I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... See more
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Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
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I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
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The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
505 reviews
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We had an issue with the selfie and Mr
Now we have to correct to 5 stars again. I had Mrs. Melisa on the phone from Zurich Headquater.. She was very, very kind. She told us what she is still missing. She sent me an email, we sent the missing part, and now the account is openend!
So, the 5 stars now belong to Mrs. Melisa from the department in Zurich. Thank you very much, Melissa.
You received a five-star recession. At first, I gave Mr. Max Winkler a 5-star rating because he was extremely helpful. We had an issue with the selfie verification, and he handled it professionally, was very customer-oriented, and resolved the problem within just one day. I was genuinely impressed and happy to see that Saxo has such diligent and capable customer support.
Unfortunately, my experience changed completely afterward. We contacted Mr. Winkler three times within one week, and despite our repeated messages, we never received a single reply. Even if there is no immediate solution, a short response such as, "We're still working on it, please be patient," would have been perfectly acceptable.
Ignoring customer inquiries is simply a no-go. It gives the impression that new customers are not important and that their concerns are not taken seriously. For that reason, I have changed my rating from 5 stars to 1 star.
This concerns Saxo Switzerland in Zurich. Good customer service is not only about solving the first problem—it is also about maintaining communication afterward. Unfortunately, that did not happen in this case.
By the way, I'm not sure that you're delighted about the answer you gave us. Maybe you should read it once again.
23 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Good day,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our colleague Melisa and her assistance. We greatly appreciate your feedback and nonetheless hope to continuously improve ourselves.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Hostile customer service, trapped funds, and blocked complaints. AVOID.
I requested a full cash transfer of my £23,600 Stocks and Shares ISA from Saxo to Interactive Investor weeks ago. Since then, it has been absolute radio silence. My cash is sitting completely idle, earning a pathetic, sub-market interest rate while being actively eaten away by Saxo’s platform custody fees.
When I finally called their UK customer service line today for a simple status update, the support agent chose to hang up the phone on me rather than handle the query. To make matters worse, Saxo has intentionally engineered their website's formal complaint form to be unusable—blocking submissions unless you provide a support ticket number and staff name, neither of which they will give you.
Holding a client's life savings hostage and cutting off communication channels is a clear breach of the FCA's Consumer Duty and Treating Customers Fairly guidelines. This company is a bureaucratic nightmare that actively blocks accountability. If you value your money and want to be treated like a human being, stay far away from Saxo.
23 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi IXUS,
We’re very sorry to read your comments and to hear how stressful this experience has been for you.
We have now reviewed your case in detail. To clarify the situation:
- For ISA transfers out, the process must be initiated and driven by the receiving provider.
- We had not received any transfer request or communication from receiving provider, so we were not aware that a transfer had been instructed until you contacted us directly.
- We work with the receiving provider regularly and they have established contact routes for sending such requests. Our standard process is to act promptly once we receive a valid transfer instruction from the receiving provider.
Since speaking with you, we have been actively looking at ways to reach out to the receiving provider directly so that we can help get the transfer moving, even though the formal process requires them to contact us.
Regarding your experience with our customer service:
- We are currently reviewing the call recordings and internal logs to understand exactly what happened on the call where you felt the line was terminated prematurely, and whether our standards were met.
- We are also reviewing the online complaints form journey you mentioned. The intention is not to block complaints in any way – complaints can always be raised via phone, secure message, or email as well as via the form – and we will address any usability issues you have highlighted. We are also now handling your complaint formally and it will follow our standard complaints procedure.
We take our obligations under the FCA’s Consumer Duty and Treating Customers Fairly very seriously. Your feedback has been escalated internally so we can learn from this and improve both our processes and our communication.
Kind Regards
Saxo Team
Monika was very helpful and polite
Monika was very helpful and polite. Resolved my issue as quick as possible
17 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dave,
That’s really lovely to hear – thank you for taking the time to share such positive feedback. I’m delighted Monika was able to resolve your issue quickly and in such a polite manner.
Since you’ve had a good experience with us, if you have any friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
Thank you again!
Best regards
Jaya Satija
Knowledgeable & sorted issue out in a…
Knowledgeable & sorted issue out in a professional manner
16 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Delighted to hear that – thank you for the kind words. I’m very pleased we were able to get everything sorted for you quickly and in a professional manner.
If you have any friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
Thank you Jaya
Jaya was knowledgeable, efficient and identified and got to the root of the problem quickly. Thank you!
16 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s absolutely wonderful to hear – thank you for the lovely feedback! I’m chuffed to bits that we were able to get to the bottom of the issue so quickly and sort it for you.
