Homecraft Spares Reviews 74

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professional attitude in assisting with finding the correct parts. Many people appreciate the quick processing of orders and the fast delivery, often receiving their products within a few days or even the same day. The products are frequently described as being in great condition and of good quality, with an easy and seamless ordering process. However, some customers occasionally received faulty or broken parts, and a few mentioned ordering the incorrect size.

What people talk about most

Product

People report positive experiences with product quality, noting that items are good quality and exactly as... See more

Service

Users describe positive interactions with service, highlighting its speed and efficiency. Customers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast and quick... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy and pleasant it... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance parts supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding experience

Outstanding experience - when I called all to check on availability there was an unasked for offer to send a photo and details of the part they had in stock so I could see for myself if it would do the job. Super helpful, friendly and efficient.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Service

I was struggling to find the item,and other suppliers could not respond on time until I consulted Homecraft sales lady,she was so.quick to respond with a reasonable quote and sent me the location.I am so happy to have engaged with them

2 June 2026
Rated 5 out of 5 stars

Great service

I needed a specific part at short notice. They had it ready to go when I arrived to collect. Pleasant experience all round.

7 April 2026
Rated 5 out of 5 stars

Superior World-Class Service!!

Not only did I find the exact part that I needed for my Dishwasher, but the owner of the business went above and beyond to make sure that I got the item delivered the next day, even when the business was not open. Thank you a million!! I wish that other businesses could value their customers like you do, Well done Homecraft Spares team!!!

1 April 2026
Rated 5 out of 5 stars

Product and Service

Product and Service. They had the exact product i need at a cost effective price. The service was excellent, I love it. The product is good quality, I really love it.

23 March 2026

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