy approach. This combination of expertise and customer-focused care fosters strong loyalty.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the staff as helpful, courteous, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(186)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch mechanics and customer service

I have been using H and L motors for the last 10 years and cannot fault them! Just a service this time but for whatever reason I have needed their help in the past they have always gone the extra mile to help get me back on the road asap with excellent customer service and faultless repairs. I would not take my pride and joy anywhere else! You won’t find anywhere better!
Simon Carrell Furniture - Richmond

24 April 2025
Unprompted review
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Reply from Hlmotors

We appreciate your loyalty over the years, thank you Simon.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so happy with H&L all the team are so professional and helpful. Highly recommend

12 March 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review.

Rated 5 out of 5 stars

Bodywork Respray

Customer Service was outstanding. The bodywork repair/respray was excellent; the vehicle looked like new when it was returned. My thanks to Glen, Chris and the team for all their hard work and first class communication throughout.

10 March 2025
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Gary. We will pass your feedback onto the team.

Rated 5 out of 5 stars

Another great experience at H&L

Another great experience at H&L - their customer service is superb and their workmanship is absolutely brilliant. The company is operated in a way that really sets it apart and fills you with confidence - thanks again H&L.

5 March 2025
Unprompted review
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Reply from Hlmotors

Many thanks for your kind words, Dean.

Rated 5 out of 5 stars

My fourth visit

My fourth visit - only a small job this time but completed satisfactorily and more quickly than it took me to do some local shopping!

5 February 2025
Unprompted review
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Reply from Hlmotors

Thank you for using H&L.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Great customer service on phone. Great work from your service department. All efficient and went smoothly. Would use again.

27 January 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Marie.

Rated 3 out of 5 stars

Poor Work Flow Management

Like many people in the local area I have used this Company over many years. The standard of workmanship is good and the prices fair representing value. However, they seem to have lost the plot when managing the workflow hence my award of 3 stars. I took my car in expecting a turnaround of 2 days maximum. I received no feedback until the late afternoon when the cutoff for ordering parts for that day had passed. Then I was told the parts would not arrive for 2 more days possibly necessitating them keeping the car over the weekend. Then I received a call the following day saying everything had been fixed! Appreciate being 'kept in the loop' and given 'a worse case scenario ' but I would have hoped they could plan their work better, as they used to do.

21 January 2025
Unprompted review
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Reply from Hlmotors

Dear Stefano, thank you for your review and we apologise tat the service did not meet your expectation.

As you have suggested, we do everything possible to keep our customers updated on progress and are careful not to overpromise. In the case of your vehicle, we managed to find a solution to get the car back to you faster than anticipated by sourcing the parts quicker.

We hope that you will use H&L in the future and that we can restore your faith in our family business.

H&L

Rated 5 out of 5 stars

Fabulous team !

Fabulous team !
From reception to forecourt/ security to the mechanics. Couldn't recommended them more . Is it weird to say that I actually look forward to taking my car in !

23 January 2025
Unprompted review
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Reply from Hlmotors

Thank you for your kind words

Rated 5 out of 5 stars

No words to express how much I am…

No words to express how much I am satisfied. Excellent service. All staff are welcomed, friendly, polite with smily faces.
Very professional service.

20 January 2025
Unprompted review
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Reply from Hlmotors

We really appreciate your kind words, thank you.

Rated 5 out of 5 stars

Excellent business and high quality repair.

Excellent business.
Body Shop Management is reflected (literally) in the high quality of repair.
Look no further, their no fuss approach and expertise speaks for itself.
No hesitation to recommend H&L.
Box of 50 assorted medals for Glen Sponder - Repairs Manager.

17 January 2025
Unprompted review
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Reply from Hlmotors

Thank you for the review Chris. We will pass your comments onto Glen

Rated 5 out of 5 stars

Very professional highly efficient organisation

Very professional highly efficient organisation. Had my diamond cut wheels refurbished, looking as good as new for competitive price (approved by my insurance company). Would certainly return.

14 January 2025
Unprompted review
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Reply from Hlmotors

Thanks so much for your review

Rated 5 out of 5 stars

Really polite and friendly staff

Really polite and friendly staff. Fitted me in at short notice for my MOT. Treated me with kindness, respect and good humour. 5 stars. Top garage locally.

31 December 2024
Unprompted review
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Reply from Hlmotors

Thank you for using H&L Dan

Rated 5 out of 5 stars

Excellent

Excellent, highly recommend. Perfect customer service.

17 December 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review

Rated 5 out of 5 stars

Job done, friendly service and no need to return

I was recently recommended to H&L Motors by a friend and have asked them to do two separate jobs within 2 months. The service level was the same on both occasions, staff are friendly but organised and I have had no resulting issues. I am not seeking further problems but would not hesitate to use H & L again.

3 December 2024
Unprompted review
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Reply from Hlmotors

We appreciate you taking the time to review our business

Rated 5 out of 5 stars

What an experience THANKYOU

What an experience! I was involved in an accident that wasn’t my fault and felt so nervous/ anxious about what to do and where to go.
My client had mentioned a a company/ Garage years ago that he was so unbelievably happy with so thought I’d ask for the details.
WELL it didn’t disappoint, from the reception team to even just driving into the front yard / reception itself , staff wave smile and say hello .what an incredible team they are at H+L they make you feel so cared for and valued.Damon the service manager over saw my repair and was beyond helpful and kept me updated throughout the whole process and can’t thank him enough .
I can see why H+L were recommended to me and will most definitely be doing the same for others from now on , I’d give 10 stars if were possible THANKYOU

15 November 2024
Unprompted review
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Reply from Hlmotors

We are happy you were pleased with the service received. Thank you for taking the time to review. Your comments will be passed to Damon and the team

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