Holiday Bay Reviews 

My enquiry was dealt with by Bob,
The information given, was provided professionally and in an easy to understand format.
All the details given matched my requests and any changes from my request ie itinerary etc were amended in a timely manner and the details once again provided. A great service, I would highly recommend using this company to assist with holiday enquiries.

Great Customer Service , all my queries answered. I dealt with Becky who was very helpful.

Thanks you to Izanne who gave quick responses to my enquiries! Very helpful would definitely recommend.

I have been an awkward customer .with different itinerary. Changing hotels ETC .And my agent REX .has been more than helpful and obliging .
so far so good .let's hope the rest of the trip goes as well .

I am interested in taking a trip to Asia with two family members so I contacted Holiday Bay. I was helped by Bob who suggested several trips. Passing on my requirements he finally sent me the full details of two holidays which might suit the three of us. We are leaning towards 8 days in Korea. He was most helpful and now its up to us to make the decision. If the booking process is as informative and helpful as finding a trip, i will be very satisfied

I had a good experience with one of their staff, Bob. He was patient to do my traveling itinerary and make it flexible.
It was a great service.

IZANNE was very quick to get back to me with answers to my questions. Although we didn’t actually book this time I would certainly consider consulting IZANNE and Holiday Bay again

A faultless service, I worked with Bob to book through Holiday Bay and he couldnt have helped any more or been more efficient than he was. Explained what it was I was looking for and a short time later Bob came back to me with an 8 day trip, hotels, flights, connections and all other boxes ticked for activities I have planned, a pleasure to deal with, thank you 😊

Supplied great info very promptly, lots of help thanks to Izanne.

We recently returned from our Thailand trip, and I can’t thank Arya enough for making the entire experience so smooth and memorable.

From the very beginning, Arya was professional, patient, responsive, and incredibly helpful. Planning a multi-city international trip can be overwhelming, but she handled every detail with care, allowing us to simply enjoy the experience.

Like any trip, we encountered a couple of minor hiccups, particularly with luggage allowances on the domestic flights and the airport transfer vehicle size. What stood out was how quickly Arya responded and worked to resolve the issues. Knowing we had someone we could rely on throughout the trip gave us real peace of mind.

The itinerary was thoughtfully planned, and each destination offered something unique. Our hotels improved with every stop, with the Phuket hotel being the standout—it was perfectly located, beautifully presented, and the ideal place to end our holiday. Overall, the trip exceeded our expectations, and we created memories that will stay with us for a lifetime.

If you’re looking for someone who genuinely cares about your travel experience, pays attention to the details, and continues to support you even after you’ve left home, I wholeheartedly recommend Arya. Her dedication, professionalism, and commitment to making sure her clients have an incredible experience truly set her apart.

Thank you again, Arya, for all your hard work and support. We genuinely appreciate everything you did for us, and we’re already looking forward to planning our next adventure—South Korea (and possibly Japan)—with you!

Well explained easily understood the package

Arya was very helpful when booking this holiday . She was responsive and ensured my needs were met. She was accessable and nothing was inconvenient making changes as i requested to make tjis special.holiday personalised

Very good experience Izanne was very good answered all my queries and very good price

Used the company to book a holiday,
We were introduced to Shane he was
efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowledge any question would highly recommend,
Looking forward to an amazing trip.

I had a wonderful experience working with Ava Grace. She was incredibly professional, patient, kind, and always quick to respond to my questions. Her communication was excellent, and she made the whole booking process easy and stress-free.
Thank you, Ava, for all your help, support, and genuine care. It's rare to meet someone so friendly, understanding, and dedicated to their clients. I truly appreciate everything you did for me and would highly recommend Ava to anyone planning their next trip!о

Booking was easy and anything I enquired about was dealt with promptly and professional , thank you Becky you made our experience easy and enjoyable.

Hi there guys,

It's been an pleasure to book my holiday with my wife throughout few countries in Asia with this guy Rex from Holiday Bay. Extremely proffesional services from him. Next time I will get back to him to sort me out with some crazy holidays for the remaining luxurious and amazing countries of Asia. Thanks a lot Rex and Holiday Bay. See ya.

I booked krakow with these people and it was the worst holiday iv been on, when I arrived and opened the door to what I thought was a hotel was dark flights of old broken wooden flights of winding stairs i was on top floor , no lift and I have arthritis in every joint, it was unbearable , I had to change apartments. It was like something out of hostel horror films. The breakfasts were a short walk to another place , and when it came to my paid for transfer to the airport I was told they didn't have a driver this was the night before baring in mind we had to leave at 4am, i had to find a taxi , but they did eventually refund the taxi fair, after days of asking, i will not be using this company again, as their lack of communication and explanations were disappointing and unfairly administrated this company needs to up their game a lot as it ruined what could have been a lovley holiday 😡😡

Pleasant experience in booking this holiday 😊. Denver was very very helpful and happy to assist with all the booking start to finish and questions answered professionally highly recommended using these 5stars

Izanne is excellent at what she does i am a very awkward customer but izanne took her time ,kept her calm and got me 5 different prices for the holiday i was looking for what an excellent member of staff you have there keep hold of izanne very few about.
I will be booking a holiday in the near future but i would book it through izanne.