Home Digital Services (HDS) Reviews 

20,265
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers are extremely professional, polite, and respectful, solving various technical problems quickly and efficiently without causing any mess. Many people warmly appreciate the prompt arrival times and thorough support provided for all kinds of television and aerial issues. Some reviewers were not happy with unexpected extra costs, mentioning that final bills felt significantly higher than initially anticipated or quoted. A few other people also felt that communication and scheduling could be improved due to delayed visits, missed appointments, or unclear explanations regarding the work.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the engineers and office team as polite,... See more

Service

Consumers find service to be positive, highlighting prompt arrivals and professional, efficient engineers who... See more

Price

People report ambiguous experiences with price, as some consumers highlight very reasonable rates and... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications, noting that while booking online was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We needed to have our aerial fixed. The service from the company was not entirely satisfactory as they delayed sending anyone for three days. However the repairman, Jake, arrived promptly on th... See more

Rated 5 out of 5 stars

What an amazing service . Rang early this morning and within an hour this lovely polite guy was round fitting the Ariel . He was so respectful and got the job done efficiently and and now my mums tell... See more

Rated 5 out of 5 stars

Pete, the engineer, was highly professional, tidy and did a great job. He wore overshoes each time he came indoors and his work was superb. He explained what he was doing and found the nearest and mo... See more

Rated 5 out of 5 stars

We phoned the company on a Saturday morning and were promised a visit that day. We later received a call, as promised, giving us 45 minutes notice that he was on his way. Gary was absolutely brillian... See more


Company details

  1. Antenna service
  2. also in
  3. Satellite Communication Services Provider
  4. Technical service
  5. Telecommunications service provider

About Home Digital Services (HDS)

Written by the company

Home Digital Services

Welcome to Home Digital Services, where we specialise in bringing cutting-edge technology solutions to modern homes. With years of experience and a commitment to exceptional customer service, our mission is to streamline your daily life through innovative digital solutions.

Our Services

  • Home Cinema Installation: Transform your living room into a state-of-the-art cinema with our bespoke home cinema setups. Learn more.
  • Smart Home Systems: Control lighting, heating, security, and more from your fingertips with our fully integrated smart home solutions. Explore smart home options.
  • TV Wall Mounting: Achieve the perfect viewing angle with our professional TV wall mounting services. Find out more.
  • Wi-Fi & Networking: Ensure seamless connectivity across your home with our expert Wi-Fi and networking services. View our solutions.
  • Multi-Room Audio: Enjoy high-quality sound in every room with our multi-room audio installation services. See details.

Why Choose Us?

At Home Digital Services, we take pride in offering tailored solutions to each client. Here’s what sets us apart:

  • Expert team with years of industry experience.
  • High-quality installations using premium products.
  • Personalised customer service designed to meet your unique needs.
  • Outstanding reviews from satisfied customers.

Get in Touch

We’d love to help you create the smart, connected home of your dreams. Visit our contact page to request a quote or speak with one of our experts today.

Home Digital Services (HDS)

Written by the company

Same Day Service (where possible).
Before we carry out any work, we will fully diagnose any issues, take the time to understand your requirements and offer a range of solutions to help you make an informed decision.

Contact info

  • Mansfield Innovation Centre, Oakham Business Park, Hamilton Way, NG18 5BR, Mansfield, United Kingdom

  • homedigitalservices.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(20,265)

1,391 reviews in the last 12 months

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Rated 2 out of 5 stars

Extortionate cost

Engineer attending lovely guy. Only took minutes to identify problem and fix replacement part. Then the bill!!! Extortionate cost even with discount for being over 65.
Can’t recommend this company purely because I feel ripped off.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

TV Signal sorted.

Jake E9321, Came on time and quickly fitted an amplifier to the aerial. This has fixed our signal problem and stopped the HD channels pixelating.
He demonstrated the increase in dB on his fancy meter.
Colin

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Jake from Home Digital Services solved my problem with my aerial finally, He did it professionally and is a credit to his company. Thank you.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Watch this space. Another fail

Watch this space. Again the TV aerial appears to have a fault.
We called the help desk, arranged an appointment for Monday.
And true to form, they canc
el it and want to re book for Tuesday.
They were advised that this change is not acceptable as they repeatedly do this and never keep the booking as agreed.
I sent an email to Steve as he had advised.
His first reply was I have forwarded your email to the technical team.
I send him another over the cancelled visit, funny old thing within 4hrs he no longer works for them.
Clearly not the best company will now look at getting in another company to take out HDS kit and have another company replace the whole system.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

I was given notice of Jake’s name and arrival. He listened to our problem, did tests to eliminate possibilities and eventually tired a solution which is currently working great. He reassured us that if we continue to have problems we can seek further help. A first class service from a professional who was also friendly, kind and considerate.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Made an appointment online for…

Made an appointment online for Saturday, called them an hour later as i hadn't received confirmation and was told the appointment had been made and the engineer would call me an hour before. No call came nor any engineer. Total waste of time .

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Jake arrived as promised and on time

Jake arrived as promised and on time.
Quick, knowledgeable and efficient, he sorted out our Tv signal problem all most immediately and got us back 'on line', very reasonably priced.
Totally recommend HDS.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

1st class service with HDS Home Digital…

When I contacted HDS Home Digital Services this was the 1st time I had used them. A very nicely spoken lady took my details and the problem i was experiencing with my tv and assured my that Carl will be with me within half an hour. And he arrived on time and what a nice young very pleasant man. He was very polite and courteous and knowledgeable and managed to sort out the problem I was having within the time he was here with me. So thank you again Carl for excellent service and making the experience a pleasant one.

16 April 2026
Unprompted review
Rated 3 out of 5 stars

Sadly unable to do my aerial

Sadly unable to do my aerial due to being a mid terrace and a palm tree in the front garden unable to get ladders around from his initial look due to company regulations and a loft window. He recommended another company who would probably do it but their response was if these couldn’t do the work they would be unable to. Told his office also unable to go back way to get to the roof yet he never even went back way to look all this took less then five minutes and started looking at the roof before even knocking on the front door. .

20 December 2025
Rated 5 out of 5 stars

Just had a cable fix and aerial…

Just had a cable fix and aerial replacement carried out by Jake from HDS. Great service👍.
Punctual, polite, great quality installation, talking me through every decision and step. Would gladly recommend.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Three booked appointments cancelled…

Three booked appointments cancelled without informing us! Guaranteed a third appointment then again cancelled! Really bad service who promised and don’t deliver. Three lots of time off taken for nothing!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

very helpful and arranged appointment to suit me, arrived when they said they would , called me an hour before to confirm, Jake was very friendly and professional. Excellent service would recommend

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Mum's TV suddenly lost signal during…

Mum's TV suddenly lost signal during the morning and to cut a long story short I found this company online and booked a timeslot. They contacted us promptly with a timeframe of when an engineer would arrive. He was here within a couple of hours, lovely chap Alan who was very friendly, funny and helpful, explaining what the issue was, arranging a quote and checking mum was happy with the price before completing the work quickly and efficiently. Mum was very happy she had her TV back working before the evening soaps!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with all staff who have helped solve my television repairs Jake the engineer informed every step what he was doing and hiw we was going to resolve the problem.

5 January 2026

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