It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Waiting cue for Dutch language service, so I chose English. I talked with Abhas from a service center near Delhi who was listening well, had good knowledge and solved my problem. I write this review t... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9k reviews
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I thought that the information I was…
I thought that the information I was given was completely accurate. However, I am very disappointed with the length of time it is taking to set up the listed option on the platform which may well mean I will not buy the options as the price is now moving against me. Therefore it may well turn that the whole exercise was futile.
16 April 2026
Unprompted review
Reply from Saxo Group
Hi Mark
Thank you for your feedback and for taking the time to share your experience.
I’m sorry to hear of your disappointment regarding the time taken to list the option on the platform, particularly given the price movement you mentioned. We fully appreciate that timing is critical when you are trying to execute an options strategy.
Having reviewed your case, our records show that your product request was received on 16th and the instrument was added on 17th, which is within our standard 24‑hour processing time for this type of request. This doesn’t change the impact the market move has had for you, but I hope it clarifies that the request was processed as quickly as our procedures allow.
If any part of this timeline is incorrect, or if there were other issues around communication or expectations that we could have handled better, I’d really like to understand more so we can improve. Please feel free to contact me directly on 0207 151 2033 or via email at stuh@saxomarkets.com so we can review the details together.
Kind regards,
Stuart
Reply from Saxo Group
Dear Thanos,
Thank you very much for your review.
We truly appreciate your positive feedback, as it motivates us to work even harder to provide the best possible service.
If there is anything else we can help you with, please do not hesitate to reach out.
I wish you a pleasant day.
Kind regards,
Monika Ӏ Saxo Bank
Spoke with Jaya to resolve issues…
Spoke with Jaya to resolve issues ibthiught would be complicated but Jaya made this swimmingly well and simple yet smooth adjustment to acc. Back to trading. 100% a recommendation platform.
15 April 2026
Unprompted review
Reply from Saxo Group
Hi MrJ Godfrey
Thanks so much for the 5-star review and for recommending us!
Really glad to hear Jaya turned what seemed complicated into a smooth, simple fix and got you back to trading without any hassle.
If you need anything else or have more questions down the line, we’re always here to help.
Kind Regards
Stuart
Client Services Professionals.
Having had previous issues with another Bank (A.I. orientated), It was a pleasure to deal with someone (Maciej) who embodies the true meaning of 'Customer Service'. As much as my situation was frustrating for both of us!, his manner, patience and willingness to see the problems cleared was a true measure of his (I believe personal) Integrity. If SAXO Bank has management and employee's with this standard of professionalism then other financial institutions need to take note!, Thank you SAXO and in particular Maciej.
14 April 2026
Unprompted review
Reply from Saxo Group
Dear Sir/Madam, Thank you for your wonderful feedback about our services! We're delighted to hear your appreciation for Maciej's patience and integrity. Your comments inspire us, and we'll ensure he receives your kind words. We truly value your experience with us. Kind Regards, Saxo Client Services.
It is helpful to have direct in-app…
It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly.
It is unclear how to submit requests for features within the platform.
10 April 2026
Unprompted review
Reply from Saxo Group
Hi
Thanks for taking the time to leave this review.
Great to hear that in‑app chat is working well for you and that you’re usually able to get the answers you need quickly.
Really appreciate the feedback—it helps us improve.
Kind Regards
Stuart
Worse trading platform ever- DONT USE
Saxotrader executed a stop loss buy order above the high of the day When I queried it I was told it would take 8 weeks to investigate and porvide an answer. It is absolutely unacceptable for a query in a moving market to take that long. it should be a matter of minutes
14 April 2026
Unprompted review
Reply from Saxo Group
Hi Tony,
Thanks for your feedback and for raising this.
There may have been a misunderstanding here. The CS representative treated your query as a formal complaint and passed it to our complaints team, who do have up to 8 weeks to complete their review and respond in full.
However, you’re absolutely right that we can still explain what happened with your order in the meantime. Our internal data shows the high of the day, which is also the level at which your stop was triggered and executed. By design, once the stop price is reached, a stop‑loss order triggers and becomes a market order, which is why it was executed in that way.
I’ve sent you an email going through your specific trade details, including when the stop price was reached and how the order was executed, with a step‑by‑step breakdown.
Kind Regards
Stuart
Quick phone support
My phone call was quickly passed to a human operator, who understood what the problem was and helped me resolve it fast.
10 April 2026
Unprompted review
Reply from Saxo Group
Dear Andrei,
Thank you for taking the time to leave a positive review. I’m glad you reached a real person straight away and that we could get your issue resolved quickly. Keeping our support easy to reach and genuinely personal is a priority for us. If there’s anything else we can help with, please let us know.
Wishing you a nice day.
Kind regards
Gabriela, Saxo
Ritika handled our request swiftly and…
Ritika handled our request swiftly and efficiently.
10 April 2026
Unprompted review
Reply from Saxo Group
Dear Neil,
Thank you so much for your feedback!
We’re thrilled to hear that Ritika handled your request so swiftly and efficiently. I’ll make sure your comments are passed on to her and to the wider team—this is exactly the kind of message that makes everyone’s day.
If there’s anything else we can support you with, let us know!
Best Regards,
Julie, Client Service
Very Helpful
9 April 2026
Unprompted review
Reply from Saxo Group
Hi
Thanks so much for the 5 stars and the kind words!
If you need anything else, just drop us a message in the app and we’ll be happy to help.
Kind Regards
Stuart
Loyal customer since 2011, disappointing service
Our account was blocked again after one of the account holders was classified as a UBO following a deposit. This individual has been fully identified by Saxo Bank since 2014.
