Jaya on the team was superb and extremely helpful, super responsive and always going out of her way to help. Best customer service you could possibly ask for.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mukesh Singh has been very helpful and took me through the information I was struggling with and explained everything properly. He is very knowledgeable of the Saxo platform, he is polite and approac... See more
Company replied
Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed. This has... See more
Company replied
Has always been a quality platform. Recently introduced a new system which delays trades meaning you are delayed by around a minute before you can trade. Defeats the object of real time trading. Sad t... See more
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good UK broker.
They take security very seriously which can be a bit onerous. However obviously for the greater good. I like the platform but could do with modernising to bring up to what charles schwabb, in America, offer. But better than what a lot of broker's in u.k provide.
13 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Adrian
Thank you, I really appreciate the feedback.
You’re right that our security process can add a few extra steps, but as you say, it’s there for a good reason. We’d always rather be thorough than not, and we’re continually looking for ways to improve the client experience while keeping the platform as secure as possible.
The platform is also a key area of focus for us, and feedback like this really helps us identify and close any gaps.
Great to have you with us!
Kind Regards
Stuart
good platform
13 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mahinder
Good platform, great clients - Thank you!
Really appreciate you taking the time to leave a review. Great to have you onboard.
Kind Regards
Stuart
Excellent data presentation and cheap fees
Cheap trading fees, access to a wide range of markets and conveniently presented data
13 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Terry
That's the trifecta right there - competitive fees, broad market access and data that actually makes sense at a glance.
Really glad it's all landing well for you. Thanks for shouting about it, very much appreciated.
Kind Regards
Stuart
Their Support department is top tier
Their Support department is top tier, had some great help from Martin! Very impressed.
13 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex
Top tier is exactly what we're going for - so this is great to hear!
Martin will be chuffed to get a shoutout, we'll make sure it gets back to him.
Thanks for taking a moment to share this & please don't hesitate to contact us again for any help or assistance you might need in the future.
Kind Regards
Stuart
Saxo have been my broker for many…
Saxo have been my broker for many years, they always deal with an queries in a timely manner. Excellent service and product range.
13 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Matthew
Many Years and still going strong - we love that!
Long-term clients like you are what its all about and we'll always work hard to make sure every query gets handled the way you'd expect.
Here's to many more, Thank for the kind words
Kind Regards
Stuart
What a pleasure!
When I rang I was delighted to find that my call was answered by Jaya, she had dealt with a previous query. Immediately I could relax, knowing that I would get the best service and attention.
Once again she answered my query with both knowledge and patience. She eased my mind about concerns I had with a delisting company, CRH. Jaya even remembered elements of a previous conservation earlier in the month. She said she would enquire into the transfer of my shares to the NYSE and would contact me with her findings a little later in the day. Much to my satisfaction, she did just that.
Saxo can be satisfied that, in Jayo, they have a staff member of the highest quality.
Dermot.
11 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dermot
This absolutely made Jaya's day - and ours!
It's wonderful to hear that continuity of service came through; remembering a previous conversation and actually following up on the CRH/NYSE transfer is exactly what we're here for.
Thanks for taking the time to share this and please dont hesitate to contact us in the future for any more help or information.
Kind Regards
Stuart
Eruc was kind patient and helpful
5 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for your kind feedback.
We are very pleased to hear that Erick was patient and helpful during your interaction. Feedback like yours is greatly appreciated and will be shared with him and his manager.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards
Jaya Satija | Client Services
Saxo
calm and helpful
1 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for your feedback.
I’m pleased to hear that you experienced our support as calm and helpful. Creating a reassuring and supportive environment for our clients is very important to us, and it’s great to know this came across in your interaction.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
The agent quickly understood my query…
The agent quickly understood my query and resolved it to my satisfaction
1 May 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share your feedback.
I’m very pleased to hear that your query was promptly understood and handled in a way that met your expectations. Providing clear and efficient support is a key priority for us, and it’s encouraging to know this was reflected in your experience. I will make sure your positive comments are passed on to the colleague who assisted you.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Jaya Satija | Client Services
Saxo
Tambee was very helpful and answered…
Tambee was very helpful and answered all my questions. She was polite and patient.
29 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you very much for your kind feedback.
I’m delighted to hear that our agent was able to assist you thoroughly and that you experienced her as both polite and patient. Feedback like yours is truly encouraging, and I will gladly share your comments with her and her manager.
Should you have any further questions or need support in the future, please feel free to reach out to us at any time.
Kind regards,
Jaya Satija | Client Services
Saxo
Excellent customer service from Charlotte at Saxo
Just moved to Saxo and the customer support from Charlotte has been excellent. She is quick to pick up the phone and addresses my questions professionally and efficiently.
28 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you very much for your feedback and for choosing to move your business to Saxo.
I’m delighted to hear that Charlotte has been able to support you so promptly and professionally, and that your questions have been addressed efficiently. I will make sure your kind words are shared with her and her manager.
If there is anything more we can do to support you as you settle in with Saxo, please don’t hesitate to let us know.
Kind regards,
Jaya Satija | Client Services
Saxo
Great, quick and helpful resolution to my query.
