Hlmotors Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, often describing it as first-class and seamless. People frequently praise the professional, helpful, and understanding staff, who make every interaction a pleasure and go above and beyond to ensure a positive experience. Reviewers frequently mention the company's honesty and transparency, appreciating being informed about necessary work without unnecessary extras. The service's efficiency and reliability are highly valued, leading many customers to return for years due to consistent quality and a trustworthy approach. This combination of expertise and customer-focused care fosters strong loyalty.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the staff as helpful, courteous, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(186)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been a customer for many years

Been a customer for maaaaany years. Never disappointed. Can even think of an issue or questions that were not dealt with proactively, promptly and satisfactorily, anyway none were major. And most were probably my fault.
Great team at H+L. I can't stress enough how that is what keeps them together and with a 5 star rating.
Thanks again.

10 December 2024
Unprompted review
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Reply from Hlmotors

Thank you for your continued custom Stephen

Rated 5 out of 5 stars

Tthe One and Only.

When you want a job done properly then H&L are the people to take you seamlessly from estimation to job completion. They go above and beyond and offer an outstanding service. Special mention to Damon who oversaw everything including the insurance company liaison. Top banana.

5 December 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review. Your comments will be passed to Damon and the team

Rated 5 out of 5 stars

Fabulous customer service from the team…

Fabulous customer service from the team at HL Motors and a brilliant job done . I was sent to HL Motors to get two alloy wheel covers repaired as part of my car insurance policy. I was treated with the utmost courtesy throughout the process - and the wheels look fabulous now ( as though they were straight out of the showroom . I would definitely recommend this team and the quality of the work they do to anyone / everyone . Thanks team

29 October 2024
Unprompted review
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Reply from Hlmotors

Thank you Jenny

Rated 5 out of 5 stars

H&L motors sourced a difficult part to…

H&L motors sourced a difficult part to get for my car despite it being a complex fit the cost overall was incredibly reasonable

31 October 2024
Unprompted review
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Reply from Hlmotors

We are happy to have been able to help

Rated 5 out of 5 stars

H&L MOT

Got my MOT done today at H&L. Quick amazing service and friendly staff

29 October 2024
Unprompted review
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Reply from Hlmotors

Thank you for the review

Rated 5 out of 5 stars

Full Transparency

Full Transparency: I've been a (commercial vans) and domestic (personal 20 year old car) client of H&L for over 17 years, and their a reason for that, I don't as a rule review any company especially in respect of any one visit. I always wait 2 or 3 years and or 4 or 5 visits to experience the service properly and whether there's a genuine service-level-consistency. So, I went for my yearly MOT and AS -EVER, excellent start-to-finish. This is my first review for H & L in 3-4 years, so I've visited at least up to 10 times across both vans and personal car. Let's be frank MOTs are I think the technical term is 'A-BALL-ACHE!'. I would genuinely rate H&L as a concierge service, very easy parking, I was met as I got my car by H&L guy, took the keys I checked in quickly with Matthew at reception, (who's been there for many-many years and he's always a pleasure) 45 minutes later I was driving out MOT in glovebox and a digital version MOT & Invoice instantly emailed out and sitting in my inbox. Let's face it, MOTs are never going to be fun! but they are a necessity and when the process is as seamlessly and effortless, this simply equals quick and as painless as MOTs get!! I would give H&L 10********** out of 10 if at all possible!
Excellent work as ever H&L, BIG THANKS, B

16 October 2024
Unprompted review
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Reply from Hlmotors

We really appreciate your repeated custom, thank you

Rated 5 out of 5 stars

Hidden Gem ‘H&L MOTORS’

I had my vehicle repaired with these guys for a non-fault accident. The whole experience from start to finish was fantastic. They really do have a great team & setup from bodywork repairs, alloy wheel repairs, servicing & mots. I was dealt by Glen Sponder who is the repair manager. Glen was very polite, very welcoming, very informative, very professional, and went the extra mile to ensure I was happy and everything ran smoothly. The repair on my vehicle was excellent. I can’t recommend the company and guys enough. I would definitely recommend them to anyone thinking about doing any work on their vehicle. I definitely will be using them again in the future, thank-you guys.

17 October 2024
Unprompted review
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Reply from Hlmotors

Thanks for your kind words Monir. We will pass your message onto Glen and the team

Rated 5 out of 5 stars

Fast service

Fast service. Excellent communication and honest opinion. Went the extra mile. Friendly staff. Will continue working with them.

25 September 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review Teodora, we really appreciate it as a business

Rated 5 out of 5 stars

The Best…

H&L never fail to offer a brilliant service; professionally superior, personal and efficient. Their standard of service over the many, many years I've been a customer never ceases to amaze me.

16 September 2024
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. we really appreciate your continued custom.

Rated 5 out of 5 stars

A thorough professional service.

When my car vehicle arrived on a recovery vehicle at HLMotors, I was contacted immediately. I was subsequently updated at each stage of the repairs process by Damon. Upon completion of the repairs and my collecting the vehicle, he gave me a full inspection tour of the car to check I was satisfied.
A thorough professional service a every stage.
I would definitely recommend them.

5 September 2024
Unprompted review
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Reply from Hlmotors

Thank you very much for your review.

Rated 5 out of 5 stars

Quality …

Quality costs and H&L won’t necessarily be the cheapest option but you won’t get better service from really efficient staff providing quality results.

28 June 2024
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Stephen.

Rated 5 out of 5 stars

Seeing is believing

Seeing is believing

From potential write off to like new repair. Every detail of service is highly polished. A much loved car was rescued from the scrap heap and will be a collectors car of the future. Care and attention to detail is second to non. If we only had a government like H&L Motors.

26 June 2024
Unprompted review
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Reply from Hlmotors

Thank you for your kind words Alan, it means a lot to the whole team.

Rated 5 out of 5 stars

I have been using HL since 1989 and I…

I have been using HL since 1989 and I have found them to consistently offer great service and they have consistently kept my cars running well.
Their communication is excellent (no nasty surprises), their diagnosis has always been spot on and the quality of their work excellent. There may seem cheaper options but not in the long term, in my opinion.

23 May 2024
Unprompted review
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Reply from Hlmotors

Thank you for being such a loyal customer Chris, and for your kind words.

Rated 5 out of 5 stars

Finding a garage you trust is so…

Finding a garage you trust is so difficult. H & L are always courteous and professional and have excellent customer service. We have been with them for around 10 years now. They worked hard to accommodate us when we had a tight deadline

24 May 2024
Unprompted review
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Reply from Hlmotors

Thank you Clare, your review means a lot.

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