The shipping takes a very long time so prepare your self. Also, I was shipped the wrong color cords and mount, I did let them know and they said they would send me the correct ones which is nice. Very... See more
Company replied
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Review summary
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Reviews shaping this summary
The shipping took a little longer than I expected but I was pleasantly surprised when it arrived. Looks just like the product image. I dropped the shade but their customer service was very respons... See more
Company replied
The item is beautiful! Outstanding quality. I will continue to buy from this website. I bought a wall light that is so unique I've never seen anywhere else. The customer service was amazing! Very hel... See more
Company replied
I recently purchased a lovely dining room chandelier but it arrived with one globe that was broken. Homdiy immediately responded to my email about the breakage and we are in the process of ordering a... See more
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Company details
Written by the company
Homdiy is a website dedicated to home renovation and DIY projects. We provide a wide range of guidance and advice on home decoration, interior design, home maintenance, and repairs. Whether you're an experienced DIY enthusiast or a beginner, Homdiy offers abundant resources and practical tips to help you fulfill your home renovation and remodeling dreams. Our website covers various home renovation topics, including bedrooms, living rooms, kitchens, bathrooms, and provides suggestions on furniture selection, wall decorations, lighting design, and more. We also offer detailed DIY tutorials and step-by-step instructions to assist you in completing various home projects, such as installing light fixtures, laying flooring, and assembling furniture. Homdiy is committed to providing users with high-quality content and practical advice. Our goal is to help users achieve their home renovation aspirations by offering inspiration and guidance, enabling them to create a comfortable, aesthetically pleasing, and functional home environment. Whether you're seeking inspiration or specific guidance, Homdiy is the ideal partner for your home renovation and DIY projects. Explore our website, discover our content, and embark on your home decoration journey!
Contact info
609 111th Street, Dock #14 Arlington, TX 76011, US, 76011, Arlington, United States
- Helen@homdiyhardware.com
- homdiyhardware.com
3.4
Average
191 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Show shipping poor service
You have to dig deep into the fine print to learn your order likely will come from China and takes weeks for delivery if it arrives at all. Despite tracking info to the contrary, we never received the item we ordered.
While the company's reps were quick to respond to email, they kept telling us to wait a bit longer or check with some 3rd party shipper we had never heard of instead of owning the problem themselves and investigating accordingly.
Ultimately, we filed a claim with our credit card company and got the refund the company should have issued. Do not recommend them at all.
EDIT:
The company's response is laughable and likely offered to only try and save face after this review was posted. Similar they emailed us to say they were going to offer a refund or replacement, but this again came only after the review was posted and a dispute was filed.
22 December 2024
Unprompted review
Reply from Homdiy
Dear Customer,
We are truly sorry to hear about your negative experience. However, I’d like to clarify that our website clearly states the estimated shipping times, and your order was shipped within the expected timeframe. We also provided you with detailed tracking information and an estimated delivery date.
It seems there was some misunderstanding, as we advised waiting for the package based on the expected delivery schedule. We understand waiting can be frustrating, but please note that international shipments can sometimes take longer due to customs or other factors outside of our control.
We truly regret that you felt dissatisfied, but we did our best to keep you updated and resolve the issue promptly. We always strive to provide accurate information and ensure our customers have a positive experience.
Thank you for your understanding.
Best regards,
Avoid
Poor communication, Sent the wrong coloured items, tried to get the to replace with the correct coloured items, just hitting a brick wall.
Absolutely useless company, avoid
14 December 2024
Unprompted review
Reply from Homdiy
Dear Customer,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to receive the wrong colored items, and we truly regret that communication has not been as smooth as it should have been.
We are committed to resolving this for you. Please provide your order number or any relevant details, and we will immediately look into replacing the incorrect items with the correct ones.
We value your feedback and hope to turn this situation around. Please reach out directly, and we’ll ensure that your concerns are addressed promptly.
Best regards,
Wrong item sent and no communication
They sent the wrong coloured lights compared to what I had ordered. Offered me a discount to keep them but I didn’t want them as they don’t match the colour of my room. As soon as I said I didn’t want a discount and to keep them, they have not been back in touch and will not answer my emails!! Wouldn’t use this company again at all.
