Homecraft Spares Reviews 

88
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast delivery times, smooth purchasing processes, and the exceptionally efficient order handling systems provided. Many people highlight that staff members are exceptionally friendly, professional, and always ready to assist in locating hard-to-find appliance components. Buyers often mention receiving items in great condition alongside helpful communication throughout the entire order tracking and delivery journey. Some reviewers were not happy with unexpected delivery delays, extended waiting times, and occasionally receiving problematic or faulty replacement parts. A few customers also noted instances of ordering mistakes or experiencing noticeable delays before receiving their parcels.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional friendliness, efficiency, and... See more

Product

Consumers find product to be positive, highlighting high quality, great condition, and a wide range of parts... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting exceptionally fast and... See more

Order

Reviewers highlight positive aspects of order, noting a seamless and efficient process. Consumers appreciate... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance parts supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(88)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and quick delivery.

Contacted through whatsapp for part that was out of stock. They responded quickly, ordered the part and kept me updated. Once in stock I purchased and was delivered promptly to Cape Town. Great service.

9 March 2026
Rated 5 out of 5 stars

Replacement of a freezer draw

My freezer drawer was broken, and they responded very quickly to replace it. The delivery was fast, and the service was professional and friendly. Thank you very much — I really appreciate the excellent service.

28 January 2026
Rated 5 out of 5 stars

Homecraft were so quick with my order

Homecraft were so quick with my order. I urgently needed the top freezer drawer and they helped get it to me. I didn't know where to find the model number of the fridge and I was guided on how to find it. They attended to my query after hours. They didn't have stock of the item but by 3pm the next day, they had it available for me and I was able to place the order and pay for it . I placed my order after 3pm that day and by the next afternoon, I received the item. Definitely recommend Homecraft for they efficiency and promptness.

26 January 2026
Rated 5 out of 5 stars

DELIVERY

Order placed in the morning and in transit the same afternoon. That's good. Next time I need spares, I will definitely check with Homecraft Spares.

9 January 2026

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