Jaya on the team was superb and extremely helpful, super responsive and always going out of her way to help. Best customer service you could possibly ask for.
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Mukesh Singh has been very helpful and took me through the information I was struggling with and explained everything properly. He is very knowledgeable of the Saxo platform, he is polite and approac... See more
Company replied
Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed. This has... See more
Company replied
Has always been a quality platform. Recently introduced a new system which delays trades meaning you are delayed by around a minute before you can trade. Defeats the object of real time trading. Sad t... See more
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Best Customer Service in a long time
Jaya on the team was superb and extremely helpful, super responsive and always going out of her way to help. Best customer service you could possibly ask for.
30 October 2026
Unprompted review
All trades now delayed.
Has always been a quality platform. Recently introduced a new system which delays trades meaning you are delayed by around a minute before you can trade. Defeats the object of real time trading. Sad to see and doesn’t seem to serve any purpose.
29 October 2026
Unprompted review
POOR CUSTOMER SERVICE - CHANGE YOUR OTP FORMAT!!!!!
POOR CUSTOMER SERVICE
You market a trading account but make it so difficult to trade.
If you want to add a "OTP" to trade, please ALSO offer to give the OTP by email or by whatsapp! EVERYONE ELSE, including banks, are doing this. Signal in London is so poor, you can have the best phone contract, e.g. vodafone or virgin, but NEVER receive an sms. How do you then trade?!?!?! RIDICULOUS.
And then, who came up with the idea of adding time barriers? You log in with a password, an OTP, and then a trading OTP - that is THREE barriers before you can start trading. And then there is a new time barrier - please wait 1 minute 37 seconds before your first trade.
RIDICULOUS.
Please don't market yourself as a trading platform if you don't know how to think on behalf of your clients.
28 October 2026
Unprompted review
Issue resolved with good communication…
Issue resolved with good communication on progress
27 October 2026
Unprompted review
Apalling Customer Sevice
I received an email which requested an action on my part. I went in to my account and there is nothing for me to amend so I contacted Saxo Support. That was over two hours ago. The most appalling Customer Service I've ever experienced. Usless 'Chatbot', then when you actually get to speak with someone they just leave the chat to do something else. THREE human agents later and nothing resolved whatsoever.
Steer well clear of this company.
27 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mukesh Singh has been very helpful and…
Mukesh Singh has been very helpful and took me through the information I was struggling with and explained everything properly. He is very knowledgeable of the Saxo platform, he is polite and approachable.
Thank you Mukesh.
22 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Shila,
Thank you so much for your review.
It’s brilliant to hear you had such a good experience with Mukesh. We really value the way he supports clients, and your comments are a great reflection of the service we aim to provide.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. You’ll find all the details – including eligibility and how to get started – in the “Refer a Friend” section on our website or via the platform.
We’ll make sure your feedback is shared with Mukesh.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Jaya was exceptionally helpful and pro…
Jaya was exceptionally helpful and pro active to solve my problem thinking out of the box. I appreciate her help and competence.
Thanks
21 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
That’s brilliant to hear — thank you for sharing!
We’re chuffed that Jaya was so helpful and proactive, and that her out‑of‑the‑box thinking did the trick. We’ll make sure your kind words are passed on to her (and no doubt it’ll make her day).
Thanks again for taking the time to leave such a great review.
Best regards
Jaya Satija
Informative first contact
Good first approach and presentation of the offerings of Saxo
16 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks very much for your feedback — delighted to hear your first experience and introduction to what we offer landed well.
If there’s anything you’d like to explore in more depth, or if you have questions as you get to know the platform, just give us a shout and we’ll be happy to help.
Best regards
Jaya Satija
Divesh was fantastic
Divesh was fantastic, understood my issue, discussed it internally and solved it, thank you for your support Divesh.
14 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Svetlana,
Thanks so much for taking the time to leave this review – really glad we were able to get everything sorted for you.
You might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Dealt with my query efficiently and…
Dealt with my query efficiently and quickly
14 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Thanks very much for your review – glad we could get everything sorted promptly for you.
You might also like to take advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive a £500 reward in commission credits. All the details of the current UK referral offer – including eligibility and how to take part – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to support you on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Reply from Saxo Group - Saxo UK
Hi David,
Thanks a million for the kind words – that’s exactly the sort of customer service experience we aim for, so it’s brilliant to hear it’s landing on your side.
Since things have worked well for you, you might have friends, family or colleagues who’d also benefit from using Saxo. If so, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in the UK.
Thanks again for taking the time to share your feedback – much appreciated.
Best regards
Jaya Satija
Good customer care support
Good customer care support . Very polite and easy to talk to. Thank you.
9 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks so much for your lovely feedback – that’s really made our day.
We’re glad you’ve found our support team easy to talk to and helpful. If you ever need anything else, whether it’s a quick question or something more complex, we’re always just a message or call away.
Since you’ve had a positive experience with us, you might know friends, family or colleagues who’d benefit from using Saxo as well. If so, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in the UK.
Thanks again for taking the time to share your feedback – it really does mean a lot.
