I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... See more
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Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
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I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
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The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
505 reviews
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Great, quick and helpful resolution to my query.
22 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Jim,
Thank you very much for your kind feedback and for taking the time to share your experience.
We’re delighted to hear that your query was resolved quickly and swiftly. If you need any further assistance in the future, we’re always here to help.
Best regards,
Jaya Satija | Client Services
Saxo
Excellent Product Support
I've had an account with Saxo for over a year and am very happy with both their product offerings and the support provided to me by my Relationship Manager and the technical support team.
We use their OpenAPI and FIX APIs to develop proprietary trading systems for FX and equity instruments.
22 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for taking the time to share such detailed feedback.
We’re very pleased to hear that you’re happy with our product offerings, as well as the support from both your Relationship Manager and our technical support team. It’s especially encouraging to know that our OpenAPI and FIX APIs are serving you well in developing your proprietary trading systems for FX and equity instruments.
We truly appreciate your trust and continued relationship with Saxo, and we look forward to supporting your trading and development needs going forward.
Best regards,
Jaya Satija | Client Services
Saxo
Fantastic customer service experience
Fantastic customer service experience (by Eirik in Digital Sales) who over the course of several week provided timely and high value added support to answer all my question and helped me to commit to Saxo as a key broking platform partner. Eirik was extremely competent and responsive. By far my best customer service experience with a broking platform. Highly recommended!
15 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you very much for taking the time to share this detailed and positive feedback.
We are delighted to hear that you had such an excellent experience with Eirik and that his timely, thorough support helped you feel confident in choosing Saxo as your trading platform partner. Providing competent, responsive and value-adding service is exactly what we strive for, and it is rewarding to know this has been your experience.
We will make sure that your kind words are shared with Eirik and the Digital Sales team, as feedback like this is highly appreciated and motivating.
Thank you again for your trust and for recommending Saxo. If there is anything we can assist you with going forward, please do not hesitate to reach out.
Kind regards,
Jaya Satija | Client Services
Saxo Bank
I thought that the information I was…
I thought that the information I was given was completely accurate. However, I am very disappointed with the length of time it is taking to set up the listed option on the platform which may well mean I will not buy the options as the price is now moving against me. Therefore it may well turn that the whole exercise was futile.
16 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark
Thank you for your feedback and for taking the time to share your experience.
I’m sorry to hear of your disappointment regarding the time taken to list the option on the platform, particularly given the price movement you mentioned. We fully appreciate that timing is critical when you are trying to execute an options strategy.
Having reviewed your case, our records show that your product request was received on 16th and the instrument was added on 17th, which is within our standard 24‑hour processing time for this type of request. This doesn’t change the impact the market move has had for you, but I hope it clarifies that the request was processed as quickly as our procedures allow.
If any part of this timeline is incorrect, or if there were other issues around communication or expectations that we could have handled better, I’d really like to understand more so we can improve. Please feel free to contact me directly on 0207 151 2033 or via email at stuh@saxomarkets.com so we can review the details together.
Kind regards,
Stuart
Spoke with Jaya to resolve issues…
Spoke with Jaya to resolve issues ibthiught would be complicated but Jaya made this swimmingly well and simple yet smooth adjustment to acc. Back to trading. 100% a recommendation platform.
15 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi MrJ Godfrey
Thanks so much for the 5-star review and for recommending us!
Really glad to hear Jaya turned what seemed complicated into a smooth, simple fix and got you back to trading without any hassle.
If you need anything else or have more questions down the line, we’re always here to help.
Kind Regards
Stuart
It is helpful to have direct in-app…
It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly.
It is unclear how to submit requests for features within the platform.
10 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for taking the time to leave this review.
Great to hear that in‑app chat is working well for you and that you’re usually able to get the answers you need quickly.
Really appreciate the feedback—it helps us improve.
Kind Regards
Stuart
Worse trading platform ever- DONT USE
Saxotrader executed a stop loss buy order above the high of the day When I queried it I was told it would take 8 weeks to investigate and porvide an answer. It is absolutely unacceptable for a query in a moving market to take that long. it should be a matter of minutes
14 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Tony,
Thanks for your feedback and for raising this.