22 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Jim,
Thank you very much for your kind feedback and for taking the time to share your experience.
We’re delighted to hear that your query was resolved quickly and swiftly. If you need any further assistance in the future, we’re always here to help.
Best regards,
Jaya Satija | Client Services
Saxo
Excellent Product Support
I've had an account with Saxo for over a year and am very happy with both their product offerings and the support provided to me by my Relationship Manager and the technical support team.
We use their OpenAPI and FIX APIs to develop proprietary trading systems for FX and equity instruments.
22 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for taking the time to share such detailed feedback.
We’re very pleased to hear that you’re happy with our product offerings, as well as the support from both your Relationship Manager and our technical support team. It’s especially encouraging to know that our OpenAPI and FIX APIs are serving you well in developing your proprietary trading systems for FX and equity instruments.
We truly appreciate your trust and continued relationship with Saxo, and we look forward to supporting your trading and development needs going forward.
Best regards,
Jaya Satija | Client Services
Saxo
Fantastic customer service experience
Fantastic customer service experience (by Eirik in Digital Sales) who over the course of several week provided timely and high value added support to answer all my question and helped me to commit to Saxo as a key broking platform partner. Eirik was extremely competent and responsive. By far my best customer service experience with a broking platform. Highly recommended!
15 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you very much for taking the time to share this detailed and positive feedback.
We are delighted to hear that you had such an excellent experience with Eirik and that his timely, thorough support helped you feel confident in choosing Saxo as your trading platform partner. Providing competent, responsive and value-adding service is exactly what we strive for, and it is rewarding to know this has been your experience.
We will make sure that your kind words are shared with Eirik and the Digital Sales team, as feedback like this is highly appreciated and motivating.
Thank you again for your trust and for recommending Saxo. If there is anything we can assist you with going forward, please do not hesitate to reach out.
Kind regards,
Jaya Satija | Client Services
Saxo Bank
I thought that the information I was…
I thought that the information I was given was completely accurate. However, I am very disappointed with the length of time it is taking to set up the listed option on the platform which may well mean I will not buy the options as the price is now moving against me. Therefore it may well turn that the whole exercise was futile.
16 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark
Thank you for your feedback and for taking the time to share your experience.
I’m sorry to hear of your disappointment regarding the time taken to list the option on the platform, particularly given the price movement you mentioned. We fully appreciate that timing is critical when you are trying to execute an options strategy.
Having reviewed your case, our records show that your product request was received on 16th and the instrument was added on 17th, which is within our standard 24‑hour processing time for this type of request. This doesn’t change the impact the market move has had for you, but I hope it clarifies that the request was processed as quickly as our procedures allow.
If any part of this timeline is incorrect, or if there were other issues around communication or expectations that we could have handled better, I’d really like to understand more so we can improve. Please feel free to contact me directly on 0207 151 2033 or via email at stuh@saxomarkets.com so we can review the details together.
Kind regards,
Stuart
Spoke with Jaya to resolve issues…
Spoke with Jaya to resolve issues ibthiught would be complicated but Jaya made this swimmingly well and simple yet smooth adjustment to acc. Back to trading. 100% a recommendation platform.
15 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi MrJ Godfrey
Thanks so much for the 5-star review and for recommending us!
Really glad to hear Jaya turned what seemed complicated into a smooth, simple fix and got you back to trading without any hassle.
If you need anything else or have more questions down the line, we’re always here to help.
Kind Regards
Stuart
It is helpful to have direct in-app…
It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly.
It is unclear how to submit requests for features within the platform.
10 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for taking the time to leave this review.
Great to hear that in‑app chat is working well for you and that you’re usually able to get the answers you need quickly.
Really appreciate the feedback—it helps us improve.
Kind Regards
Stuart
Worse trading platform ever- DONT USE
Saxotrader executed a stop loss buy order above the high of the day When I queried it I was told it would take 8 weeks to investigate and porvide an answer. It is absolutely unacceptable for a query in a moving market to take that long. it should be a matter of minutes
14 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Tony,
Thanks for your feedback and for raising this.
There may have been a misunderstanding here. The CS representative treated your query as a formal complaint and passed it to our complaints team, who do have up to 8 weeks to complete their review and respond in full.
However, you’re absolutely right that we can still explain what happened with your order in the meantime. Our internal data shows the high of the day, which is also the level at which your stop was triggered and executed. By design, once the stop price is reached, a stop‑loss order triggers and becomes a market order, which is why it was executed in that way.
I’ve sent you an email going through your specific trade details, including when the stop price was reached and how the order was executed, with a step‑by‑step breakdown.
Kind Regards
Stuart
Very Helpful
9 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks so much for the 5 stars and the kind words!
If you need anything else, just drop us a message in the app and we’ll be happy to help.
Kind Regards
Stuart
Excellent service
Good understanding of points being raised and patience
7 April 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Bharat
Thanks for the feedback and the stars!
Great to hear you felt listened to and that we were patient and understood your points. That’s exactly what we’re aiming for.
If anything else comes up, we’re always here to help.
Kind Regards
Stuart
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.