HM Chairs Reviews 110

I bought one of HM Chairs a few months ago, an Areon Size C fully loaded specially. I wanted to wait a few months before reviewing because I cannot review a chair like this in only a few weeks of use.

I used to have an old gaming chair that would cause me physical pain to sit on after a few hours, and since I started working at home, I could not be expected to sit in agony for hours on end on this old gaming chair. Finding a Size C fully loaded Aeron is very hard, Size A and Size B are very available in comparison, and if you are a very tall and big guy like me, the Size C Aeron is absolutely the perfect chair for people who spends more time sitting than standing.

HR Chairs packaged this thing really well, it only comes in 2 pieces out of the box, the base and the back rest. Assembly is super simple, just slot in the back rest and screw in the bolts given to you, and you're done.

Adjusting the chair is very easy, though I really would recommend watching some videos on what to do and not to do with these chairs when it comes to their functions, just so the experience is smoother and nothing gets damaged internally.

I can tell that these chairs are defiantly refurbished to a high standard, the chair I received had no marks on any of the body or arm rests. It looked practically new!

Though I would say the seat on my chair is a little saggy more than they usually are, and the hydraulic was possibly replaced as part of the refurbishment process and sometimes is a bit sticky when getting off of the chair so it makes as small thud as the chair rises back up into the normal position, but those are perfectly fine with me and doesn't take away from the quality of the chair.

One thing to note is that because these chairs are mesh, they can get dusty really fast, so make sure to have a brush or blower handy every now and then.

Herman Millar chairs are expensive, even at second hand prices, but when people say the change in posture and feeling when sitting on one is totally different, it's true, I never believed it myself until I started using this one, and I've had 0 pain sitting on this chair since I started using it, so it was totally worth it!

Bought a chair that wasn't quite as expected when received. After sending some photos and explaining the issues a return was arranged and refund issued without problem which was appreciated. Communication was good and straight forward.

Chair arrived quickly and well packaged. It’s in really good condition and as described! All good here

Very helpful guidance on requirements. Fair price and prompt delivery

After reading positive reviews I was excited to order from HM Chairs, and thought everything would go smoothly.

I couldn't have been more wrong.

My chair was dispatched 14 days after I ordered it. During these 14 days I received multiple emails telling me that the chair would be dispatched right away, and that the company had an unexpected number of orders, and all chairs are prepared individually to ensure quality.
All of this turned out to be false.
I suspect that they sold me a chair that wasn't in stock and that's why I had to wait so long, because when the chair finally arrived it was in a terrible state.
I ordered the chrome aeron "fully loaded". Someone had sprayed most of the chrome components with silver spray paint, God knows why, and they'd apparently not masked anything off because the black plastic parts all have silver overspray on them! The chair smelt like motor oil and the whole thing felt oily to the touch.
I spent over an hour cleaning it with soapy water, which I had to change about 5 times as it got filthy. I was also able to rub most of the silver spray paint off the chrome parts, but unfortunately it won't come off the plastic.

I told the seller about all of this via email and gave them the opportunity to make it right however they wish, but a week later I've heard nothing.

Overall this was one of the most disappointing shopping experiences I've ever had.

Friendly and professional service delivered promptly

The chair I received had a defect so I let them know and they set up a return and refund promptly. Adam was polite with his communication and quick to respond.

Great price and good communication when I called them

Above and beyond. Very responsive customer service.

Had a defect in my chair. Just sent evidence and they setup a return collection for the chair. Refunded no problem.

Bought a refurb Herman Miller Aeron from these folks in May 2024, I could not even tell that it wasn't brand new! And for a quarter of the price of a new one.

Had a few questions about the product beforehand and the team were responsive and informative. Highly recommend, if I ever need another HM in future I'll be sticking with these folks.

Enquired about a repair , could not have been more helpful and communication brilliant .
The Guys helped me amend from a visit to them to a visit to me , I knew there would be an additional charge and rightly so .
On top of that top guys .

There was an issue which was extremely frustrating at the time. What has impressed me was their desire to put things right. I had never purchased or used their services before. Once my concerns were noted they went above and beyond to solve my issue, offering a solution to me via text on a Sunday evening! Keep this up guys, this will make you stand out in the market. I have a business in the start up phase, when the time comes to purchase chairs, you will be the people I reach out too.

Ordered 2 chairs from this company that were delivered well within the expected delivery date. Both chairs are incredibly good quality for refurbs so well worth the price I paid. I was missing some wheels from one set and they posted a set out next day delivery which was amazing service. I would highly recommend this company.

Ordered a new HM Mirra 2 chair. Posted the next day and received day after. Well packaged. Great service. No fuss. Recommended.

Great chair bought for home. Cannot tell it’s a refurbished one compared to ones at work. Easy to install. Fast delivery as well. Would recommend.

I needed to get an ergonomic chair to help my back, and HM Chairs is great value for money, the chair I bought looks almost new and has been refurbished to a very high standard. I was able to go and see the chair and try it out, then it was delivered to me a few days later. Thanks!

Great value for money. Easy to assemble. Chair very comfortable and my back feels better already.

well priced chair, came early, very nice.