There may have been a misunderstanding here. The CS representative treated your query as a formal complaint and passed it to our complaints team, who do have up to 8 weeks to complete their review and respond in full.
However, you’re absolutely right that we can still explain what happened with your order in the meantime. Our internal data shows the high of the day, which is also the level at which your stop was triggered and executed. By design, once the stop price is reached, a stop‑loss order triggers and becomes a market order, which is why it was executed in that way.
I’ve sent you an email going through your specific trade details, including when the stop price was reached and how the order was executed, with a step‑by‑step breakdown.
Kind Regards
Stuart
Very Helpful
9 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks so much for the 5 stars and the kind words!
If you need anything else, just drop us a message in the app and we’ll be happy to help.
Kind Regards
Stuart
Excellent service
Good understanding of points being raised and patience
7 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Bharat
Thanks for the feedback and the stars!
Great to hear you felt listened to and that we were patient and understood your points. That’s exactly what we’re aiming for.
If anything else comes up, we’re always here to help.
Kind Regards
Stuart
Mukesh Singh - Saxo
I was assisted by Mukesh Singh at Saxo and he was very helpful to me so that I could complete the task I wanted to perform on Saxo platform. He was polite, respectful and knowledgeable.
Thank you Mukesh Singh for your your help.
30 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Shila,
Thank you for taking the time to share this wonderful feedback about our colleague Mukesh.
We’re very pleased to hear that Mukesh was able to assist you effectively and that you found him polite, respectful and knowledgeable. We will make sure your kind words are shared with him.
Sincerely,
Molly, Saxo
My advisor Charlotte at Saxo was very…
My advisor Charlotte at Saxo was very helpful and patient with me setting up my account. Thank you so much. A++++
27 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Adele,
Thank you again for your time and a lovely conversation, it was a pleasure to help you and get you up and running with Saxo! You are welcome to get back in touch with our Client Service Sales team with any questions as you are getting started!
Sincerely,
Charlotte, Saxo
Saxo VIP client
As a Saxo VIP client, having a dedicated Relationship Manager means that when I have a question about the system I can talk to someone who can help me quickly. My relationship manager, Jeff, is quick to respond and make requests to enable my needs. When I requested to trade some obscure stocks in an international market, he had them added to the system within a day. He also helped me understand how to trade options with Saxo on their SaxoTrader platform. They have also been responsive to requests about developing new tax reporting related tools. The options for algo trading are extensive and available in more markets than their key competitors which is one of the reasons Saxo is my go-to platform.
1 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Luke,
Thank you for taking the time to share these kind words and helpful insight, we have passed along your sentiment to Jeff. Thank you for making Saxo a part of your trading and investment journey and trusting us as your go to brokerage. We look forward to continuing to help you on your trading journey.
Sincerely,
Charlotte, Saxo
Jaya was extremley helpful is sorting…
Jaya was extremley helpful is sorting out my issue
Wish to thank her for the time she spent
Happy Days
Many thanks
Roy
23 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Roy,
Thank you very much for taking the time to share these kind words about Jaya, we will be sure to pass along your gratitude to her. We look forward to watching your trading and investing journey grow with Saxo. Have a great evening ahead.
Sincerely,
Charlotte, Saxo
Been with Saxo for over five years now…
Been with Saxo for over five years now and honestly, the best platform and most intuitive interface for every asset class
18 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you so much for taking the time to share this feedback and for being with Saxo for over five years.
We’re delighted to hear that you find our platform the best and our interface intuitive across asset classes. Long-term clients like you are at the heart of what we do, and it’s great to know our tools and experience continue to meet your needs.
If you ever have suggestions on how we can improve further, we’d be glad to hear them.
Sincerely,
Charlotte, Saxo
The assistant is helpful
The assistant is helpful, patient and clear in making instructions.
16 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for your positive feedback! We are very happy to hear that you appreciate the services Saxo offers and that we have been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon.