We informed Saxo in mid‑March that the UBO registration was filed with the Dutch Chamber of Commerce and shared the registration form. Once the registration was finalized, we promptly provided the official extract and later even the formal confirmation letter from the Chamber of Commerce. Despite this, the account remains blocked.
Repeated calls resulted only in the message that the compliance department is “busy.” A formal complaint was filed, but no response has been received so far. There are no status updates, no timelines, and no substantive communication.
All compliance requirements have been met, yet the account remains blocked.
2 April 2026
Unprompted review
Reply from Saxo Group
Dear Geertwim,
We are very sorry to hear that your experience with the process of updating your account details has been so negative. It is absolutely not our intention that you receive no response from us.
Pursuant to the Dutch Anti‑Money Laundering and Anti‑Terrorist Financing Act (Wwft) and the Financial Supervision Act (Wft), we are required to keep certain client information up to date for all our customers. For that reason, we periodically request specific information from you, which we are legally obliged to collect. This is why we have asked you these questions. However, you should of course not be left without clear explanations or substantive communication from us.
We have also looked into this further, but based on your name alone we have not been able to locate an account. We kindly ask you to contact us so that we can identify your account and work with you to resolve the issue.
Yours sincerely,
Saxo
Investment transfer
I was in the process to transfer some titles from another bank to Saxo and the Saxo CS Team has been very helpful in finding a workable solution to some stock exchange/currency issues that have arisen prior to the transfer. Great customer experience
8 April 2026
Unprompted review
Reply from Saxo Group
Dear Max,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Excellent service
Good understanding of points being raised and patience
7 April 2026
Unprompted review
Reply from Saxo Group
Hi Bharat
Thanks for the feedback and the stars!
Great to hear you felt listened to and that we were patient and understood your points. That’s exactly what we’re aiming for.
If anything else comes up, we’re always here to help.
Kind Regards
Stuart
Faster response time
Faster response time. Attention to details. Quick understanding
7 April 2026
Unprompted review
Reply from Saxo Group
Dear Arshad,
Thank you very much for this great feedback!
We’re really pleased to hear you experienced faster response times, strong attention to detail and quick understanding from our team. That’s exactly the standard we aim for in our client service.
I’ll make sure your comments are shared with the associate who assisted you and with the wider team—it’s incredibly motivating to know this is coming through on your side.
Best Regards,
Julie, Client Service
John is amazing!
6 April 2026
Unprompted review
Reply from Saxo Group
Dear Ali,
Thank you for sharing this – short, sweet, and very powerful!
We happen to agree that John is amazing, but it’s especially great to hear it directly from you. I’ll make sure your comment gets passed on to him (and the team).
If John or any of us can support you with anything else, we’re always here.
Best Regards,
Julie, Client Service
The agent was pleasant and professional
The agent was pleasant and professional
6 April 2026
Unprompted review
Reply from Saxo Group
Dear Klant.palg,
Thank you for sharing your feedback. I’m glad to hear our Client Service team handled your case with courtesy and expertise. I’ll make sure your comments reach the agent who assisted you. If there’s anything we could improve, please let us know.
Best regards
Catherine, Saxo
Reply from Saxo Group
Dear Krzysztof,
Thank you very much for your kind words. We always strive to provide the best possible service to our clients.
Please do not hesitate to contact us if you have any questions in the future.
Kind regards,
Monica
I think the AI assistant can do a…
I think the AI assistant can do a better job. You can't view the search result and perform the changes in the app. The app is also more limited than the desktop - why? Who's using desktops.
31 March 2026
Unprompted review
Reply from Saxo Group
Dear Alex,
Thanks for sharing your thoughts with us.
We really appreciate your perspective on the AI assistant, the app workflow, and the differences between mobile and desktop. Our teams are continually refining both the interface and functionality across devices, and feedback like yours helps guide where we focus next. We also genuinely appreciate your overall 4‑star rating.
If you face any challenges using the platform, please reach out to us so we can advise on alternative methods or solutions.
Thank you again for taking the time to let us know what would make the experience better for you.
Best Regards,
Julie, Client Service
Mukesh Singh - Saxo
I was assisted by Mukesh Singh at Saxo and he was very helpful to me so that I could complete the task I wanted to perform on Saxo platform. He was polite, respectful and knowledgeable.
Thank you Mukesh Singh for your your help.
30 March 2026
Unprompted review
Reply from Saxo Group
Dear Shila,
Thank you for taking the time to share this wonderful feedback about our colleague Mukesh.
We’re very pleased to hear that Mukesh was able to assist you effectively and that you found him polite, respectful and knowledgeable. We will make sure your kind words are shared with him.
Sincerely,
Molly, Saxo
Ratika was knowlegable
Ratika was knowlegable. Help me resolve my issue in no time.
30 March 2026
Unprompted review
Reply from Saxo Group
Dear Colin,
Thank you for sharing this – it’s great to hear!
Ritika will be delighted to know that her expertise helped you get everything sorted swiftly. She takes a lot of pride in knowing the details and getting straight to the solution, so your feedback really reflects what she aims for with every client. I’ll be sure to pass this on to her and the team.
If anything else comes up, you know where to find us!
Best Regards,
Julie, Client Service
My advisor Charlotte at Saxo was very…
My advisor Charlotte at Saxo was very helpful and patient with me setting up my account. Thank you so much. A++++
27 March 2026
Unprompted review
Reply from Saxo Group
Dear Adele,
Thank you again for your time and a lovely conversation, it was a pleasure to help you and get you up and running with Saxo! You are welcome to get back in touch with our Client Service Sales team with any questions as you are getting started!
Sincerely,
Charlotte, Saxo
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