Jaya on the team was superb and extremely helpful, super responsive and always going out of her way to help. Best customer service you could possibly ask for.
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Mukesh Singh has been very helpful and took me through the information I was struggling with and explained everything properly. He is very knowledgeable of the Saxo platform, he is polite and approac... See more
Company replied
Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed. This has... See more
Company replied
Has always been a quality platform. Recently introduced a new system which delays trades meaning you are delayed by around a minute before you can trade. Defeats the object of real time trading. Sad t... See more
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
539 reviews
No recent history of asking for reviews
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Reply from Saxo Group - Saxo UK
Thank you for your kind words, Nicholas!
We're so glad to hear that Himanchi was there for you with all the support you needed.
If you have any more questions or need further assistance, feel free to reach out.
We're here to help!
Saxo
Mukesh Singh
Had a long telephone conversation this morning with Mukesh Singh, who was extremely patient and extremely helpful.
Thank you again, Mukesh
1 December 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex and Jean,
Thank you for your kind words! It's wonderful to hear about your positive experience with Mukesh Singh. His patience and helpfulness truly shine through in times of need. We’re glad he could assist you effectively.
If there’s anything more we can do to support you, please don’t hesitate to reach out. Mukesh and our team are always here to help.
Warm regards,
Saxo
Reply from Saxo Group - Saxo UK
Hi David,
We truly appreciate you taking a moment to share your thoughts with us! It brings us great joy to know that our service met your expectations for being responsive and helpful.
If there's anything more we can do for you or additional feedback you'd like to share, please feel free to reach out anytime. We're here to assist, always!
Kind regards,
Rik, Saxo
Anna was courteous and professional…
Anna was courteous and professional throughout.
23 December 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Ian,
Thank you for taking your time to do this positive Review.
I will let Anna know that you have had a good experience with her Service.
Kind regards
Klara, Saxo Bank
Reply from Saxo Group - Saxo UK
Hi Laurence,
The experience you describe isn’t typical of what our clients think about our platform, and I’d like to understand what happened. Please email me at stuh@saxomarkets.com with any relevant details, and I’ll investigate.
Kind regards,
Stuart
Thet have wide range of assets to…
Thet have wide range of assets to choose from including a large selection of bonds.
17 December 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear SN,
Thank you for this 5-Star Review.
We highly appreciate it - Please let us know if you have any further questions or if you experience any issues in the future.
Kind Regards
Klara, Saxo Bank
Money was taken from my account which I…
Money was taken from my account which I have closed without my consent. Saxo sent an email in late September highlighting the charge starting in November if I did not remove the balance on the account. In October I tried to take the money out but I could not do so, I escalated and then was told try again, still I could not withdraw it. This dragged into November and I still could not withdraw the money. But Saxo took the money none the less and refuse point blank ton refund it. As a result I will be closing another account there as the client service and respect for the client is terrible.
1 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter,
I’m sorry for the experience you’ve had. We’ve contacted you directly by email to put this right: we will refunded the £15 fee deducted in November.
We’re reviewing how your case was handled, particularly the access block and the KYC loop.
If you’d like to speak, please reply to our email with a suitable time.
We value your business and would really like the chance to rebuild trust. Thank you for your feedback—it helps us improve.
Best Regards
Saxo
Very friendly and interesting people
Very friendly and interesting people. Great to exchange ideas and learn from experts in a casual environment.
20 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Vasileios,
It sounds like you had an amazing experience in an inspiring environment. There's nothing better than engaging with people who stimulate your curiosity while giving you a sense of connection. Exchanging ideas in such a relaxed setting must have truly enriched you. Thank you for sharing this positive vibe with us!
Kind regards,
Saxo
An enjoyable evening event
An enjoyable evening event, not quite what I expected (smaller number of invitees) but more intimate and wide ranging presentation, questions and social discussion. Good to know other users have similar experiences and Saco are keen to get feedback.
20 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi David,
Thank you for sharing your reflections on the event! We're delighted to hear that you found the evening enjoyable, even though the smaller number of invitees was unexpected. More intimate gatherings often foster deeper connections and richer interactions. Your insights are incredibly valuable to us, and we're keen to learn from them to enhance our future events. We look forward to welcoming you again!
Warm regards,
Saxo
I had a great evening t the Saxo…
I had a great evening t the Saxo offices in Bank Street Canary Wharf and looking forward to the next event. Lovely to speak to RMs Daniel and Lucy
20 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Indra,
Thank you so much for sharing your experience! We're thrilled to hear that you had a wonderful evening at our Saxo offices. We look forward to the possibility of seeing you at our next event and are committed to making it just as memorable. Please feel free to reach out if you have any further thoughts or questions.
Kind regards,
Rik, Saxo
Highly informative
Highly informative, great group of people and host - Helen.
20 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your kind words! We're thrilled to know that you found the event insightful and enjoyed connecting with such a wonderful group.
Your feedback is invaluable to us, and we look forward to welcoming you back for more engaging experiences. If you have any more comments or questions, feel free to reach out anytime.
Kind regards,
Saxo
Informative lunch today
Informative lunch today
Great platform
Highly recommended
20 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Simon,
We're really happy to know that you found today's lunch both informative and enjoyable. It's great to hear that you appreciate our platform, and your recommendation truly matters to us.