Since you had a great experience, if you have friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them to Saxo. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
Best regards
Jessica
Prompt and professional customer support
I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, telling me openly that it may take a couple of days and reverting to me promptly. Very grateful to Aditi for her help
10 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Zlata,
That’s brilliant to hear – thank you so much for sharing this!
Sounds like Aditi was absolutely on the ball: problem understood by 9:15 AM, clear updates, honest about the timeline, and still getting back to you promptly. That’s exactly the sort of service we want you to experience, and your feedback will definitely be passed on to her (and no doubt make her day).
Since you’ve had such a positive experience, you might be interested in our UK Referral Programme:
• As a UK-based client, you can refer friends or family to Saxo.
• When they open and fund an account and meet the programme conditions, both you and your friend will receive commission credits worth 500 GBP.
• To find your personal referral link and current offer, simply log in to Saxo Trader Platform and: Go to My Profile and click on Refer a Friend section.
• Check for the “Invite a Friend” tab, here you can copy and paste your unique referral link and share it with the person you want to refer.
Thank you again for the lovely feedback.
Best regards
Jaya Satija
Miles better than your HL AJ Interactive or IG
Miles better than your HL, AJ, Interactive or IG. Professional and personalised account management for serious investors and traders. Very positive changes since the recent Safra acquisition. Special thanks to Lucy for doing a great job !
1 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mal,
This absolutely made our day – thank you.
We’re thrilled to hear that you value the professional and personalised account management we provide for serious investors and traders, and that you’ve noticed the positive changes since the recent Safra acquisition.
Lucy will be over the moon with your special mention – we’ll make sure your feedback is shared with her and the wider team.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Thanks again for being a Saxo client and for taking the time to share such fantastic feedback.
Best regards
Jaya Satija
Very helpful customer support
Recently set up a trading account with Saxo. Great introductory call that sorted out all of my queries and needs to move forward.
8 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Crawford,
Love this – that’s exactly the kind of start we hope new clients have. It’s great to hear that the introductory call cleared your questions and gave you what you needed to move forward with confidence.
Since you’ve had a good first experience, if you know friends, family or colleagues in the UK who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for GBP 500 each in Commission Credits, in line with the current UK referral campaign.
Thank you again for the lovely feedback.
Best regards
Jaya Satija
Highly recommended trading platform
The Saxo trading platform is suitable for both investors and traders. It offers a broad range of instruments spanning multiple asset classes and currencies. With a clear layout, it is reliable and easy to trade and includes detailed information and research on the markets. Their customer service is particularly responsive and helpful and is backed up by supportive relationship managers. Low execution costs generally are allied with extra benefits based on a client tier system. I have been with Saxo for many years and highly recommend them.
7 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Michael,
Thank you for such a thoughtful and detailed review. It means a lot to hear this from someone who has been with Saxo for many years. Knowing that you find the platform reliable across asset classes, appreciate the research and layout, and feel well supported by both our customer service and relationship managers is exactly the kind of long‑term experience we aim to deliver. Your recommendation really counts.
Since you’ve had a positive journey with us over the years, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the lovely feedback!
Best regards
Jaya Satija
Switch to Saxo
I have switched my account from another provider to Saxo Bank and have been dealing with Jacopo who has helped me all the way. He has been extremely helpful and professional throughout the process. My initial experience suggests I am dealing with a professional and motivated people.
6 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Balbir,
Love this feedback – thank you for sharing it. It’s great to know your move to Saxo has started off on the right foot and that you’ve felt well looked after throughout the process. That kind of experience is exactly what we want new clients to have when they join us, and it’s what we aim to deliver consistently.
Since you’ve had a positive start with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the great review.
Best regards
Jaya Satija
Easy onboarding
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.
2 July 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Love this – thank you for taking the time to share it!
“Easy onboarding, broad range of instruments, and a friendly follow-up call” is exactly the kind of experience we aim to deliver, so it’s great to hear this matched what you felt on your side.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Above and beyond.
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.
1 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
This doesn’t sound like a false review at all – it sounds like exactly the relationship we want with our clients. Thank you for trusting us and for letting us help you get comfortable with the app; hearing that you “wouldn’t go anywhere else” genuinely means a lot.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
One of the reasons I use Saxo is their…
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the solve the issue I faced and dealt with it promptly, following up with colleges to ensure I was in a position to trade that day. She guided me through several new processes, clearly and thoroughly, showing how to transfer assets and points to note for future transactions. This type of service makes a real difference to me. 5 stars Jaya, thanks for all your help!
24 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s such a fantastic message to receive – thank you so much for taking the time to write this feedback and for your very kind words. I’m really glad that Jaya were able to get everything sorted so you could trade the same day, and that the walkthrough on transfers and new processes was helpful.
