Great same day service. Problem explained well and tv retuned afterwards. Price was well worth the service. Would recommend

During some major building work the TV cable was pulled off the wall and left dangling from the roof. As a result there was no signal on any of my 3 TVs.
I called HDS early Saturday morning hoping someone could visit the same day. Therefore I was thrilled when James turned up around 2:30pm. After a brief diagnosis of the cable box he quickly found a threadbare bit of cable which was easily repaired without having to go right up to the roof.

Brilliant service same day visit
Corrected the problem on same day,
‘Gaz’ the engineer was very professional and did a brilliant and thorough job, nothing was too much trouble helping out two mithering old ladies like us!! 😂
Would highly recommend this company!
😊

DO NOT USE THIS COMPANY. Just spent a whole day on-and-off the phone with this absolute farce of company. Engineer came out to fix the aerial. He was there for no more than 15mins. Got charged £150 (inc VAT), he didn’t hang around to check if the TV actually worked after telling me everything would be fine. But the worse part of this experience was the customer service. I must have made 10 phone calls throughout the day to try and raise a complaint. They constantly passed me to someone else, said they’d call back and they didn’t, but what’s worse, they even tried to convince me I was calling the wrong company despite having the payment to prove it. I even got a call back from a ‘customer services manager’ and when I tried calling them back they claimed the person I was describing didn’t exist/didnt work for the company!!! It was honestly becoming laughable. Thankful I only paid £150 and not ~£300 which I’ve seen other complaints quoting

Didn’t come the first day. Did come the next day and quoted £480 to move a dish 20 metres. Declined their quote and sent them away. Insane pricing.

This company is unreliable, no confirmation text as it said on their booking page , engineers don’t turn up as they are on other jobs, they do not call you for update on time scale , you have to contact them, just to be told the engineer is on another job and will not be turning up , so wasted my time for something to happen, they cannot fulfil their prompt reliable service, as it’s not what they say on their site page

This was the second time i booked a slot for then not to turn up. Huge let down in customer service

Mirroring a lot of the other reviews on here - 3 times booked appointment, 3 times not turned up during the time slot so I called up, they said no engineer available, are you available the next day, eventually just said no I will go somewhere else. Awful customer service, people on the phones have no sense of customer service, no apology given. Waste of time go elsewhere

Had them out as having trouble with satalite reception. Engineer came out and found a cut in the wire he did a fix by putting a metal connector and wrapping electrical tape around it. The bill was £96 includind vat. Got he bill and a fortnight later the signal gone again. There is no transparency in their priceing and no guarantee with their work. So all it needed was a new cable going from the dish to the box, but this was a faster fix for the engineer suppose. I think would have been 3 times as expensive won't be using them again. As work not guaranteed and engineer didn't give the other option.

I'm not sure how this company has a 4 star rating on trustpilot. They only got a star because no option for no star. I made an appointment for a saturday afternoon for engineer to come look at my aerial as we are getting pixilated screen. Had a phone call on sat morning to say no engineer available. Next available appointment was monday. So I took that. Got another call at around 3pm to say no engineer available on monday. Next appointment was on tue. I had always asked for the engineer to be as late as possible. I was told don't worry you'll get 1 hours notice. Tue 4pm comes around no phone so I call the company. Oh yes sorry no engineer available. The next available is thur. My response was no don't bother I'll go somewhere else. No apology. Absolutely disgusting service.

Never using this company again. They charged my mum almost £300 and did not even fix the problem, rather they made it a lot worse. We used to get most channels on our old Sky box, but after this company came to our house to link up our brand new Sky box, we ended up losing more channels. Basically, my mum paid almost £300 to lose more Sky channels. The company's response was that we should talk to Sky directly to get the missing channels, this is false as the missing channels clearly says "signal not being received" This is exactly why we contacted this company because we are not receiving signals, but they did not fix the problem, but made it worse.

Used there online booking, asked for an 8am to 1pm appointment, had to ring up in the morning to find ouf if it had been booked, as no text as it said, was told yes they would call 1 hour before, got to 1pm and no communication, so rang again and was told the engineer was going to a job then would be with us and we would still get the 1 hour before call. At 3.15pm the office rang to say they wouldn't make it today could they do it Monday. Would not use them. I will find someone else. Only gave it one star as i couldn't give less.

Had 3 deliveries for home meal service. Despite tracking info being updated on courier website hours before delivery on delivery date, despite uploading image of my front door and letterbox and despitetracking location being correct by satellite of my house . 3 times I had my delivery from hds in Perth w.a get it wrong. Shame I possibly have to leave ndis meal provider because of an I ferior transport company not hard toget it wrong street , address , unit should be easy. Thanks Anmol time to go tospecsavers or learn to read a map

They didn’t turn up the first day. Five stars for engineer who was very competent who fitted a new dish on third day. Beware these guys know how to charge £490 for a new dish which took 2 hours to fit 😳

I had an odd fault on my system where I was getting the message "your sky + HD box isn't getting a satellite signal"
This was only on some channels and yet others were fine.
I booked a same day appointment with HDS and big thanks to engineer Darren who soon found an obscure fault with my sky dish.

Ignored my online booking and didnt turn up. Their landline doesn't work either.

I booked online for my elderly Father to have an engineer to visit to fix a signal problem. He chose an afternoon appointment, 1pm-4pm on Thursday.At 4.30pm on Thursday, I rang the company to ask if they were still coming. I was told that as no-one had answered the phone when they rang they wouldn't be coming today. I was told we could book in for tomorrow, Friday, morning, so I agreed but told the lady not to ring before they came as Dad would be in and he doesn't always hear the phone if he's in the garden. 12.30pm Friday I ring again only to be told again they didn't get an answer to their phone call so wouldn't be coming out today but we could have the first appointment Monday morning! I told them not to bother. Totally useless.

Installation not complete, supposed to come next day didn't turn up. Waited in two days didn't turn up,no reply to e mails still waiting. Rubbish service

After being cancelled on three times by a supposed 'same day' service, we decided to give HDS a go instead. I booked online late Monday afternoon for a Tuesday morning appointment. Had a representative call me the next day to confirm the appointment, tell me the name of the gentleman who would be doing the work, and what time he was expected.

Colin arrived at the agreed-upon time, assessed the wall we wanted to mount the TV on and then left to get the necessary bracket. The service centre called to confirm the cost and get my approval before he continued work. Once I confirmed, he came back and had the TV mounted in no time.

Quick, professional, great communication. Everything the other company we tried lacked! Admittedly, the price was a little dear but after the runaround we had prior to this, we were just happy to have the TV mounted!

Can 100% recommend HDS and would use them again

Made a booking. Heard nothing until 10 minutes before the appointed time to be told they weren't coming and were cancelling the appointment