Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9k reviews
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Horrible customer service
Horrible customer service. I have called more than 10 times trying to get support, and I was always disconnected because nobody picked up the phone. It feels impossible to contact anyone or get proper help. Extremely frustrating experience, and I absolutely cannot recommend Saxo.
26 May 2026
Unprompted review
Reply from Saxo Group
Good afternoon,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. We are grateful for the feedback and always try to have as best availability as possible to respond to phone calls. Our Swiss team is available from 8:00 until 18:00 o'clock from Monday to Friday, and our English-speaking service is available 24h from Monday to Friday.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Good customer support
25 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir Bondra,
Thank you for your feedback. We are glad to offer you help.
Kind regards,
Saxo Client Services
i received good quality support
i received good quality support. everything went fine
25 May 2026
Unprompted review
Reply from Saxo Group
Hi Alpar Balo,
Thank you for your positive feedback, we are pleased to hear everything went well and that you received good quality support.
Kind regards,
Saxo Client Services
Good recommendation.
Very quick response. My issues were resolved quickly. A very good recommendation for Saxobank.
25 May 2026
Unprompted review
Reply from Saxo Group
Hi Tomasz Bojar,
Thank you for your kind words and for recommending Saxobank! We appreciate your feedback.
Best regards,
Saxo Client Services.
Expensive commission and very wide…
Expensive commission and very wide spreads
14 May 2026
Unprompted review
Reply from Saxo Group
Hi Dov
Thank you for taking the time to share your feedback.
I’m sorry to hear you feel our commission and spreads are expensive. Pricing can vary significantly by product, market, and account type, so I’d really like to understand exactly which instruments you were trading and when, so we can review this properly and give you a clear explanation.
If you’re happy to discuss this in more detail, please contact me directly:
Phone: 0207 151 2033
Email: stuh@saxomarkets.com
Once I know which products and trades you’re referring to, I can look into this in detail and see whether there’s anything we can clarify, improve, or offer that might better suit your needs.
Kind Regards
Stuart
It's a good platform
It's a good platform, let down by the constant having to authorise logging in on the web as it doesn't recognise the browser even though I have been logging in with the same browser every time.
22 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for taking the time to share this feedback.
You’re absolutely right that repeated login authorisations can get annoying, especially when you’re using the same browser every time. The good news is that you can ease this a bit:
When you log in, you can “trust” the device/browser you regularly use. Once a device is trusted, you won’t be asked for 2FA every single time (except in certain cases, e.g. clearing cookies, using private/incognito mode, or major browser updates).
In short:
• Keep using the same browser and device
• Make sure cookies are enabled and not cleared automatically
• Choose the option to trust this device when prompted
That way, you still get strong security, but with fewer “are you really you?” interruptions. If you like, I can also send you step-by-step instructions based on the device and browser you’re using.
Best regards
Jaya Satija
Very helpfull and prompt assistance on…
Very helpfull and prompt assistance on the chat support.
22 May 2026
Unprompted review
Reply from Saxo Group
Dear Sean,
Thank you for the kind words — our chat team will be delighted to know their coffee-fuelled efficiency is paying off.
We’re glad you found the assistance helpful and prompt. If you ever need support again, we’ll be just a message away.
Best regards
Jaya Satija
Great product in terms of ux and…
Great product in terms of ux and service.
22 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for the great feedback — “UX and service” is exactly the duo we aim to get right.
We’re pleased to hear the product is delivering on both fronts. If you ever spot anything we can refine further (no matter how small), we’re all ears.
Best regards
Jaya Satija
hidden charging of interests
I opened my account and did some trades. Then I sold everything and so far everything was really fine but then, two months later, they debited about CHF 50 in interest. When I called them they said I transfered my money the same day I sold my shares (and got their selling confirmation!) but it took 2 days for them to put it into my account, so they charged 2 days of interests. This is not serios. I do not recommend them.
1 April 2026
Unprompted review
Reply from Saxo Group
Dear Holger,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. This is a usual and common feature of trading securities, where the transaction date is distinguished from the value date. The value date is when the proceeds of a trade are credited to your account and commonly is 1-2 working days after the transaction date. We hope this clarifies matters and are nonetheless grateful for the feedback.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Jaya was super helpful and friendly
Jaya was super helpful and friendly. She went the extra mile to call me with an update on my issue, which I really appreciated. My issue has been resolved to full satisfaction.
18 May 2026
Unprompted review
Reply from Saxo Group
Dear Christoph,
Thank you very much for taking the time to write a review for us.