13 December 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we want to resolve the issue as quickly as possible. After reviewing our emails, we couldn’t find any record of this issue regarding the incorrect color of the lights.
Could you please provide your order number or any additional details so we can look into it further? We are committed to addressing your concerns and will be happy to assist once we have more information.
We look forward to your reply and sincerely hope we can resolve this matter to your satisfaction.
Best regards,
Avoid!
Placed an order for a few items. Each item is apparently sent separately and none of the tracking details work. Have received only one item, which is faulty. One side of the fitting is considerably wider than the other. Have asked for a refund and awaiting response. Would not recommend using this company at all.
14 December 2024
Unprompted review
Reply from Homdiy
Dear customer,
We’re very sorry to hear about your experience. This is certainly not the level of service we strive to provide. Could you please share your order number with us? We would like to look into this issue immediately, assist with the faulty item, and resolve the matter to your satisfaction. Your feedback is valuable to us, and we’re committed to making this right.
Best regards,
Horrible Service
Recently ordered a Pendant Light. Took two months to receive. When I received it is missing pieces. I have emailed because there is no number to call. I do not get a responses and no solution to problem.
6 December 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback, and I sincerely apologize for the experience you’ve had with your order. We strive to provide timely deliveries and excellent customer service.
I understand the frustration caused by missing pieces and delayed responses, and I assure you that this is not the level of service we aim to provide. Please tell us your order number or contact us at helen@homdiyhardware.com
Thank you for your patience, and I’m committed to making this right for you.
Best regards,
Crap crap crap!!
Crap crap crap!!! Chinese shipping company trimmed up as if it is high end - the delivery is terrible - it takes weeks to come and the quality is poor
6 December 2024
Unprompted review
Reply from Homdiy
Dear Customer,
I’m really sorry to hear about your negative experience, and I truly apologize for the delays in delivery and any dissatisfaction with the quality. We always aim to provide a great experience for our customers, and it’s clear we fell short this time.
I understand how frustrating it can be to experience delays, and we’re actively working to improve both shipping times and the overall customer experience. If there’s any specific issue with the quality of the product, please reach out to us directly, and we’ll do our best to resolve it to your satisfaction.
Thank you for your feedback, and we hope to have the chance to make things right.
Best regards,
Basically a scam
Two of out three items arrived not even looking like the pictures, horrendous quality and just made of cheap plastic. The price is way too high for what they offer and obviously since the return can only be done at the customer's cost and the warehouse is in China, you'll end up losing money. Avoid at all cost, not worth the risk.
Edit: The items aren't handmade, it's literally the cheapest plastic from a factory. Also, I've reached out to you ages ago and all you could offer me is an address in China and that was after a lengthy email exchange. Do not buy from them!
8 November 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We strive to provide high-quality products and ensure customer satisfaction, so it’s disappointing to learn that we fell short of your expectations.
Our products are crafted with care, and we take pride in their design and materials. However, we understand that handmade items can sometimes vary slightly from their pictures. If the products you received do not meet our quality standards, we’d be happy to work with you to resolve this issue.
Regarding returns, we aim to make the process as smooth as possible. Please feel free to reach out to us directly, and we will do our best to offer a solution that works for you.
We value your feedback and will use it to improve our products and services. Thank you for giving us the opportunity to address your concerns.
Best regards,
Lies about tracking on shipment
Lies about tracking on shipment. Refuses to cancel orders, despite not providing shipping verification and despite offering canceling in terms. Insanely long shipping times & handling times (month+).
Edit: Their replies here are for show. They have my order number because I contacted them multiple times about my issues. They could have helped at any time during those discussions, but now that I post a review they care? Give me a break.
2 November 2024
Unprompted review
Reply from Homdiy
Dear customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience you've experienced. We want to clarify that our website clearly states the expected shipping times, and we strive to meet those timelines.
Could you please provide us with your order number? We will contact the logistics team to expedite your shipment.
