Jacopo was very courteous and helpful. He took time to understand my request. He followed up promptly with telephone conversations; nice to deal with real person rather than just emails and bots.
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Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
Company replied
having been with Saxo for well over a year I would thoroughly recommend for trading account, the flexi ISA, range of markets, pricing and customer service. way better than other brokers and still chea... See more
Company replied
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
510 reviews
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Jacopo was very courteous and helpful
Jacopo was very courteous and helpful. He took time to understand my request. He followed up promptly with telephone conversations; nice to deal with real person rather than just emails and bots.
10 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible
Terrible, ridiculous amounts of endless ongoing KYC. When I decided to switch it took over 2-months to get my money out of the bank. Crazy. Avoid.
9 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Henry
Thank you for taking the time to leave this feedback, and I’m sorry to hear about your experience.
We don’t have enough information from this review to locate your account or understand exactly what happened in your case, especially why it took over two months for you to receive your funds. That timeline is not what we aim for, so I’d really like to review your specific situation in detail.
On your comment about “endless KYC”:
As an FCA‑regulated firm, we’re legally required to carry out customer due diligence under the UK Money Laundering Regulations and FCA rules (including SYSC and the Financial Crime Guide). This means we must:
- Verify customers’ identities and, where relevant, the source of funds/wealth.
- Keep information up to date over time (ongoing KYC), not just when the account is opened.
- Sometimes request additional documents if circumstances change or if earlier documents no longer meet regulatory standards.
We appreciate this can feel excessive from a client’s perspective, especially if you’re asked for documents more than once. However, we cannot release or transfer funds if required checks are incomplete or not satisfied – doing so would put us in breach of our regulatory obligations.
That said, the process should still be handled as efficiently and clearly as possible. If there were unnecessary delays or poor communication in your case, we’d like to understand where and fix it.
Please contact me directly so we can look into this properly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
If you’re comfortable doing so, please email me or call me on the number provided , where you can provide me with your account details so I can review your file, explain exactly what caused the delay, and see what we can improve in our processes and communication going forward.
Best regards,
Stuart
Jacopo was a huge help to me.
Jacopo was a huge help to me.
He was always available and patient, and he guided me in understanding Saxo's products.
Without him, I would have struggled to navigate the vast world of Saxo and manage my money profitably.
Thanks, Saxo, and thanks, Jacopo!
10 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Francesco,
Love this – thanks so much for sharing!
Delighted to hear Jacopo’s been such a star and helped you get to grips with Saxo’s products and the platform. Knowing you’d have “struggled to navigate the vast world of Saxo” without him really says it all – we’ll be sure to pass your feedback on, he’ll be chuffed.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
all round great service
having been with Saxo for well over a year I would thoroughly recommend for trading account, the flexi ISA, range of markets, pricing and customer service. way better than other brokers and still cheap despite 'premium' feel/exp etc
8 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Neil,
Thanks ever so much for taking the time to share this, and for being with Saxo for over a year. It’s great to hear you’re pleased with the Flexi ISA, our range of markets, pricing and the level of service – especially versus other brokers.
As a UK client, you may also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both be eligible for a £500 reward in commission credits. You can find full details of the current UK referral offer, including eligibility and how to take part, in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can help with, just let us know.
Best regards
Jaya Satija
Jaya managed
Jaya managed, after a lot of agro, to get Saxo sorted out.
4 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thank you very much for your 5-star review and for your patience throughout the process. I’m glad we were able to get everything sorted for you in the end.
As a UK client, you may also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both be eligible for a reward of 500 GBP as commission credits. You can find full details of the current UK referral offer, including eligibility and how to participate, in the “Refer a Friend” section on our website or via the platform.
If you need anything else in future, please don’t hesitate to get in touch.
Best regards
Jessica
very nice and helpful!
4 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thank you so much for taking the time to leave us a 5-star review – your feedback is truly appreciated. We’re very glad to hear that your query was resolved and that you had a positive experience with us.
