Homecraft Spares Reviews 

88
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. People regularly mention the exceptional service, noting that staff members go above and beyond to find the exact parts needed and keep buyers fully updated throughout the entire purchasing process. Shoppers appreciate the remarkably fast delivery times, with many packages arriving right on schedule and in pristine condition. Some reviewers were not happy with occasional delivery delays, while a few others noted ordering incorrect sizes or dealing with unhelpful promises. A handful of buyers also described encountering frustrating situations involving faulty components that required additional effort to resolve.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the friendly, helpful, and professional... See more

Product

Consumers find product to be positive, highlighting high quality, great condition, and a wide range of parts... See more

Delivery service

Users describe positive interactions with delivery service, highlighting exceptional and swift experiences.... See more

Order

People report positive experiences with order, highlighting the seamless and simple ordering process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance parts supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(88)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasure doing business with them

5 January 2026
Rated 5 out of 5 stars

I received excellent service

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Overall, a great experience. I will definitely be coming back.

26 December 2025
Rated 5 out of 5 stars

Great service

The product ordered was delivered quick, and properly packaged. Thanks

10 November 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank You, Hennie

Rated 5 out of 5 stars

Ordered a new thermal cut off switch…

Ordered a new thermal cut off switch for my oven which has fixed the issue of it not working. The part arrived fast and in great condition!

6 November 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thanks for taking the time to share you experience.
We really Appreciate it.

Rated 5 out of 5 stars

Best service!

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes!
Helped find the exact part compatible with my appliance.
Couldn't recommend them enough.

16 October 2025
Unprompted review
Homecraft Spares logo

Reply from Homecraft Spares

Thanks Batya, you the best !

Rated 5 out of 5 stars

Service was extremely efficient and…

Service was extremely efficient and extremely helpful and the quality of the goods is excellent and very well priced this was great to find a place with everything you need and no need to drive to the leading shops as they carry the everything

30 October 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank You, Dirk!
Apreciate the kind words, it was a pleasure helping you.
We take pride in our services and Pricing, so Thank You for noticing.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Responded right away to my order, kept me updated on my order's progress and great pricing.

29 October 2025
Homecraft Spares logo

Reply from Homecraft Spares

Hey Maggie.
Thanks for the kind words. We appreciate your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look