We value your business and will do our best to resolve this for you.
Best Regards
Scammy company - you will lose your money
Atrocious company. Very scammy. We ordered 2 ceiling lamps and a ceiling fan.
One of the lamps came out as a different color (brown instead of white). And the ceiling fan had a picture so misleading that when we received it, our contractor said that it would require some major work to install it (a bolt on the attic and a massive hole on the ceiling).
The picture on their website shows it flush to the ceiling but the actual fan can’t actually be placed like that.
There’s no way to contact them other than that “Helen” email and naturally they will never reply to your emails,
A horror story of a company, avoid at all costs.
29 October 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback, and we're truly sorry to hear about the issues you've experienced with your order. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for any confusion or inconvenience caused.
Regarding the difference with the lamp, we have reviewed the product details, and we have already responded to your email. Additionally, we make sure to provide both product images and real-life pictures on our website to give an accurate representation of the items.
As for the ceiling fan, the installation process can indeed vary depending on the specifics of your ceiling and space. We’ve done our best to provide accurate information, and we regret any misunderstanding regarding the installation requirements. We're always here to assist you with any questions or concerns about the product.
We value your feedback and will continue to improve based on it. If there's anything further we can do to assist or resolve this, please don’t hesitate to reach out. We sincerely apologize again for the inconvenience and appreciate your understanding.
Best regards,
SCAM Do Not Buy From This Site
Please read and take note of these reviews. I lost £400. The lights are plastic and nothing at all like the photos and the description. They are worst than Temu. They took months to come so they are from China. £400 is a lot of money to be scammed out of so I wasn't then able to buy any lights. Do not buy from this site its a scam.
8 October 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback. We sincerely apologize for any inconvenience caused. To assist you with this matter, could you please provide your order number? We would like to investigate further and ensure that we address your concerns.
Please note that we have a return policy in place. If your purchase meets the requirements of our return policy, we are absolutely committed to resolving this issue and providing a refund or exchange as needed. We want to assure you that we take customer satisfaction seriously and have no intention of scamming anyone.
We look forward to resolving this for you.
Kind regards,
NOT as described and no response from HomDIY
I ordered 2 lights which took longer to arrive than expected, when they arrived lights are not as described, in either colour, material or quality. I have made 4 attempts to contact the company which claims to support the customer 24/7! I want a refund as believe this company to be a Chinese scam. Reporting to my bank if I don’t get a reply. it’s now days and no response.
5 November 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for any frustration you’ve experienced with the delay in receiving your order. We take customer satisfaction seriously and are sorry to hear that the lights did not meet your expectations in terms of color, material, and quality.
To help us resolve this issue promptly, could you please provide your order number? We want to look into this matter and ensure it is handled according to our return policy. We strive to support our customers as best as we can, and we will do everything we can to make things right for you.
We appreciate your patience and look forward to hearing from you soon.
Kind regards,
Poor service
1 week on after emailing requesting a refund as both goods are damaged and no response. This site seems to be responded to quicker than my emails.
22 October 2024
Unprompted review
Reply from Homdiy
Dear Customer,
I sincerely apologize for the delay in our response regarding your refund request. Your satisfaction is important to us, and I regret that we did not meet your expectations.
Please know that we are actively working to address your concerns. I will personally ensure that your refund is processed as quickly as possible.
Thank you for bringing this to our attention, and I appreciate your patience as we resolve this issue. If you have any further questions, please feel free to reach out directly.
Best regards,
Item arrived sooner than expected
Item arrived sooner than expected. The colour was a little different to what I was expecting but for the price, I think it’s great quality and looks stunning in our kitchen
23 October 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your thoughtful review! We're glad to hear that your item arrived sooner than expected and that you find the quality great.