If you ever find yourself stuck again (or just want a second pair of eyes on something), you know where to find us.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits according to the current campaign in your region.
Thanks again for the 5 stars – much appreciated!
Best regards
Jessica
Very good customer service best platform
Very good customer service best platform
18 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Aiden,
Love to hear that you’re enjoying the platform and our customer service – we’ll definitely take that as a 5‑star review!
Since you’re having a great experience, this might be the perfect time to share it:
Refer a Friend – You Both Get £500 in Commission Credits
Here’s how it works:
1. Invite a friend to open a Saxo account using your unique referral link / code.
2. Your friend funds and starts trading (subject to the referral program’s minimum funding and activity requirements).
3. Once the conditions are met:
• You receive £500 in commission credits, and
• Your friend also receives £500 in commission credits.
You can find your unique referral link under My Profile>Refer a Friend.
These credits are applied towards eligible trading commissions, effectively reducing your trading costs.
Thanks again for the fantastic feedback—and for spreading the word!
Best regards
Jaya Satija
The staff I dealt with on the phone…
The staff I dealt with on the phone were very helpful especially Ashvin.
I found that as someone who is not very computer literate, submitting documents was a bit difficult.
12 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Caroline,
Thanks a lot for your feedback!
Great to hear our phone team – especially Ashvin – was helpful. And thanks for flagging that uploading documents was a bit tricky; we know it’s not always easy if you’re not very techy, and we’re working to make this smoother.
Since you’re up and running now, here’s something you might like:
Refer a Friend – You Both Get £500 in Commission Credits
• Invite a friend to open and fund an account using your referral link
• When they start trading (and the program conditions are met):
• You get £500 in commission credits
• They get £500 in commission credits too
If you’d like your personal referral link please go to the Saxo trading platform and click on My profile>Refer a Friend.
Best regards
Jaya Satija
Resolved my issue professional and quickly
Resolved my issue, Maciej was professional and quickly understood my query with my trades due to buying and converting currency.
4 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tracy,
Thank you for your positive feedback!
We are very happy to hear that your issue has been resolved and that Maciej was able to quickly understand your query and assist you with your trades and currency conversions. We always strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon.
If you have friends who are looking to sign up for an account, by sharing the link below you and your friends/family will be able to receive free commission credits worth 500 GBP to get started. They can learn more at the following link:
Refer a friend and earn commission credits for you both | Saxo (https://www.home.saxo/en-gb/accounts/referrals)
Best regards
Jaya Satija
Decent interfaced broker which link…
Decent interfaced broker which links seamlessly with Trading View. Can suit all different abilities and experience. Customer service (Jacopo) surprisingly efficient and nice to speak with a knowledgeable and friendly human. Worthy of 5 stars.
1 June 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Thank you very much for your positive feedback.
We are pleased to hear that you find our interface user-friendly.
We greatly appreciate your support and are delighted to know that you are enjoying the app.
Kind regards,
Saxo Client Services
Expensive commission and very wide…
Expensive commission and very wide spreads
14 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dov
Thank you for taking the time to share your feedback.
I’m sorry to hear you feel our commission and spreads are expensive. Pricing can vary significantly by product, market, and account type, so I’d really like to understand exactly which instruments you were trading and when, so we can review this properly and give you a clear explanation.
If you’re happy to discuss this in more detail, please contact me directly:
Phone: 0207 151 2033
Email: stuh@saxomarkets.com
Once I know which products and trades you’re referring to, I can look into this in detail and see whether there’s anything we can clarify, improve, or offer that might better suit your needs.
Kind Regards
Stuart
It's a good platform
It's a good platform, let down by the constant having to authorise logging in on the web as it doesn't recognise the browser even though I have been logging in with the same browser every time.
22 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share this feedback.
You’re absolutely right that repeated login authorisations can get annoying, especially when you’re using the same browser every time. The good news is that you can ease this a bit:
When you log in, you can “trust” the device/browser you regularly use. Once a device is trusted, you won’t be asked for 2FA every single time (except in certain cases, e.g. clearing cookies, using private/incognito mode, or major browser updates).
In short:
• Keep using the same browser and device
• Make sure cookies are enabled and not cleared automatically
• Choose the option to trust this device when prompted
That way, you still get strong security, but with fewer “are you really you?” interruptions. If you like, I can also send you step-by-step instructions based on the device and browser you’re using.
Best regards
Jaya Satija
Very helpfull and prompt assistance on…
Very helpfull and prompt assistance on the chat support.
22 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sean,
Thank you for the kind words — our chat team will be delighted to know their coffee-fuelled efficiency is paying off.
We’re glad you found the assistance helpful and prompt. If you ever need support again, we’ll be just a message away.
Best regards
Jaya Satija
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