We are pleased to hear that you were satisfied with our customer service and with our colleague Jaya. We greatly appreciate your feedback and are glad that we were able to assist you.
We remain at your disposal by telephone on +41 58 317 95 00.
Yours sincerely,
Sophia - Client Services
Excellent customer support
Excellent customer support. My questions were answered clearly, precisely, and in great detail.
21 May 2026
Unprompted review
Reply from Saxo Group
Dear Eugene,
We are pleased to learn about your positive experience with our support team. Thank you for your feedback.
Kind Regards,
Saxo Client Services
Very easy to use
20 May 2026
Unprompted review
Reply from Saxo Group
Dear colinindigodesign.net,
Thank you very much for your feedback – we’re glad to hear you find it very easy to use!
We work hard to keep the platform intuitive while still offering advanced features, so it’s great to know this is coming through on your side. If you ever have suggestions on how we can make it even smoother or more user‑friendly, we’d be happy to hear them.
Best regards
Jaya Satija
!! DO NOT ENTRUST THEM YOUR MONEY !!
Unexisting customer service, even if you place hundreds of thousands of Euros. Accounts are randomly blocked and it is a nightmare (and takes a total stalking process) to get your account back.
Check also the Google maps reviews of Saxo Paris, it tells a lot.
19 May 2026
Unprompted review
Reply from Saxo Group
Dear Pascal Vanhove,
We are sorry to hear that you have been left with this impression of Saxo; it is certainly not what we strive for in our service. We would greatly appreciate it if you could share a few concrete examples of what you feel went wrong. Your feedback will allow us to take targeted action internally and determine how we can support you better in future.
If you would prefer not to share this publicly, you can also contact our customer service team directly, including your details, so that we can locate your account and review your case.
Kind regards,
Saxo
Simple
Simple, clear layout. Easy to use. And quick assistance if needed. Pricing is reasonable.
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Suzanne,
Thank you for the great feedback!
“Simple, clear, easy to use and reasonably priced” is exactly the kind of report card we like to bring home. It’s also good to know that when you need a hand, support is doing its job quickly.
If you ever spot something we could make even smoother or smarter, feel free to share—we’re always looking for our next upgrade.
Best regards
Jaya Satija
Very helpful and friendly staff
Very helpful and friendly staff ,problem was resolved easily .
15 May 2026
Unprompted review
Reply from Saxo Group
Hi Kostas,
We're delighted to know that our team was able to assist you effectively with your issue. Your positive feedback means a lot to us and motivates our staff to continue providing great service.
Thank you for taking the time to share your experience.
Kind regards,
Saxo Client Services.
outstanding support from Ms Jaya
Ms Jaya helped me with the account update process. Prior to her intervention we spent 3 weeks with the compliance team. Upon calling her through the call center, she immediately understood the issue and helped me complete the review in no time. I was impressed with her communication skills during the process.
6 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir/Madam NK,
Thank you for sharing this positive experience. We are sorry you had to spend three weeks with the compliance team, but we are glad that we provided support and helped get your account update review moving quickly afterward. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services
Emanji has been very nice and was able…
Emanji has been very nice and was able to answer all my questions very clearly 😊
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Madam Marie,
Thank you for sharing your positive experience. We are glad you found the support effective. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services.
Unlike T212 which is very user…
Unlike T212 which is very user friendly, its quite complicated for me. but I'm learning it and I like it.
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Martina,
That’s a great way to approach it.
The platform can certainly feel more complex at first because it offers a wider range of tools and functionalities, but once you get familiar with it, it becomes much more intuitive—and it’s good to hear that you are already starting to like it.
If there are any specific areas you find confusing or would like a clearer walkthrough of, feel free to let us know and we’ll be happy to guide you through them.
Kind regards
Jaya Satija
Professional and flexible
Professional advice, polite attitude, flexible reactions.
Readiness to adapt to my time possibilities.
12 May 2026
Unprompted review
Reply from Saxo Group
Dear Ms Synkova,
It is wonderful to hear that our professional advice and accommodating team made a positive impact on your experience. . Thank you for sharing your thoughts.
Kind regards,
Saxo Client Services.
Mukesh was very helpful.
Mukesh was very helpful.
He provided all neccessary information
I needed.
Another great Saxo Bank
experience.
Thank you
14 May 2026
Unprompted review
Reply from Saxo Group
Dear Luke,
Thank you for sharing your experience with us.
It’s great to hear that your query was handled efficiently and that you received all the information you needed. I’ll make sure your comments are passed on to Mukesh and his manager, as feedback like this is very valuable to us.
If you have any further questions or need assistance in the future, please feel free to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
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