We appreciate your feedback regarding the color, and we'll take that into consideration for future improvements. Your satisfaction means a lot to us, and we hope you enjoy the product in your kitchen!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Ordered a bathroom light
Ordered a bathroom light, the product listing claimed that it was appropriate for a bathroom. It took a really long time to arrive, and then the information sheet provided stated that it could not be used in a bathroom. When we tried to return it, we were given a range of options that were not part of their return policies. They wanted to refund in 30% and have us keep it, but we had no use for it if it couldn’t go in the bathroom so we had to persist to get a full refund. They only agreed to that if we sent them a video of us destroying the light. We were so uncomfortable with that because it seemed so wasteful. It was clearly too expensive for them to arrange return shipping and process the product. I’d never ever use them again and would warn heavily against anyone shopping with them.
1 October 2024
Unprompted review
Reply from Homdiy
Hello,
Thank you for sharing your experience with us, and we’re truly sorry to hear that the light did not meet your expectations, especially for bathroom use. We aim to ensure each product aligns with its intended purpose, and we’re investigating the product listing to make sure it provides clear and accurate information.
We’ll take your feedback seriously to make the process more transparent and convenient for our customers.
If there’s anything further we can do to improve your experience, please don’t hesitate to contact us directly. We appreciate your patience and feedback, as it helps us continue to serve our customers better.
Best regards,
I love my lights but they came…
I love my lights but they came mis-formed and I had to reorder. If you are in a rush, forget it. They take a long time to come. Once we got a replacement, not all the parts matched and were available (like the bolts to install the lights). I would not recommend this company, but I do like my lights a lot.
19 September 2024
Unprompted review
Reply from Homdiy
Hello.
Thank you for your feedback. We're truly sorry to hear about the issues you faced with your order and understand your frustration. Your experience is important to us, and we’re committed to improving our processes.
We appreciate your support for the lights themselves and would like to make things right. Please reach out to us directly, and we’ll do our best to resolve any outstanding issues and ensure you have everything you need.
Thank you for your understanding.
Best regards,
Chandelier, unusable, not as advertised and damaged
Purchased chandelier in July, but it took 2 months to receive. Emailed "Helen" on their website as instructed but no resolution. Item finally arrived damaged, not as advertised (all plastic, not metal) and definitely not up to fire code with the wiring provided. No response to further emails. SHOP AT YOUR OWN RISK!
13 September 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback, and I sincerely apologize for the experience you’ve had with your chandelier order. We strive to provide quality products and timely service, and I regret that we fell short in this instance.
I understand your frustration regarding the damaged item. Please allow me to address these issues:
Could you please tell us your order number? So I can assist you in resolving this issue, whether it’s a replacement, refund, or any other solution that meets your needs.
Thank you for your understanding, and we appreciate your patience as we work to make this right.
Best regards,
I love my new scalloped rattan pendant…
I love my new scalloped rattan pendant light! It has totally changed the vibe of my dining room! It has such a beautiful design and the quality is amazing! It was an easy install and we are so happy with it!
23 September 2024
Unprompted review
Reply from Homdiy
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you love our lights. Your feedback truly brightens our day!
Love the woven rattan pendant lights.
Love the woven rattan pendant lights.
They add beautiful warmth to our kitchen.
Installation was easy and straightforward.
17 September 2024
Unprompted review
Reply from Homdiy
We appreciate your support and are glad our products are bringing joy to your space. It means a lot to us to have customers like you!
Love the brand and customer service!!
Love the brand and customer service!!
Will order again
22 September 2024
Unprompted review
Reply from Homdiy
Your feedback inspires us to keep doing what we love! Thank you for choosing our products, and we hope to serve you again in the future. Enjoy your beautiful lights!
Avoid - potential scam
Homdiy and Lampsmodern are in cahoots. These companies are based in China and provide long dispatch time, terrible customer services and are effectively scammers. Their sales are not sales. They add inflated striked prices to their sale items to make it same they are good deals but they are in fact not deals. Please avoid and purchase your products from a reliable source.
19 September 2024
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced.
We strive to offer high-quality products and services, and we regret that your experience did not meet your expectations. We would appreciate the opportunity to make things right and address any concerns you have. Please feel free to contact us directly at helen@homdiyhardware.com so we can resolve any issues with your order.
Your satisfaction is our priority, and we are here to assist you.
Best regards,
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