We can’t wait to welcome you to more events in the future. If you have any thoughts or questions, feel free to connect with us anytime.
Warm regards,
Rik, Saxo
Himanshi was great
Himanshi was great. She was informed and went through the steps patiently. Saxobank is a really good platform with a wide range of products and has excellent customer care.
10 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Ashley,
It's wonderful to hear that you had such a positive experience with Himanshi! She seems to possess the ideal blend of expertise and patience to guide you effectively. We're delighted that you appreciate both the platform and our customer service.
We hope you continue to have many more excellent experiences with Saxo!
Kind regards,
Rik
I had an issue drawing down funds and…
I had an issue drawing down funds and Himanchi from the support centre was brilliant. She did everything that she was going to do and was proactive and professional.
3 November 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Himanchi provided you with excellent assistance. Her dedication to ensuring our clients’ needs are met exemplifies the high standard we strive for.
Should you have any further questions or require additional assistance, please feel free to reach out.
Kind regards,
Saxo
Saxo is one of the best out there
Saxo is one of the best out there, with amazing product coverage and good technology. Charges are a bit high, but you can expect that from a premium brokerage
31 October 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
We are thrilled to hear that you appreciate our approach and online platform. Over the past few years, we have dedicated significant time to enhancing our offerings and the platform itself. It’s wonderful to know that you recognize and value these efforts.
Thank you for your trust, support, and positive review!
Sincerely,
Saxo
Theft from my account
Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation.
None has been provided despite many hours working on there communication systems. They are now ignoring me .
Do not trust this broker
31 March 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Malcolm,
Thanks for getting in touch. I completely understand your concerns regarding your shares and the ongoing exchange event. I want to assure you that your shares haven't disappeared; instead, a default option was applied because the election deadline was missed. Here’s a brief recap of what's happening:
Regarding the ticker HOT:xlon and exchange event ID 9322308, the default option was automatically selected since we didn't receive an election choice from you by the deadline of February 18, 2025.
To further clarify:
1. The default option leads to an exchange into mutual funds under ISIN GB0007493470.
2. We're collaborating closely with our custodian and their Transfer Agent to execute the transfer. Due to the nature of mutual funds, there have been some delays.
3. At the moment, we don't have a mutual fund account with this custodian, but we are actively working with them to determine the next steps and will update you accordingly.
4. This matter is being discussed regularly in our weekly calls with the custodian.
Please be assured that resolving this issue is a top priority. We apologise for any inconvenience this has caused and are committed to finding a resolution for you. I will make sure to keep you updated.
Feel free to reach me directly at +44 207 151 2033. I will give you a call on Monday to discuss this further.
Thank you for your patience and understanding.
Best Regards
Stuart
Reply from Saxo Group - Saxo UK
Hi Willem,
It's great to hear that you're satisfied with our service and that my colleague explained everything clearly.
If you have any other questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Best regards,
Rik
Magdalena took time to handle my query
Magdalena took time to handle my request and notified me once completed
16 October 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John,
Thank you for your review! We believe it's crucial to take the time needed to fully understand and address our clients' situations, even during busy periods. We're genuinely delighted to hear that Magdalena was able to assist you effectively.
If you have any questions or requests in the future, please feel free to reach out to us. We’re always here to help!
Sincerely,
Saxo
Absolutely Shocking Way to treat customers!
Absolutely Shocking service!
I Sold some covered calls (meaning I already hold the shares, can not get margin called) for the exact reason that Saxobank advertise on their website which is 'To generate a passive income on stocks you own' However, and totally at odds with what they clearly state on their website, they are now withholding my premiums as margin so I can not withdraw the premiums or use it to hedge my positions or to make other trades. All other 'legitimate' brokers will let you withdraw Covered call premiums because they are exactly that, COVERED. I will be transferring my account to another broker. I will also be contacting the Financial Ombudsman service (FS0)
11 October 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Glen
Thank you for taking the time to share your feedback
What you describe here is by system design. All positions on the Saxo platform are treated as stand alone trades. So, while the platform interprets the covered call from a market risk perspective and provides margin reduction, it doesn’t presume that the shares will be held until after option expiry.
Rather, it provides flexibility to be able to close either the share or option position at any time. In managing the positions like this it is necessary to withhold a projected amount of cash that matches the prevailing premium amount.
Once the option expires none of the cash is withheld and the passive income for selling the option is achieved.
We're committed to continuously evaluating and enhancing our systems and procedures, and your feedback will be passed on to the appropriate team for possible future improvements.
Best Regards
Stuart
Straightforward trading
Straightforward trading, low fees and a lot of convenient company information and market analysis
13 October 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tel,
Thank you for sharing your positive experience with us! We're thrilled to hear that you appreciate the straightforward trading process, low fees, and the wealth of company information and market analysis we provide. Our goal is to offer the best possible tools and insights to support our clients.
If you have any friends or family who might be interested in our services, consider sharing our referral program with them. By using your referral link, they can enjoy free commission credits. More details are available here: https://www.home.saxo/accounts/referral
We look forward to continuing to support your trading journey.
Kind regards,
Saxo
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