Best regards
Jaya Satija
I wrote a scathing review roughly one…
I wrote a scathing review roughly one year ago, saxo is up to it's old tricks again this past few weeks, demanding information which would put a government mandated tax inspector to Shame, I provided all of the requested information a year ago and they unlocked my account, having frozen it for six weeks. In the end I withdrew 50% of my funds and moved to the infinitely Superior IBKR
They're not getting me to jump through their hoops a second time, I'll close my account altogether if they persist
Saxo used to be very good but have completely gone to the dogs
20889803
PS, I see Stuart has been sent out to bat again, I've never been asked to provided the kind of information requested by saxo from either IBKR or DeGiro who I also have accounts with, I also had a separate account with saxo from 2014 to 2024 and was never asked for this level of detail so I'm just not buying the " we have to do it" line
7 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Paul,
Thank you for your feedback. As we've explained in our previous replies, as a regulated firm, we're required to review client information periodically as part of our ongoing due diligence. This applies to all clients, and information provided in the past may need updating as circumstances and regulatory requirements change. It isn't something we're able to waive.
We're looking into your current review and will be in touch with you directly to clarify what's required and help you complete it quickly.
Kind regards,
Stuart
Abhas provided excellent assistance and…
Abhas provided excellent assistance and patience which enabled me to resolve my query.
5 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Robert
That’s lovely to hear – thanks for taking the time to share this.
Delighted that Abhas’ calm approach and patience helped you get everything sorted. I’ll be passing this straight on to him and the wider team – feedback like yours really keeps us on our toes (in a good way!).
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
I contacted Saxo support with a query…Abhas was fantastic!
I contacted Saxo support with a query and spoke to Abhas. He was professional, clear-headed, and knew exactly how to help. He explained everything in a way that was easy to understand. Five-star service; highly recommend asking for him if you need help!
7 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there
Love this – thanks so much for taking the time to share!
I’m chuffed to hear Abhas looked after you so well. Professional, clear, and straight to the point is exactly what we aim for, so it’s brilliant to know he nailed it. I’ll make sure your five-star feedback is passed on to him and the team – that sort of shout-out really does make a difference.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Divash Kumar was very helpful...
Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed.
This has been my experience with Saxo Group. It can take several calls/communications to get a correct answer. You need to be persistent! It would be good if everyone was as thorough as Davish.
6 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Sue,
Thanks very much for the honest feedback – and for calling out Divesh by name.
I’m really pleased to hear he stuck with your query until you had a proper answer, but I’m equally sorry that your earlier contacts didn’t show the same level of diligence. You shouldn’t have to make several attempts to get things resolved, and your comment about needing to be “persistent” is exactly the sort of thing we want to stamp out. I’ll make sure your feedback is passed on so we can tighten things up across the board, not just when you happen to get someone like Divesh.
Since you’re a UK client, you might also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. All the details of the current UK offer – who’s eligible and how it works – are in the “Refer a Friend” section on the platform or our website.
And if you ever feel you’re not getting a straight or complete answer, do shout – we’d rather fix it than have you chasing.
Best regards
Jaya Satija
Reply from Saxo Group - Saxo UK
Hi Robert,
Thanks a lot for the lovely feedback – I’m really glad we could get everything sorted for you!
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.
If there’s anything else we can help with, just get in touch.
Best regards
Jaya Satija
Divesh was brilliant
Divesh was brilliant, professional and courteous and very helpful, he talked me through the process I needed to follow and stayed until my problem was solved thank you divesh . 👏👏
1 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s fantastic to hear – thanks for taking the time to share it.
Sounds like Divesh did exactly what we’d hope for: calm, clear, and sticking with you until the job was done. I’ll make sure your feedback is passed on to him and his manager – comments like this genuinely make a difference.
Since you’re a UK client, you might also fancy making the most of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. You’ll find all the details in the “Refer a Friend” section on the platform or our website.
If you ever hit a snag again, you know where to find us.
Best regards
Jaya Satija
Shubhra put in 110% efforts
Shubhra was very patience, a very good listener and very competence and professional in handling my queries. She has put in great effects to try to find out things to resolve my queries. She has even gone to the length in contacting me back to give me information for me to resolve my issues.
29 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks a lot for the wonderful feedback about Shubhra – it’s great to hear she took the time to listen, followed up with you, and did the work to get your queries resolved. That’s exactly the kind of service we want you to experience.
Since you’re clearly making good use of the platform, you might also like to know about our UK referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits.
All the details of the current UK referral offer – including who’s eligible and how it works – are in the “Refer a Friend” section on the platform or on our website.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Easy and pleasant customer service
Easy and pleasant customer service, my questions were answered quickly and professionally. Love that you can follow up in the app and makes it feel that a real person follows your case.
AI can also provide quick and relevant answers.
29 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Aleks,
Thanks so much for the lovely feedback – really glad to hear everything felt easy and that the mix of real‑person support and AI is working well for you. That’s exactly what we’re aiming for.
Since you’re a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits.
You’ll find all the details of the current UK referral offer – including who’s eligible and how it works – in the “Refer a Friend” section on the platform or our website.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
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