As a UK client, you may also be interested in our referral programme. If you refer a friend or family member to Saxo and they successfully open and fund an account, you can both be eligible for a £500 reward in commission credits (subject to terms and conditions). Full details of the current UK referral offer – including eligibility criteria, reward structure, and how to participate – can be found in the “Refer a Friend” section on our website or directly via the platform.
If you ever need further assistance or have any additional questions regarding your account, trading, or our referral programme, please feel free to get in touch with us via the platform support centre, live chat, or by phone.
Best regards
Jaya Satija
Answered query
4 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thank you so much for taking the time to leave us a 5-star review – your feedback is truly appreciated. We’re glad to hear that your query was resolved and that you had a positive experience with us.
As a UK client, you may also be interested in our referral programme: if you refer a friend or family member to Saxo, and they successfully open and fund an account, you can both be eligible for a reward of 500 GBP as commission credits. Full details of the current UK referral offer, including eligibility, reward structure, and how to participate, can be found in the “Refer a Friend” section on our website or via the platform.
If you ever need further assistance or have additional questions, please feel free to get in touch.
Best regards
Jaya Satija
I am reviewing only Arpit
I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I mark you ten out of ten - well done and thank you very much indeed - David
2 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi David,
Thank you ever so much for taking the time to share this — and for making it clear the applause is firmly for Arpit and his assistance.
I’m absolutely delighted to hear he managed to get his head around a fairly complex issue and see it through to a proper resolution. A “ten out of ten” is high praise indeed, and we’ll be sure to pass your comments on to him — I’ve no doubt it will make his day.
If anything else crops up down the line, please don’t hesitate to get in touch.
Best regards
Jaya Satija
The set up process was easy
The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements.
Jacopo was very helpful
2 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Javier,
Thank you for the lovely feedback.
I’m really pleased to hear that you found the setup process straightforward and that our follow‑up call the next day helped clarify the platform, terms and conditions and documentation. Delighted to hear Jacopo looked after you so well too — I’ll be sure to pass your kind words on to him; it will make his day.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you will both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
If anything else crops up as you get more familiar with the platform, do give us a shout.
Best regards
Jaya Satija
Platform is ok, customer service very very poor
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two times in a row. Lost patience after being over 3h30mn on hold (while being first in line for the entire time). But clearly means that there is no one actually answering the phone. Very frustrating as I am already a client....
2 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thank you for taking the time to share this feedback, and I’m very sorry for the experience you’ve had.
We’ve investigated what happened and can see that you were unfortunately caught on a phone line that should have diverted you to our Client Service team instead of leaving you on hold for such an extended period. This is not the level of service we expect to provide, and we’re now looking into why this occurred so we can prevent it from happening again.
We fully understand your frustration, especially as an existing client trying to reach us, and can only apologise for the inconvenience and time you’ve lost.
I’d really like to help you with your enquiry directly. Please feel free to contact me:
By phone 0207 151 2033 between 08:00 and 16:30 (UK time)
By email at stuh@saxomarkets.com
If you email me your preferred contact number and a suitable time,
I’ll be happy to call you back.
Kind Regards
Stuart
Saxo's onboarding process is very clear
The onboarding process was well structured with clear instructions. Charlotte's guidance was very constructive and helpful.
26 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Barry,
Thank you for the fantastic feedback.
I’m delighted to hear the onboarding felt well-structured and that the instructions were clear — that’s exactly what we aim for. It’s also great to hear Charlotte’s guidance hit the mark; I’ll be sure to pass your comments on to her.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
And of course, if anything else pops up as you settle in, just give us a shout.
Best regards
Jaya Satija
Terrible communication.
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasions over the years, to ask if my mother still had any stocks or cash in it, they said no, and that the account had now been fully closed.
About 3 weeks ago, I received an email, saying, that any cash or stocks must be removed from her account by the 4th September 2026, before access was denied.
It turned out that my mother's account had not been closed and there were still some Vodafone shares in it. After several more phone calls, I was told that my mother's account was valued at just over £70.00. Once costs had been added, she received £17.58.
Saxo, have now given my mother a £50.00 goodwill payment for their poor service.
26 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Andrew
Thank you for taking the time to share this – I’m very sorry to read about your experience, especially given the length of time and the conflicting information you were given.