If you have friends who are looking to sign up for an account, by sharing the below link, they will be able to receive free commission credits to get them started. They can learn more at the following link: Referral program | Refer A Friend | Program overview | Saxo (https://www.home.saxo/accounts/referral)
Thank you,
Maya, Saxo
Customer Service rectified issues
Having complained on here, I received a reply from Customer Service who I called and was able to get answers to all my questions.
10 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
We are pleased to hearthat our Customer Service team was able to assist you effectively and address your concerns.
Kind Regards,
Saxo Client Services.
Portfolio transfer was really smooth
Portfolio transfer was really smooth - also managed to get through to someone in the team really quickly when I had a question. Would recommend to anyone thinking of doing the same
3 March 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dave
Really appreciate you sharing this. Glad the transfer went through without fuss and that you reached us quickly.
if you need anything, just let us know.
Kind Regards
Saxo
Really happy that I moved my ISA over…
Really happy that I moved my ISA over to Saxo. The process was very smooth and interface very user friendly. Add that the to low fees and you're on to a winner.
23 February 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Zac
Thanks for choosing Saxo for your ISA. It’s good to hear the process was straightforward, the platform’s user friendly, and the fees are low. If you have any questions or feedback, we’re here to help.
Kind Regards
Saxo
Reply from Saxo Group - Saxo UK
Hi,
Thanks for leaving a review. We're sorry to hear you've had such a frustrating experience — that's really not what we want for our customers.
We'd love to have a proper conversation with you to understand what happened and see what we can do. Please get in touch ON 0207 151 2033 or stuh@saxomarkets.com where we will be happy to help and listen.
Kind Regards
Stuart
7 Hours Onboarding Ordeal
Review Title: A 7-Hour Onboarding Ordeal: Tech Glitches, Poor UX, and a Rigid System
The Experience:
I attempted to move a US portfolio of 88 stocks to Saxo, but the onboarding process was an exercise in frustration. Despite spending over seven hours on manual entry, the system’s technical inadequacies made the transfer impossible.
Key Failures for Potential Users to Note:
• The "Whack-a-Mole" Search Box: The stock selection box is nearly unusable. Typing a name gives you a micro-second to select before the list scrolls wildly or goes blank. I had to restart searches for 80% of my 88 stocks.
• The "ETFs Only" Initial Bug: Initially, the transfer box would only show ETFs and Funds. It took multiple emails for "Stocks" to magically appear as an option—suggesting backend fixes are reactive rather than proactive.
• Meaningless Data Validation: The system forces an "End of Day" price check that is fundamentally flawed for long-term investors. For stocks bought in multiple tranches over years (dips and spikes), there is no "Multi-Purchase" option. You are forced to fabricate a single "average" entry, which the system then rejects if the arbitrary price doesn't hit a specific daily range.
• Small Entry Windows & No Drafts: The UI is cramped, the scrolling speed is poorly calibrated, and there is zero confirmation that your progress is being saved.
• The "3-Stock Stand-off": After manually entering 87 stocks, I was told 3 (ET, SRUUF, and MPLX) were not accepted. Instead of allowing me to simply delete those 3 and proceed with the other 84, the Saxo AI informed me I would have to restart the entire 88-stock entry from scratch.
Verdict:
Requiring a client to manually type in a large portfolio rather than using industry-standard electronic transfer protocols is archaic. I have cancelled my application and requested a refund of my £100 deposit. I am moving to somewhere like Interactive Brokers (IBKR), who may offer the automated, professional service a serious investor expects.
26 February 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John,
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating the transfer process was for you — spending that amount of time trying to complete an onboarding task is clearly not the experience we aim to provide.
We do support portfolio transfers regularly and have hundreds of clients successfully transferring positions into Saxo each week, so the issues you describe are certainly not typical. That said, from what you’ve outlined it sounds like something may have gone wrong during the process and I’d really like the opportunity to look into this personally and help resolve it for you.
If you’re open to it, please feel free to contact me directly and I’ll be happy to assist with the transfer or review what happened, my number is 0207 151 2033, email stuh@saxomarkets.com
If you still have the portfolio details, I’m confident we can find a smoother way to complete the transfer for you.
Thanks again for the feedback — it’s genuinely helpful and I’d welcome the chance to turn this experience around for you.
Best regards,
Stuart
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