Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ordered a hydraulic gas lift replacement for my old herman miller size c aeron with the cylinder removal kit. Came quickly and the process to switch over was pretty simple so my chair was back to n... See more
Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in t... See more
I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He... See more
Company details
- #31 of 64 best companies in Office Furniture Shop
- #31 of 53 best companies in Furniture Accessories
- #3 of 4 best companies in Furniture repair shop
- #4 of 7 best companies in Second-hand furniture shop
- #4 of 4 best companies in Used Office Furniture Shop
Written by the company
Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.
Contact info
893 Great West Road, TW7 5PD, Isleworth, United Kingdom
- 07396701570
- info@hmchairs.co.uk
- hmchairs.co.uk
4.7
Excellent
110 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice and keen prices
Great advice and keen prices, with fantastic customer service. Went out of their way to provide exactly what I needed.
24 July 2024
Unprompted review
Reply from HM Chairs
Thank You very much! We appreciate your kind words! We will strive to do even better!
Very fast delivery, great chair
Very fast delivery, arrived next working day with a 1hr time slot. Chair really is in great condition. Would recommend
22 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much for your review. We are happy that our delivery was convenient for you!
High quality product as expected and…
High quality product as expected and rapid delivery. Excellent customer service
2 July 2024
Unprompted review
Reply from HM Chairs
Thank You so much Amar! We try our best to deliver excellence, with effort and passion! Thanks for your review!!!
Great service!
Chair was as advertised and in excellent, clean condition. Packaged well and arrived in timely manner. Would definitely recommend.
19 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much Daniel! Your reviews is what makes our day and work even better!
Replacement Casters Work Great
The replacement used casters for my Aeron chair fit perfectly and roll smoothly and have returned the chair to its original ease of use. They were shipped very quickly.
20 July 2024
Unprompted review
First class.
The condition of the chair was well beyond my expectations for a second hand chair, almost immaculate except for a couple of bits of paintwork rubbing.
Super fast delivery.
I cannot recommend enough.
21 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much. We appreciate you taking your time out to leave us a review. We, love feedback, because it always helps us improve!
Excellent Experience
The entire process, the communication, flexibility and the assistance during the collection was impeccable. I wish that there was more professionals that take pride in their work as HM Chairs team does. If I were to buy another office chair, or needing to recommend a supplier, HM Chair is definitely a place to go.
14 July 2024
Unprompted review
Reply from HM Chairs
You spoil us with your kind words. Thank you so much. It makes us more motivated.
Chair in super good condiiton and great experience
Chair in super good condition, super fast delivery and really friendly. Thanks a lot, highly recommend
17 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much for your friendly comment. We are very happy to hear that!
Chair just as described
Chair just as described. Issue with the delivery company but HM Chairs resolved this for me. Very satsified.
7 July 2024
Reply from HM Chairs
Thank you very much! Taking time out to leave us a review makes us satisfied too.
Great quality chairs and customer…
Great quality chairs and customer service, thanks to the team for delivering my Sayl!
13 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much! It makes us happy to hear that you loved our service!
Only the best things to say
Only the best things to say - super responsive, honest about what needs to be changed on the chair to bring it back to full working condition and cheaper than most of the other vendors out there.
2 June 2024
Unprompted review
Reply from HM Chairs
Thank you so much George! You honestly make our work worth doing! Thank you for your review!
Excellent!!!
Really helpful and very good value. So glad I found them as my office chair was fixed for a very reasonable price and no need to buy a new one.
8 July 2024
Unprompted review
Reply from HM Chairs
Lucinda... You were an amazing customer. Very helpful and easy to communicate to, we hope your chair gives you a long period of service!!! Thanks
Great prices & quick international shipping
I ordered spare parts for my HM chair and HM chairs shipped it internationally (to Germany) very fast and at a fair price. Article was well packaged and exactly as described. Very trustworthy seller!
1 June 2024
Unprompted review
Reply from HM Chairs
Thank you so much for your review. We want to make sure that everyone that purchases our products should receive what they deserve. Taking time out to address your experience is really really precious to us!
Amazing chair for fraction of the…
Amazing chair for fraction of the price. I mean it's new from what I can tell even though supposedly it's used. Chair came in a big box, secured properly. This is professionalism at its finest. Thanks guys and highly recommended.
27 May 2024
Unprompted review
Reply from HM Chairs
Thank you so much Jake! We are so happy that you found our service to be to your liking. You are the man Jake!
Overall very happy
Chair arrived in about 2/3 days, it was packaged well and it was in great condition for a 2nd hand office chair.
Very pleased with my purchase.
7 May 2024
Unprompted review
Reply from HM Chairs
Thank you so much Nick, for taking your time out, and for leaving us a happy review. Thanks
Great chair, just took a while to get here!
Product is great....exactly as advertised the chair has made a big difference to workingbat home. Only criticism is it took twice as long as advertised for chair to reach me due to issues with their couriers.
25 June 2024
Reply from HM Chairs
We are so sorry Mark. We try our best to ship the chairs same day or next day. Sometimes the packages get lost, or the courier delays it. We are really sorry that you had to experience this. I hope you can change your mind on your review after seeing how awesome the chair you bought is!!!
Best chair you can buy
Great seller, very committed to offer a high level of service. Due to some delivery issues, he arranged for.a private delivery and the Aeron chair arrived in a pristine condition. Love it! I should have bought this chair sooner, that’s the only regret! It’s so comfortable and the head rest gives the perfect rest for my neck. Thank you!
8 June 2024
Unprompted review
Reply from HM Chairs
Adriana, you are a great customer!!! We at HM Chairs love it when the customers love it!
Great comunication and everything as…
Great comunication and everything as described
5 July 2024
Unprompted review
Reply from HM Chairs
Thank you! Amazing people deserve amazing service! Thanks for the review!!!
great company
great company, 5* service from start to finish and great product :)
1 July 2024
Unprompted review
Reply from HM Chairs
Thank you so much Holly! We are stoked to hear you loved our product! And thank you for your awesome review!!!
Very good experience
Very good experience. I returned the chair, they organised for it to be collected and refunded me the money quickly.
Thanks!
22 May 2024
Unprompted review
Reply from HM Chairs
You're welcome Hannah! 😄 We appreciate your thoughts and the time you took to leave us a review!!
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