This is not the standard of communication or service we aim to provide, and I completely understand your frustration around the account closure, the late discovery of the remaining Vodafone shares, and the final amount received after costs.
I’d really like to look into the specifics of your mother’s case so we can understand exactly what happened and see what, if anything, can be done now, as well as make sure we learn from this. If you’re willing, please contact me directly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
I’ll review the case and come back to you personally.
Best Regards
Stuart
very helpful and attentive agent
very helpful and attentive agent. He resolved my issue. Very proffesional.
14 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi David,
Thank you for taking the time to share this.
Delighted to hear the agent was helpful, attentive and got everything resolved for you – that’s exactly how we want every interaction to feel: professional, but still human.
Since your experience has been so good, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, according to the current campaign in your region.
Thanks again for your feedback – it really does mean a lot.
Best regards
Jaya Satija
Eirik was extremely helpful,and quickly…
Eirik was extremely helpful,and quickly and efficiently helped me to trade a stock that was not yet listed on the platform. 5 stars.
14 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Turlough,
Love this – thank you for sharing!
Eirik will be absolutely chuffed to hear your feedback. Helping you get a stock traded that wasn’t even listed on the platform yet (and doing it quickly and efficiently) is exactly the sort of service we want you to experience, so 5 stars very happily accepted.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform by going to:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.
Thanks again for taking the time to share your experience.
Best regards
Jaya Satija
My experience was only as good as it…
My experience was only as good as it was because of Jaya, she kept me informed and worked hard to get the transfer done. She is a great asset to the Saxo business.
7 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John,
That’s incredibly kind of you to say – thank you.
Jaya will be absolutely delighted to hear this. Keeping you updated and pushing to get the transfer over the line is exactly the sort of service we want to deliver, so it’s great to know it made a real difference to your experience. Comments like yours genuinely help recognise the people who go the extra mile.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, in line with the current campaign in your region.
Thanks again for taking the time to share your feedback – it really does mean a lot.
Best regards
Jessica
Excellent customer service
Excellent customer service. Professional and knowledgeable. Great trading platform.
7 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hey there,
It’s excellent to know you’ve been happy with the service and the platform – thanks for taking the time to share your experience. These feedbacks really mean a great deal to us.
If you have friends, family or colleagues who might also benefit from using Saxo, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. Should they open and fund an account, you’ll both qualify for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Best regards
Jaya Satija
The overall experience was positive
The overall experience was positive. Charlotte did an excellent job overriding some illogically convoluted rules of the Saxo Bank
5 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Pleased to hear your overall experience was positive, and that Charlotte was able to cut through some of the overly complex rules on your behalf – that’s exactly the sort of practical help we want to provide.
If you know any friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. If they go on to open and fund an account, you’ll both be eligible for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Thank you for the lovely feedback!
Best regards
Jaya Satija
Polite and Professional
Polite, professional and educated interaction with Saxo
30 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Raymond,
Thank you very much for your message and for the polite, professional and well‑considered way you’ve engaged with us – it really does make the interaction a pleasure.
If you have friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Thank you again for the great review.
Best regards
Jaya Satija
Jaya was brilliant
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one day to avoid any negative costs on the day of conversion and was available the next day to guide me to final completion. Moreover, apart from the transactions she was charming, relaxed, friendly and very clear in her explanations. A very pleasant customer service !
27 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Michael,
Thank you so much for your generous feedback – it’s genuinely appreciated. I’m delighted to hear that the process around the currency conversion and downloading the reports went smoothly, and that the suggestion to wait a day helped you avoid unnecessary costs. It was a pleasure to support you through to the final steps, and I’m very glad you found the explanations clear and the interaction pleasant.
Since you had such a great experience with us, If you have any friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
Saxo have very good customer service
The customer agent, Abhas, was really patient, helpful and efficient
29 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Wendy,
Thank you very much for taking the time to share your feedback – it’s greatly appreciated. I’m very pleased to hear that Abhas was able to support you effectively and make the process run smoothly; it’s always encouraging to know when our colleagues make a real difference to a client’s experience.
If you have any friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
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